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By new-own - 3 Years Ago
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wait a min... I was told to purchase all iC7 and CC3 plugins and was guaranteed all plugins purchased will be working for iC8 and CC4 without repurchasing them.
Now, all these plugins say (TRY/BUY)!
WHAT IS GOING ON?
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By sungod - 3 Years Ago
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By sungod - 3 Years Ago
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As seen in image under member account you can click on your link.
Also email is also rolling out for same link , kindly check your email folders.
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By new-own - 3 Years Ago
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sungod (5/12/2022)
As seen in image under member account you can click on your link.
Also email is also rolling out for same link , kindly check your email folders.
Yes weird found them in a special link on my email and not under my reallsion account registrations or not on reallsion hub.
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By Peter (RL) - 3 Years Ago
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Those eligible should be receiving an email with a redeem link for the plug-ins. However for now please try clicking the link below.
https://www.reallusion.com/event/freeproduct/default.aspx?cid=292&chk=7417146ea8b2c7a62b2b454c5d99134d
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By OB1Flow - 3 Years Ago
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Peter when I click that link I see Live Face but not SkinGen, headshot, and other plugins I purchased.
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By Peter (RL) - 3 Years Ago
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OB1Flow (5/12/2022)
Peter when I click that link I see Live Face but not SkinGen, headshot, and other plugins I purchased.
Hi... Did you purchase the plug-ins using different accounts? The redeem link I posted checks the account you are currently signed in on. If you purchased the other plug-ins with a different account then you will need to contact Customer Support and ask them to merge your two accounts together.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By wires - 3 Years Ago
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SkinGen Premium is not listed for me on that page, it is also not available either on the registration page of my account or in the Hub. :Whistling::ermm:
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By schaderDev - 3 Years Ago
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Peter I have the same problem. I can only see Live Face when I click that link. My other plugins (SkinGen, Headshot and Iray Render) are not showing up.
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By rosuckmedia - 3 Years Ago
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I'm missing Iray, Skin Gen Premium and Headshot Plugin I have them all for IC7 and CC3 Premium, I won't buy this again. I've already spent $1300 on the IC8 and CC4 in advance.(pre sales) I hope this will all clear up. Sent an email to support.
Greetings rosuckmedia
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By sungod - 3 Years Ago
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rosuckmedia (5/12/2022)
I'm missing Iray, Skin Gen Premium and Headshot Plugin I have them all for IC7 and CC3 Premium, I won't buy this again. I've already spent $1300 on the IC8 and CC4 in advance.(pre sales) I hope this will all clear up. Sent an email to support.
Greetings rosuckmedia
You have already used this link ?
Did you see those plugins while submitting?
https://www.reallusion.com/event/freeproduct/default.aspx?cid=292&chk=7417146ea8b2c7a62b2b454c5d99134d&_gl=1*1qk3xgc*_ga*MTg4MjM1MDA2Ny4xNjMyNDc4ODk1*_ga_Q3FS71VPKC*MTY1MjM3NTY3Ny41MDAuMS4xNjUyMzc2MDgxLjQ1
I have got all that you guys are missing and I have received the free updates along with Serials.
Hope its all resolved.
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By rosuckmedia - 3 Years Ago
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yes I have already done, but these three plugins are missing
Greetings rosuckmedia
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By yepkoo - 3 Years Ago
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This is really interesting, I think there's a mess. If everything is correct, I'm sure these will be given to you for free. I think anyone with a problem should open a ticket.
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By Kaike Leite - 3 Years Ago
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O que me aparece. Mesmo que eu pré-encomendei e recebi o ícone 8 e o CC4 como bônus. Tenho número de série de ambos mas quando crio um cabeçote aparece uma marca como sendo TRIAL. Pode me ajudar? Uma vez que a RL não responde aos meus pedidos?
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By Peter (RL) - 3 Years Ago
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wires (5/12/2022)
SkinGen Premium is not listed for me on that page, it is also not available either on the registration page of my account or in the Hub. :Whistling::ermm:
Hi Gerry
I have checked your account and see the SkinGen Plug-in for Character Creator 4 listed along with a serial number for it. Please try refreshing the browser page to see if it appears. Alternatively close down your browser and try opening it again on the Registration page. You can also try Refreshing the Hub and the SkinGen Plug-in For Character Creator 4 should appear.
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By Peter (RL) - 3 Years Ago
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We are really sorry to hear some of you are having problems redeeming the iClone 8 and CC4 versions of your plug-ins.
If you are not seeing all your plug-ins listed when you click the redeem link, then please contact Customer Support using the link below. They will be able to help you.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By Garry_Seven_of_one - 3 Years Ago
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Let me just say this, and don't take it the wrong way. I didn't even know it had been released, just saw a bunch of 5 min videos in my YT feed. No email or anything after being a long-term customer for over 6 years. The products look very good for the upgrade but the announcement of release and details is, well not good. A single video announcing the release with an overview would have been good. Also, the forum threads I subscribed to i.e UE 4 and UE 5 tips and tricks don't seem to exist anymore.
It doesn't inspire me to give more money. I don't know what will work on my previous investments or anything. Just an email would have been good.
Oh, I did get an email, but just a standard one regarding content for the month etc. Nothing about the major upgrade and new release.
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By gonzeac - 3 Years Ago
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Hello. Can you help me please.
I used the links that reallusion provide me with my serial numbers to upgrade my plugins (headshot, iray render, skin gen) But all have watermarks as I dont have a license. I tried to activate the entired library and purchased items, but didnt work . What can I do now?
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By Kaike Leite - 3 Years Ago
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Estou na mesma situação amigo, ainda na esperança de encontrar uma solução. No meu caso o problema é com o plugin HeadShot
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By MasayasuJP - 3 Years Ago
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I was able to get all of the plugins including headshot, skingen, etc..., but the materials like Realistic Human Skin and MakeUp & SFX for skingen are not showing up as available in CC4. I was able to install a number of items by going to my previous orders page and downloading/installing via Install RLD, but am missing things that are available in CC3 and not here. Hoping this will get fixed soon. So far, I like CC4, but want my content included if at all possible. Won't be paying again for it.
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By animagic - 3 Years Ago
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gonzeac (5/12/2022)
Hello. Can you help me please.
I used the links that reallusion provide me with my serial numbers to upgrade my plugins (headshot, iray render, skin gen) But all have watermarks as I dont have a license. I tried to activate the entired library and purchased items, but didnt work . What can I do now?
It's a bug (I have reported it).
As a workaround, load a male or female character first (Neutral_M.ccavatar or Neutral_F.ccavatar)
Then, at the Headshot dialog, select Current (not Male or Female) as Body Type, select a Skin Type as desired, and click Generate:
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By metulski - 3 Years Ago
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Hello everyone, I bought the Rokoko Profile for Motion Live plugin for $500 6 months ago. I really wanted to use it with iClone 8 and now I see I need to buy it again? For now 600$? Nobody told me that before. As I understand it, all plugins purchased for iClone 7 would automatically be usable in iClone 8 as well. That's how it was communicated. I hope this clears up.
I really can't believe it.
Best regards, Daniel
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By Kaike Leite - 3 Years Ago
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animagic (5/12/2022)
[quote]gonzeac (5/12/2022)
Olá. Você pode me ajudar por favor.
Eu uso os links que a reallusion me forneceu meus números de série para atualizar meus plugins (headshot, iray render, skin gen) Mas todos têm marcas d'água, pois não tenho licença. Tentei ativar a biblioteca itens comprados, mas não funcionou e inteira. O que posso fazer agora?
É um bug (eu relacionai).
Como solução, carregue um personagem masculino ou feminino (Neutral_M.ccavatar ou Neutral_F.ccavatar)
Em seguida, na caixa de diálogo Headshot, selecione Current (não masculino ou feminino) como tipo de corpo, selecione um primeiro tipo de skin conforme e desejado clique em gerar:
Fantástico amigo! Deu certo!!!! Muito obrigado!
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By nerdpunkster - 3 Years Ago
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metulski (5/12/2022)
Hello everyone, I bought the Rokoko Profile for Motion Live plugin for $500 6 months ago. I really wanted to use it with iClone 8 and now I see I need to buy it again? For now 600$? Nobody told me that before. As I understand it, all plugins purchased for iClone 7 would automatically be usable in iClone 8 as well. That's how it was communicated. I hope this clears up.
I really can't believe it.
Best regards, Daniel
I just bought those last week and I am having the same issue. I'm sure they're getting inundated with support tickets at the moment. Hope they can get this can cleared up.
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By aliinct_477385 - 3 Years Ago
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I installed Skin Gen for CC4. Everything seems to be there except for Skin Gen Tools. Those folders are all empty.
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By animagic - 3 Years Ago
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nerdpunkster (5/12/2022)
metulski (5/12/2022)
Hello everyone, I bought the Rokoko Profile for Motion Live plugin for $500 6 months ago. I really wanted to use it with iClone 8 and now I see I need to buy it again? For now 600$? Nobody told me that before. As I understand it, all plugins purchased for iClone 7 would automatically be usable in iClone 8 as well. That's how it was communicated. I hope this clears up.
I really can't believe it.
Best regards, DanielI just bought those last week and I am having the same issue. I'm sure they're getting inundated with support tickets at the moment. Hope they can get this can cleared up.
You should have gotten an email about the plugin updates with a link that gets you to a page listing the plugins you are entitled too with their serial numbers.
Something like this:
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| | Dear members, | | Thank you for upgrading from iClone 7 / Character Creator 3 to iClone 8 / Character Creator 4. As you qualify for the free plug-ins upgrade program, here's the redemption link for you to get your upgrade plug-ins. | | To receive your plug-ins, kindly log into the below link via your member account. | | Login and redeem now. | | If you have any questions, please feel free to contact our Support Team via our online support system for assistance. | | Best Regards, | | The Reallusion Team | |
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By ThorstenMihm - 3 Years Ago
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I have the same problems. All my plugins for CC4 (not iC8) are missing.
Greetings
Thorsten
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By rosuckmedia - 3 Years Ago
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Hello Thorsten, With me the same problem. I hope the whole thing will clear up.
This is from me ? Picture
No plugins for CC4 to see????? Greetings Robert  |
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By ThorstenMihm - 3 Years Ago
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Hello Robert,
i have the same Plugin table. I am missing Headshot plugin / Skingen plugin / ...
Greetings Thorsten
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By rosuckmedia - 3 Years Ago
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I have the plugins for Skin Gen Premium, Headshot and Iray Render, from the beginning, in my possession.
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By yepkoo - 3 Years Ago
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Headshot and skingen plugin works with CC4.
The system may have erred here and assumed you were only eligible for iC8.
It might be helpful to submit a ticket about this.
Because add-on upgrades are only valid for the main program you qualify for.
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By rosuckmedia - 3 Years Ago
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Hahah Good for you that it laüft with you. I have qualified for CC4 and Iclone 8 and Elite Member. That I submit a tiket we know alone. I have long since made.
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By yepkoo - 3 Years Ago
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Right now the RL team seems to be in trouble with their support tickets. I think this may take some time.:)
But still, check the notification links on your membership page from time to time. Maybe there is something you missed or a new link can be added there when the fix is available. Sometimes emails are sent late.
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By metulski - 3 Years Ago
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| | | | | | | | |
| | Optionen : Geschichte : Feedback : Donate | Schließen |
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By metulski - 3 Years Ago
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Hello animagic and thanks for your help!
I received this email. The headshot plugin and the Rokoko profile were not included =(.
I really hope it was a mistake. There would be a limit for me.Btw I would really appreciate an official statement from Reallusion.Best regards, Daniel
animagic (13.05.2022)
nerdpunkster (5/12/2022)
metulski (5/12/2022)
Hello everyone, I bought the Rokoko Profile for Motion Live plugin for $500 6 months ago. I really wanted to use it with iClone 8 and now I see I need to buy it again? For now 600$? Nobody told me that before. As I understand it, all plugins purchased for iClone 7 would automatically be usable in iClone 8 as well. That's how it was communicated. I hope this clears up.
I really can't believe it.
Best regards, DanielI just bought those last week and I am having the same issue. I'm sure they're getting inundated with support tickets at the moment. Hope they can get this can cleared up. You should have gotten an email about the plugin updates with a link that gets you to a page listing the plugins you are entitled too with their serial numbers. Something like this: |
| | Dear members, | | Thank you for upgrading from iClone 7 / Character Creator 3 to iClone 8 / Character Creator 4. As you qualify for the free plug-ins upgrade program, here's the redemption link for you to get your upgrade plug-ins. | | To receive your plug-ins, kindly log into the below link via your member account. | | Login and redeem now. | | If you have any questions, please feel free to contact our Support Team via our online support system for assistance. | | Best Regards, | | The Reallusion Team | |
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By sungod - 3 Years Ago
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Open a new browser in which you haven't logged in Reallusion ever.
Or use incognito
Login into the desired account
(Make sure that it is same account that was used to purchase the plugins)
Check order history
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By rosuckmedia - 3 Years Ago
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@sungod,
cool that was the solution Thanks very much.👍👍👍👍
Greetings rosuckmedia
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By darkstyle8 - 3 Years Ago
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@sungod ! worked for me toooo thank u
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By metulski - 3 Years Ago
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@sungod
Thank you! Headshot and Skingen are now ok. But nothings happens with my Rokoko Profile.
Could someone please tell me how likely is it that Reallusion really wants me to repay this? I'm very much on hot coals.
That would be $600!!!
I could understand if you pay a corresponding amount for further development. But not more than the original price again.
Thank you!
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By yepkoo - 3 Years Ago
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I think the fix may have already been applied, because they are looking at the same page by logging in with the same membership.
When was the last time they checked this page :D
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By sungod - 3 Years Ago
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yepkoo (5/13/2022)
I think the fix may have already been applied, because they are looking at the same page by logging in with the same membership.
When was the last time they checked this page :D
No I take full credit, I will make a forum post with all thank you quotes soon 😏
Edit but they were instructed to use different browser 😃👍
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By rosuckmedia - 3 Years Ago
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yepkoo (5/13/2022)
I think the fix may have already been applied, because they are looking at the same page by logging in with the same membership.
When was the last time they checked this page :D
Hi Jepkoo You seem to be quite a smart one. Your post is superfluous.
Sungod had the solution for that.(Many Thanks)
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By yepkoo - 3 Years Ago
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sungod (5/13/2022)
yepkoo (5/13/2022)
I think the fix may have already been applied, because they are looking at the same page by logging in with the same membership.
When was the last time they checked this page :D
No I take full credit, I will make a forum post with all thank you quotes soon 😏
that was a great answer :hehe:
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By yepkoo - 3 Years Ago
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rosuckmedia (5/13/2022)
yepkoo (5/13/2022)
I think the fix may have already been applied, because they are looking at the same page by logging in with the same membership.
When was the last time they checked this page :D
Hi Jepkoo You seem to be quite a smart one. Your post is superfluous.
Sungod had the solution for that.(Many Thanks)
rosuckmedia: not sure why you wrote an aggressive post.
I'm not arguing with anyone here.
I'm a web developer for 15 years and I'm pretty sure how browsers and pages work
Yes, your page may be in cache and you can see the old page.
Clearing this history will fix it.
If there is no such problem on the page, it means that this fix has already been applied.
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By sungod - 3 Years Ago
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All relax
Just bask in glory of all things working.
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By yepkoo - 3 Years Ago
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No problem, rosuckmedia is one of the names I respect on the forum. I've read a lot of her posts and she's a helpful person. Maybe he reflected on me the stress caused by the mishaps in new programs and updates.
I don't hold a grudge against anyone for a few posts on the forum site we use to help each other.
In the meantime, my web project, which has a 10-year history and which I have been developing for global use for the last 2 years, is about to end.
Reallusion's website inspired me.
I really appreciate the web developer of the RL team.
I am sure that visuality, colors and site appeal increase sales more.
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By StyleMarshal - 3 Years Ago
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Rosuckmedia Rob is a very aggressive guy and he has muscles like "The Rock" be aware 😂 😂
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By metulski - 3 Years Ago
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Hello everyone, could someone please tell me how likely is it that Reallusion really wants me to repay the Rokoko Profile for Motion Live? I'm very much on hot coals.
That would be 600$!!!
I could understand if you pay a corresponding amount for further development. But not more than the original price again. I paid 500$ at the end of 2021. I bought it extra for iclone 8 and wanted to work with it now.
Thank you!
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By yepkoo - 3 Years Ago
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Bassline303 (5/13/2022)
Rosuckmedia Rob is a very aggressive guy and he has muscles like "The Rock" be aware 😂 😂
I had no idea about his muscles.
I better stay away :D
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By sungod - 3 Years Ago
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I know for fact Both Yepkoo and Rocksuck Media Help users whenever they can.
Yepkoo had a Marathon of Formatting and Installing and He helped anyone in that time and is tired.
RocksuckMedia is also very tired and was facing this issue since many hours,
Should i really Make a new post with Solution since many times solutions are lost in different threads ?
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By yepkoo - 3 Years Ago
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metulski (5/13/2022)
Hello everyone, could someone please tell me how likely is it that Reallusion really wants me to repay the Rokoko Profile for Motion Live? I'm very much on hot coals.
That would be 600$!!!
I could understand if you pay a corresponding amount for further development. But not more than the original price again. I paid 500$ at the end of 2021. I bought it extra for iclone 8 and wanted to work with it now.
Thank you!
Metulski, as far as I know, you have the right to return the product within 14 days from the date of purchase.
If you exceed this period, you can get information about the refund only through a ticket.
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By rosuckmedia - 3 Years Ago
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@yepkoo
Sorry yes maybe you are right. All is well 😊😊😊😊
Greetings rosuckmedia
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By yepkoo - 3 Years Ago
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rosuckmedia, I'm glad there's no resentment between us.
Wishing you a nice day...
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By yepkoo - 3 Years Ago
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sungod (5/13/2022)
Should i really Make a new post with Solution since many times solutions are lost in different threads ?
sungod i think you can repost the solution and we can leave the topic here. Maybe it helps others.
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By metulski - 3 Years Ago
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Metulski, as far as I know, you have the right to return the product within 14 days from the date of purchase.
If you exceed this period, you can get information about the refund only through a ticket.
Thanks for your answer, but I don't want to return the product.
I asked if anyone could tell me if Reallusion was serious about
paying me $600 again for the Rococo profile after I paid $500 for it a few months ago.
I think that's a lot of money we're talking about here.
Doesn't anyone think that's really unfair?
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By yepkoo - 3 Years Ago
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Plugins will be upgraded for free if I'm not mistaken. This has to include profiles.
If you're eligible for upgrades, I think you should open a ticket for it. I think you can get a free upgrade.
You can check the same page again in a clean browser with sungod's suggested method.
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By metulski - 3 Years Ago
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@yepkoo
Many thanks for your response! That sounds positive at first. I have iClone largely for the Unreal Engine connection in conjunction with the Rokoko profile. If the purchased Rokoko profile only works in version 7, I don't need version 8 either. Let's hope for the best :).
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By Peter (RL) - 3 Years Ago
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metulski (5/13/2022)
Thanks for your answer, but I don't want to return the product.
I asked if anyone could tell me if Reallusion was serious about
paying me $600 again for the Rococo profile after I paid $500 for it a few months ago.
I think that's a lot of money we're talking about here.
Doesn't anyone think that's really unfair?
If you purchased the Rokoko profile for iClone 7 then you don't need to purchase it again for iClone 8.
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By metulski - 3 Years Ago
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@Peter
Thank you, sounds good =)
But with Reallusion Hub i can't see this.
I still have to buy it =(
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By yepkoo - 3 Years Ago
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After installing the Trial version, it does not automatically switch to the original version.
You can check if it is installed normally from the drop-down box. In order to install the normal version, you need to uninstall the trial version.
Update:
If I remember correctly, when the normal version of the plugin is added to your account, you should be able to see the normal version at the bottom, since the trial version is installed. However, you need to make sure that you have the license of the plugin from the registration page.
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By Smit_R - 3 Years Ago
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aliinct_477385 (5/13/2022)
I installed Skin Gen for CC4. Everything seems to be there except for Skin Gen Tools. Those folders are all empty.
Dit you find a way to resolve this? For me this folder is also empty.
After installing Skingen for CC4 through the hub, I've manually had to install all the items from the content manager. (Guess this is the right way)
But for me the SkinGen Tools is also empty.)
Thanks
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By Peter (RL) - 3 Years Ago
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Smit_R (5/14/2022)
aliinct_477385 (5/13/2022)
I installed Skin Gen for CC4. Everything seems to be there except for Skin Gen Tools. Those folders are all empty.Dit you find a way to resolve this? For me this folder is also empty. After installing Skingen for CC4 through the hub, I've manually had to install all the items from the content manager. (Guess this is the right way) But for me the SkinGen Tools is also empty.) Thanks
Unfortunately this there is a known issue with the SkinGen tools not showing up. We are working as fast as we can to resolve the issue and hope to have it fixed soon.
Apologies for the inconvenience caused.
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By Jeffster The Mighty - 3 Years Ago
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I just installed all mine. I was worried about them yesterday, but stumbled across the upgrade link in the saved coupons dropdown under my account.
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