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By jeremylampo - 4 Years Ago
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I don't understand why some of my sliders are colored purple and add a watermark onto my character. I don't remember this being the case before I did the latest update with SkinGen. As far as I know I've purchased everything. Examples of purple sliders that add a watermark are: Nostril Hole Scale, Nose Septum Depth, Downturned Eye A, etc. etc.
It's annoying... why would I want a watermark on anything? Any help would be appreciated.
The FAQ doesn't provide the answer. It is located here:
https://kb.reallusion.com/General/50455/How-to-resolve-a-watermark-issue
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By Peter (RL) - 4 Years Ago
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Hi...
Try going to Help > Activate Entire Library in CC3 while connected to the internet. This will ensure that all your purchased content is correctly activated and will hopefully resolve the problem.
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By jeremylampo - 4 Years Ago
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Thank you for your response. I attempted that already (it was in the FAQ). Based on which sliders are purple, would you be able to tell me what it thinks that I'm missing? I appreciate any help.
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By Peter (RL) - 4 Years Ago
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Hi Jeremy
The morphs you mention are originally from the CC Essentials Morph & Skin pack and are also now included and updated in the Ultimate Morphs pack.
If you had the CC Essentials Morph & Skin pack installed previously, do make sure you have updated these to the latest version. Please see the page below for instructions on updating.
https://www.reallusion.com/smartgallery/default.html#update
If you then continue to have problems, please can you contact our Technical Support department. They should be able to check everything is activated correctly at our end. Thanks.
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By jeremylampo - 4 Years Ago
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I just reinstalled the pack that you said the sliders were from and it seems to have eliminated the purple sliders/watermark.
Thank you for your help.
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