HELP- Synchronous Audio Recording during Facial Capture not working!


https://forum.reallusion.com/Topic474825.aspx
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By DS-Waqas - 3 Years Ago

Synchronous Audio Recording during Facial Capture using audio interface w/ external mic 

https://manual.reallusion.com/Motion_LIVE_Plugin/ENU/Content/iClone_7/Pro_7.0/29_Plug_in/Motion_Live/Synchronous_Audio_Recording.htm

Yeah, this is simply not working for me. 

I believe I have everything set up correctly. 

If I go to the Facial - Create Script  option I can record there fine.

However if I try to record while capturing face mocap using my mic via the Live Face window

upon playback I do not get any audio at all.


By Kelleytoons - 3 Years Ago
You might want to file a trouble ticket with RL support to help you with this.
By DS-Waqas - 3 Years Ago
I am using an external microphone  ( Shure SM58)  as you can see it is being detected by iclone.  There was no signal being recorded. However if I try to record audio via the Record Voice option under Create Script it does record and playback the audio.
https://forum.reallusion.com/uploads/images/e0cafe3a-c7ef-464a-8436-abd4.jpg


I even made sure that the Global settings on the timeline for audio were set up correctly.

https://forum.reallusion.com/uploads/images/4789349e-55d7-47eb-b494-ce67.jpg

https://forum.reallusion.com/uploads/images/6465f4f2-2046-4d18-b228-8fc6.jpg

So then I tried switching microphones. With my second mic  I do get a signal as you can see in the timeline but there is no sound at all when I try playing it back. I tried changing the output source. It made no difference whether I chose the speakers connected via the computer's audio jack or the headphones connected to my Xtone audio interface.

https://forum.reallusion.com/uploads/images/342bd6b9-ec03-49ee-9eb0-2774.jpg
So then I tried my webcam. That worked great as far as recording a signal that you can play back but the audio quality is absolutely horrible and unuseable.
So it seems the problem is mainly due to using an audio interface to connect a microphone to the computer. I wonder if anyone else has had this problem? Any good quality microphone is going to require using an audio interface. This just doesn't make any sense. For every other program I tried to use with the mic hooked up to the audio interface everything worked great without my having to set up try to adust anything.
By Kelleytoons - 3 Years Ago
As I suggested, file a trouble ticket.

I use Live Face ALL the time with my Yeti USB mic and it works a treat.
By charly Rama - 3 Years Ago
Hello, I'm using a audio interface and it works.
By DS-Waqas - 3 Years Ago
@Kelleytoons   I did submit a ticket at the same time I posted here. I thought there was no harm in posting in the forums as well in case someone else  also had experienced this same problem and found a solution
By Kelleytoons - 3 Years Ago
I was just trying to save yourself some grief - some of us have been around the forum a LONG time and have long memories <g> and I never heard of ANYONE having the issue you described.  Therefore it's unlikely anyone here can help.

But it's a good thing you filed for help from RL.  They usually can sort things out (not always, but usually).