Fbx export failed with mouth open as morph


https://forum.reallusion.com/Topic533918.aspx 		Print Topic | Close Window

By broad.studios16 - 2 Years Ago
Hello,

When I want to export my avatar created with character creator 4.2 and I add in advanced setting the option "mouth open as morph" it puts me Fbx export failed. I need this settings for facial capture. I have the same issue when I try with Iclone.

Can you help me please ?
By Peter (RL) - 2 Years Ago
Hi...

Sorry to hear you have encountered a problem exporting.

I see you have already reported this issue in the Feedback Tracker so the CC team will investigate and update you there. However, we do have a new update coming, hopefully later this week, which will fix a number of outstanding issues so hopefully the problem will be resolved then.
By mikael_401552 - 2 Years Ago
Is this resolved? I have the same problem.
By Peter (RL) - 2 Years Ago
mikael_401552 (3/27/2023)
Is this resolved? I have the same problem.


Yes this issue should be fixed in the 4.21 update. Please update your version using the Reallusion Hub.
By mikael_401552 - 2 Years Ago
Peter (RL) (3/27/2023)
mikael_401552 (3/27/2023)
Is this resolved? I have the same problem.


Yes this issue should be fixed in the 4.21 update. Please update your version using the Reallusion Hub.


My version right now is 4.21.1515.1 and I still have problem.
I export as FBX - Blender - Mesh only - Check settings Open jaw morph = Export FBX failed message.
By Peter (RL) - 2 Years Ago
mikael_401552 (3/27/2023)

My version right now is 4.21.1515.1 and I still have problem.
I export as FBX - Blender - Mesh only - Check settings Open jaw morph = Export FBX failed message.


Sorry to hear you are still encountering this issue.

So far we have not seen other reports of this issue continuing after the update so it is possible your update was not completely successful. You may like to consider uninstalling CC4 and then reinstall the latest full version of 4.21 using the Reallusion Hub.

However, if the problem continues, please contact Tech Support using the link below and they will try to help you overcome this problem.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
By broad.studios16 - 2 Years Ago
Indeed the problem was only partially solved. For my part I had to export on Iclone to be able in a second time to export with this settings because I could not do directly from Character Creator.
By mikael_401552 - 2 Years Ago
Peter (RL) (3/27/2023)
mikael_401552 (3/27/2023)

My version right now is 4.21.1515.1 and I still have problem.
I export as FBX - Blender - Mesh only - Check settings Open jaw morph = Export FBX failed message.


Sorry to hear you are still encountering this issue.

So far we have not seen other reports of this issue continuing after the update so it is possible your update was not completely successful. You may like to consider uninstalling CC4 and then reinstall the latest full version of 4.21 using the Reallusion Hub.

However, if the problem continues, please contact Tech Support using the link below and they will try to help you overcome this problem.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


I tried to create a ticket support. I get the message:
Support message
System error! Please try again later!

So I post here in forum instead. Today still not working to create ticket to support. Same error message.
By mikael_401552 - 2 Years Ago
broad.studios16 (2023-03-27)
Problemet var faktiskt bara delvis löst. För min del var jag tvungen att exportera på Iclone för att en andra gång kunna exportera med dessa inställningar eftersom jag inte kunde göra direkt från Character Creator.


Thank you! I'm only running Character Creator 4 so it's a problem for me. Hope for a quick solution. I'm testing the trial version right now.