Character generation problem


https://forum.reallusion.com/Topic463032.aspx
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By brianpklo - Last Year
This is my original photo.

https://forum.reallusion.com/uploads/images/dbc8d2d1-2f2b-4431-b340-1a2c.jpg
By brianpklo - Last Year
Thanks Rampa!!
By brianpklo - Last Year
Can you tell me how I can avoid having below problem when generating a character??  If the problem is not avoidable, how I can fix it?  Thanks.

https://forum.reallusion.com/uploads/images/5a842418-9313-4bd0-9f53-f145.jpg 
By Rampa - Last Year
Try cropping the image in a bit closer to the head. Show just a little of the neck. It looks like the neck is getting confused for chin. Try this image.
https://forum.reallusion.com/uploads/images/3318cfb2-86a1-401d-a1f9-fed9.jpg
By animagic - Last Year
It would help to see the original image, as this is not normal.
By animagic - Last Year
Rampa's suggestion does the trick:

https://forum.reallusion.com/uploads/images/b5b4ab5f-4fa2-4e93-b2bd-b01c.jpg