Kelleytoons (3/14/2022)

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So if you've been trying for years I assume you first started on, what Windows 8?  Or are you an early adopter and were already on Win 10?

If the former then what happened when you updated to Win 10?  You STILL had that issue?  And have you tried updating to Win 11?

My gut tells me this is an OS problem and that somehow you need to reinstall your OS (or use a different machine).  Now - I've spent 30+ years in IT but I retired a while ago and things have definitely passed me by so I can't say for sure.  But all of this sure smells like a core OS problem that can only be solved with a completely new OS (either upgrade or reformat your machine).

Rampa (3/14/2022)

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You should install both 32-bit and 64-bit versions of this C++ runtime from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=40784

4u2ges (3/15/2022)

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You said you reformatted your drive and loaded OS fresh. Is this Home or Pro edition? What about your user account? Have you transferred your profile/settings over from old installation?
Try to create some account fresh, login with it and try running 3DX. Also try running app as an Administrator.
About C++ runtime, as far as I remember they are getting installed as you install RL apps, but never hurts to reinstall.
This is how my runtime installs look like (I do not remember which particular version is required by RL).



Try running Check Disk.
Try to see what is written about this error in the Application Events Log.

sungod (3/15/2022)

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Just for record, I had once reinstalled windows 10 since I wanted to run all reallusion better and it worked.
Also I have since reinstalled all on Windows 11 and all is working fine.
Also you have to use missing file checker if you havent already
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

DISM.exe /Online /Cleanup-image /Restorehealth

Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:
Next use

1. At the command prompt, type the following command, and then press ENTER:

sfc /scannow
The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
All the best.

planetstardragon (3/15/2022)

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after reading this thread some more,  I'm starting to think that maybe it's something you are installing that's affecting your whole system - to have the same exact directx problem on a fresh windows installation is highly improbable. you've done the hardware checks, and your system is returning reliable results,  so it's not a hardware issue.

which narrows it down to something you had in common with your previous install - leaving a re-installed issue from an outdated or questionable software a probable cause, it could be malware, ( run the free malwarebytes as a system check )   or maybe even an old software thats installing outdated drivers and causing issues -  I experienced that recently when trying to play some old dvds - their old school dvd players were trash code with trash drivers and in some cases blatant malware. This was back when corporate america was just learning to become pirates lol.   

so you may want to review old software you could have re-installed that may have forced you to install windows 97 drivers that make 3DX type softwares crash.

planetstardragon (3/15/2022)

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This was back when corporate america was just learning to become pirates lol.

sungod (3/15/2022)

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Is your machine Win 11 compatible ?
Please post full system specifications.

sungod (3/15/2022)

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Which motherboard and Graphic card?

yepkoo (3/16/2022)

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This is really interesting.
The program does not work even though you formatted and reinstalled your computer.