HOW DO I GET SUPPORT?


https://forum.reallusion.com/Topic466542.aspx 		Print Topic | Close Window

By danny_50 - 6 Years Ago
I've been locked out of iClone since Thursday because of licensing issues and I can't get support.

I am a PREMIUM PLUS MEMBER and the benefits say:
- Preferential technical support
- Find lost serial numbers and reset activation

But I can't even get support to contact me.  It's blocking me from working on my project.
PLEASE HELP!!!!
By Peter (RL) - 6 Years Ago
Please contact Customer Support using the link below. They will be able to help you.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
By danny_50 - 6 Years Ago
I have and I get no response.
By Peter (RL) - 6 Years Ago
You can normally expect to receive a reply within 48 hours Monday to Friday. So if you submitted your support ticket on Friday you should hear back very soon now.