|
By eylonedri - 5 Years Ago
|
Hello,
I've been using iclone7 as the basis to my mo-cap production for a VR game, a month ago my team and I started producing the project
we produced the project using Rokoko suits and iPhone X for body and facial motion-tracking. We bought all the needed plugins and additional software so we could run with it. We had a total of 3 Rokoko suits, so in some scenes there were up to 3 recorded bodies at once (but in most records we recorded 1-2 recorded bodies at best), the body models were created in CC3.3, using the headshot feature.
Right off the bat, we immediately encontered problems with the software- it took iClone7 between 15 to 40 minutes to finalize a mo-cap sequence we shot, usually a shot is between 3 to 5 minutes long. during the finalization time the software freezes and it shows as "Not Responding" in the task manager window. I didn't even dare to try reach the capacity of 54,000 frames per mo-cap take, in fear that would kill the rest of the day as the software gets stuck for a longer while the long we shoot. I feared the records would be erased and gone if we messed up with with the software too much.
Now, this is a history already, we managed to pass through the production process, it's been long but at least we have it all. We're now in the mo-cap animation cleaning process.
however, now we stand in front of a new/old problem. trying to sample any motion clip in the timeline editor would result in about 10 to 15 minutes wait until it actually does so. We don't even try sampling the whole body at once, as it can take a whole day.
and even then, when trying to edit the motion keyframes using the Curve Editor tool, each edit would take about 60~90 seconds to complete. I can't use the software while it computate, it's stuck.
So something is going terribly wrong with the way the software behaves, I failed to understand the reason why is it like that. We tried to run iClone7 in five(!) different PCs, and the current PC is a very solid stationwork, but nothing seems to fix the performance problem.
I even tried change the Real-Time Rendering to minimum, I tried to put shadows off, I followed all the guides related to improving performance issues on iClone7, but all with no success. the changes didn't even slightly made it better, it's the same with or without the changes.
I'm hoping I'm just missing some curcial, but as it is right now, working with iClone7 is impossible.. so I'll be glad for help. thank you!
My PC specifications:
CPU: Intel Core i9-9900k @3.60GHz
GPU: GeForce RTX 2070
RAM: 32GB
Windows 10
|
|
By Nick GlassB - 5 Years Ago
|
I've seen a few complaints about the plug in's. If I'm understanding where your problem is, have you tried capturing the motion in Rokoko then importing the FBX files via 3dxchange?
It was one of the things I read that put me off going down the mocap route in IClone 7.
|
|
By eylonedri - 5 Years Ago
|
I was streaming directly from rokoko to iclone7 via the Motion Live plugin, recording is fine, it's the processing part after the record which take so long to finish
and currently my bigger problem is that the Curve Editor plugin is basically unusable because the processing time for each action takes about 30 to 90 seconds to finish, it's impossible to work that way..
|
|
By Peter (RL) - 5 Years Ago
|
|
Thank you for the feedback eylonedri . We are sorry to hear you are encountering these performance issues. I'm sure you are already aware, but do make sure to close all other applications when editing in iClone to get the best performance. It is also worth taking a look at your start-up programs list to see if you have anything hogging resources that may be affecting performance.
Please can I also ask that you post your feedback in the Feedback Tracker. The tracker is monitored directly by the relevant departmental teams and your issues will be looked at by the iClone team. You may also get some suggestions from the iClone team there to help with the problem.
Thank you.
|
|
By Deanius 3D - 5 Years Ago
|
Hi all. My project files is sooo slow. I have run out of ideas and resources trying to solve my problem. Or perhaps I'm doing it wrong.
Its a reasonable size project file at 1.7m polys, but even when I hide or remove items, nothing changes.
I am getting 5-8 FPS with all items included and 12-14 FPS when I hide 90% of items. Now, I presume it is normal to playback the project regularly to work on it and while Im making a film, not a game, I can afford to make better quality objects.
My system is aging...
AMD FX 6300 6 Core
16G RAM
ASUS Dual RX580 GPU 8G
Plenty of Hard drive SSD
Windows 10
Should I expect 30-40 FPS....or more? Surely not around 12.
The most confusing is that when all is running fully, the GPU is not fully utilising its processor (20-70%) or RAM (60%) and the PC is no more than 50% CPU and 20-40% RAM
I dont usually sit and watch the clocks but as Iclone 7.82 is not performing I have tried:
Reinstalling Iclone....after reducing all performance options.
Removing all plugins
Stress testing the Graphics card
Am I expecting too much or am I missing something?
You advice and assistance is most welcome.
Dean
|
|
By eylonedri - 5 Years Ago
|
Hi Peter, thanks for the reply and sorry for the late reponse,
I tried to use the link you sent me for a feedback, but it leads to a missing page url, I guess it's the wrong link?
As for your question- No program was hoarding the CPU/GPU resources during the work on iClone7, either while recording or editing, it's more than that- it doesn't seem like iClone7 is even using my CPU/GPU resources, as dean aobve me mentioned I've seen a similar or even lower ulitization of my processors as his (between 1-20% CPU/GPU usage, never seen it crossing the 50% usage).
If it helps, I did some experiement during last week, rather than directing the temp files to the usual C:/ location, I tried using my SSD (F:/) as the temp files location, I noticed the program eventually mentioned I've run out of space in F:/, despite it being not true, I suspect something in the temp files don't process well, could it be related?
|
|
By r78zj99 - 5 Years Ago
|
yes, peter link did not take you to where you wanted to go
but this one should take you to iclone please see below
https://www.reallusion.com/FeedBackTracker/product/iclone-7
I have tested this link it should help you
paste into your web browser
for what, I can work out all your systems are 'ok'
but it maybe your usb slowing you down
if so, change your usb card like. I have done to version 3 at 5000
this should get round your problem
from Alan
happy animations everyone
|
|
By Deanius 3D - 5 Years Ago
|
Further to my last is a screen snapshot from my playback of my 600 frames and the next shot is from my AMD graphics card software. Both snapshots are taken at about the same frame with all
You can see below the fluctuation in GPU usage below, while VRAM expectedly is constant (the scene has been on loop for the duration). Comparing the VRAM above with below does differ but I understand, they are a guide.
I have nothing else running on my system (this forum and the AMD software) but it is not unusual to have 3ds Max, multiple Internet, usually with a video tutorial, etc, etc, running with no issues but still I have the same result in Iclone.
Note that while CPU is 70 in this snapshot, it has averaged around 60 while RAM has remained rather constant. These measure were taken with all polys visible.
I don't know how GPU's operate but I do find it curious that it fluctuates down while performance is lacking. Of course, I am no expert and looking for advice as to whether this is normal or I am missing something either in Iclone 7.82 or in my PC settings to maximise benefit.
In this snapshot I have turned off nearly everything except the the main character actions for a total or about 90 000 polys (a guy riding a bicycle). This is the fastest I have seen the framerate and now I find that everything is way to fast and I will have some work to do to slow it all down as I have been working at a snail pace, but I am pleased there is a stretch option !
Do note the VRAM usage, only 1.5. Is 18 FPS what I should expect?
|
|
By Deanius 3D - 5 Years Ago
|
Hi guys
Further to my above, I have been getting these today.... cant be sure if the previous ones were the same as this....
|
|
By facr73 - 5 Years Ago
|
I am alsohaving that issue but in Character Creator It keeps me showing that error many times and then exits. Only once it occured in IClone.
But yeah. It also happens to me.
|
|
By oisilener1982 - 5 Years Ago
|
deanmorrissey (11/23/2020)
You definitely need to upgrade to Ryzen 5800x to 5950x if you want to work with 1.76M Project Triangle.
|
|
By r78zj99 - 5 Years Ago
|
hi oisilener1982 & all
I notice that your graphic ram is low you may need to upgrade!
as for other members the error messages
well it maybe an good idea to clean up your registry because it members your last actions!
from Alan
hope this helps
happy animations everyone
|
|
By r78zj99 - 5 Years Ago
|
hi all
extra tip, when iclone is starting up take a look at the splash screen
in the bottom left hand corner, you will see each of your plug in loading up.
so, if a error pop up on your screen remember what point it did at!
so, if this is a real problem the team maybe able to fix it.
helping all
from Alan
|
|
By Deanius 3D - 5 Years Ago
|
Hi mate.
You say that my graphic RAM is low, but it does not seem to be utilised to the potential. Why would I need to upgrade if only 50% of it is being used? That seems odd.
Dean
|
|
By r78zj99 - 5 Years Ago
|
sorry about that mis-understanding deanmorrissey
it was oisilener1982
ram being at 2gb
as know sometimes it is shared
from Alan
|
|
By eylonedri - 5 Years Ago
|
hey r78, I'm not sure I'm following- how's the USB related to the slow processing problem during editing or after recording?
When I edit the files I don't use any external devices, it's all on PC, and the processing problems with the records starts after I already done shooting the mo-cap take, so I don't think a USB has to do anything with it, am I missing something?
|
|
By r78zj99 - 5 Years Ago
|
hi eylonedri
as you know motion capture is done as a live feed on data transfer at the same rate as you capture!
using a usb
I am using the old Xbox capture system this works very well for me but it requirements states a usb of version 3 is needed other wise the software refuses to operate!
I suggest that you make you movements into smaller parts than reaching a timeout situation!
not forgetting to save your work after every motion
start and stop
example can start like this see below
motion 1, motion 2 and so on
saving after each motion
hope, I have been helpful
from Alan
happy animations
|
|
By eylonedri - 5 Years Ago
|
hey Alan, thanks for the reply
just to make sure, you suggest not to cross a recording time of about a minute~minute and a half at max? otherwise iClone7 will struggle editing long mo-cap clips?
thanks
Eylon
|
|
By r78zj99 - 5 Years Ago
|
hi eylonedri
again, yes it is all about not putting a load on your machine as you have told us earlier with your task manager
you can closed programmes down that are not needed!
well also the same thing can be done in iclone
as not to overload things
so here rule --- the more complicated your scene is the more load is placed onto your machine.
most motion action is done with a plain background
the scene is added later
I do hope, I have been of some help to you
|
|
By esemgee - 5 Years Ago
|
iClone is a machine eater and I have had problems since iClone 5, especially with render times. I have found that as long as I have about 125 GB free on my C drive (it's a 256 SSD so constantly having to clean it of unwanted stuff) it works reasonably well, though again the rendering time has led me into caffeine addiction*. I have argued elsewhere on this forum that RL really needs to redesign IC from the ground up, as its updates and extras, fantastic as there are, seem to be sitting on an aging engine. Proof would be things like that now clothes seem to rip and tear much more easily; the basics that used to work OK are now falling apart. Nearly all the working content of iClone is in a folder called 'template', no problem it could be called 'Henry', but that particular name bothers me, it's as if the original iClone never had faith it would grow into quite a beast, so never bothered with a logically named file system.
And that maybe the problem @eylonedri is having - iClone has a confusing 'road' system that could do with some reroutes, and faster lanes!
*another thing that may have helped was I turned on GeForce Experience. I have no idea what it is or what it does but since it being on iClone seems faster (though not in the rendering)
|
|
By eylonedri - 5 Years Ago
|
|
garry.smout (12/6/2020)
iClone is a machine eater and I have had problems since iClone 5, especially with render times. I have found that as long as I have about 125 GB free on my C drive (it's a 256 SSD so constantly having to clean it of unwanted stuff) it works reasonably well, though again the rendering time has led me into caffeine addiction*. I have argued elsewhere on this forum that RL really needs to redesign IC from the ground up, as its updates and extras, fantastic as there are, seem to be sitting on an aging engine. Proof would be things like that now clothes seem to rip and tear much more easily; the basics that used to work OK are now falling apart. Nearly all the working content of iClone is in a folder called 'template', no problem it could be called 'Henry', but that particular name bothers me, it's as if the original iClone never had faith it would grow into quite a beast, so never bothered with a logically named file system.
And that maybe the problem @eylonedri is having - iClone has a confusing 'road' system that could do with some reroutes, and faster lanes!
*another thing that may have helped was I turned on GeForce Experience. I have no idea what it is or what it does but since it being on iClone seems faster (though not in the rendering)
I couldn't agree more, the team here seem to ignore the real reason their software run slow.. I kept telling them I'm running nothing other than iClone7 and that everything I could do I already have dond that, it's not the customer side's fault, it's their own software's fault. Maya runs perfect, Rokoko runs perfect, but something about iClone (and the entire Reallusion products line) is just completely and utterly broken. I feel sad that I paid for plugins that dont work at all such as the Curve Editor, but it is what it is I guess..
|
|
By Peter (RL) - 5 Years Ago
|
|
eylonedri (12/6/2020)
I couldn't agree more, the team here seem to ignore the real reason their software run slow.. I kept telling them I'm running nothing other than iClone7 and that everything I could do I already have dond that, it's not the customer side's fault, it's their own software's fault. Maya runs perfect, Rokoko runs perfect, but something about iClone (and the entire Reallusion products line) is just completely and utterly broken. I feel sad that I paid for plugins that dont work at all such as the Curve Editor, but it is what it is I guess..
While I understand the frustration, if the issue was solely with iClone (and all Reallusion products as you suggest) then everyone would have the same problem but that is not the case. iClone runs great for me on a similar spec computer so there is more to the problem than it just being iClone at fault.
I would advise contacting/keeping in touch with Support and let them have your dxdiag.txt so they can see if there is an issue with drivers etc.
EDIT: Just to add, please let us have your project so we can do some further testing. Thanks.
|