|
By Kimmie777 - 5 Years Ago
|
Hey Guys!
What could cause a computer tower to keep crashing (literally shutting itself off and then back on again) during mesh editing?
It has been happening every time I am hiding faces on the skin mesh.
Thanks,
~ Kimmie
|
|
By Kimmie777 - 5 Years Ago
|
Added note on that: It might still be an issue with hair.
This character had hair on.
If anybody has any ideas on this, we are all ears.
~ Kimmie
|
|
By Slayerazazel - 5 Years Ago
|
Firstly if you believe it may be the hair. I would open a project and delete the hair first, and then attempt to hide some of the skin mesh.
But there could be anything that could cause the issues.
-Check to make sure your graphics card driver is up to date
-Check to make sure your operating system is up to date
-If the above 2 do not resolve the issue, uninstall the program and reinstall it. Myself and others have had issues with bad installs of the products itself.
-Does your computer have enough VRAM (Video Ram) when editing? You may want to try lowering the display settings.
-Is your system RAM maxing out? This could cause lag and system crashes. If you do not have enough physical memory while the program is running.
|
|
By animagic - 5 Years Ago
|
|
I have found that some hair is very process intensive (I forgot which one, but it was a recent product), so checking resources as suggested above is a good idea.
|
|
By Kimmie777 - 5 Years Ago
|
Yes, of course I deleted the hair as soon as I realized that was the cause. :-)
But I needed it to see where it would lay on the outfit.
I have been doing some very specific skin mesh editing and cloth editing. So it was time for the hair.
Naturally, we have the hair on the character to predict where there could be possible problems arising.
It has happened both in CC and iClone due to adding hair on a character.
So we are looking for what is causing my animation computer to be so sensitive to realistic looking hair.
Everything is up to date, and we have ample RAM and graphics space and such.
(My husband builds computers for fun, so I am spoiled with technology. :-D )
This is why it is a mystery. I know it will help others as well if this can get figured out.
|
|
By Kimmie777 - 5 Years Ago
|
Job, if you remember which one, I would sure love to know. :-)
~ Kimmie
|
|
By Slayerazazel - 5 Years Ago
|
Uninstalling and Re Installing Iclone and Character creator may help.
Does it happen with all hair? or just a specific hair? If it is just a specific hair, you may need to contact the developer or Reallusion.
|
|
By Kimmie777 - 5 Years Ago
|
It is not just one hair. But so far these lately have been from a specific set of hair.
But we really like this line of hair, and we currently have a very limited amount of choices out there for good Bible Times hair.
- And that is including making modifications on hair that was originally made for a female character.
Delerna is custom making some for us. He makes some pretty cool looking hair that will fit beautifully and not crash our systems.
But my husband is firm in us having our very front and center characters in the most realistic hair that we can find for them.
And I do not blame him. We have come this far in our project, and everything else in the scenes are at a high level of realism.
We stay clear from fiber mesh, of course.
(Boy, we learned the hard way last year about that stuff! It would crash immediately with only a blank character in CC!)
But since some systems apparently do OK with line of hair that we are using, we are hoping to figure out the difference in systems.
I may just contact the modeler and ask him what system he uses when creating the hair and if he has seen any patterns of issues with them.
Every time the tower crashed today, I was highlighting a few faces at a time on each side of the body.
It did not crash when I just hit the button to expand to a bunch of faces at once. But not every situation calls for that.
So in a nutshell, the system cannot handle hair in combination with even one slightly "complicated" command.
If I need to do something that is not super simple, I cannot have the hair on the character at the time.
Thank you for your input. :-)
~ Kimmie
|
|
By Postfrosch - 5 Years Ago
|
Hello Kimmie,
it might be for everyone who wants to (and can) help you
very helpful times a screenshot of the hair or the avatars
to show which ones create these crash problems.
Where are these hairs from?
From RL? From the RL marketplace? Or imported from DAZ?
All of this knowledge would be of great benefit to potential helpers
Greets from Germany
Postfrosch
|
|
By Slayerazazel - 5 Years Ago
|
The more information on everything will help us troubleshoot your issue. I've previously worked in IT support and troubleshooting problems. Even the littlest detail could help.
Which hair line (pack) is causing the issues? Someone with that hair could possibly try and replicate your issue.
You also said your computer should be ok to run them fine. But for us to rule it out, can you list the specs of your computer.
CPU, RAM, Graphics Card.
Windows or MAC?
Are you using the Reallusion Hub? Do you have the latest versions of iclone and character creator?
It could even possibly be something not related to iclone or character creator. Has the computer ever crashed during any other programs? Do you use any other resource intensive programs?
Faulty RAM could even be the problem.
|
|
By Kimmie777 - 5 Years Ago
|
Whoever here can help figure out the issue, that would be really awesome!
Thank you in advance! :-)
Postfrosch and Slyerazazel: I will try to answer both of you in this same reply...
These are always just the CC characters that we are making and animating our characters with.
That is all we are using for the needed consistency in our production.
The hair comes from a very realistic looking pack that we purchased here in the marketplace.
I will give the specifics on exact hair pack only via private message, as I do not want to damage the reputation of the modeler.
So anyone who wants to take on helping to solve this, just send me a pm please, for which hair pack it is from.
But forewarning: It will not be as simple as one quick test.
In CC, it is like it builds up for just a little while in commands, and then when it all crashes, it does not take much for it to crash again.
So it's not like simply highlighting a few faces on the left side and then a few faces on the right side and right away the issue comes out.
It takes a short while of it for it to start happening.
And then it is all downhill from there unless I change course.
Please note that I do not recover the crashed project file in case it is at that point corrupted.
I always start from the last saved file instead of restoring the one that crashed.
In iClone, it also happens after I add the realistic looking hair.
My scenes are complex. But we have plenty of space and power for them.
(Pasting this from one of my recent post replies.) Here are the specs on my animation computer:
CPU: 17-7700 at 3.60 GHZ
RAM: 64 GB
Graphics Card: 1080 Ti (12 GB)
* purchased online last year as being in "excellent condition" and not used for mining.
Tower: Dell XPS
Operating System: 64-bit
An extra fan just to keep it totally cool.
And we stay up to date in the latest versions of both iClone and CC.
* We are going to add a brand new graphics card. We are going to every length here.
I do not remember off-hand if problems start showing up immediately or gradual...
...or if it started showing after a build of additional motion editing commands after applying the hair.
But I may have noted it in a recent prior post on the issue.
Before adding the hair, there are already a number of clipped down and edited motion clips in the scene on the character.
So that would of course add to the scene's complexity.
The motion files are as follows:
A very safe persona walk and 1 or 2 motion files from Mixamo that I have clipped from and greatly edited.
I do not do a "zero reset" on the character when I add the motion clips.
I need to have him where he is in the scene.
But Rampa showed me how to place the character from the root if there is a flying issue.
(This will happen in the times that I import a motion file I already edited instead of going fresh from 3DXChange.)
The issue that goes on in iClone has been a great slowing down of editing motion files on the character I added hair to.
But also it can't wait to close on me after that. :-D
More specifically here, iClone will close completely out if I click to start a new project file.
I will have been editing motion files and then decide to just start over on that piece.
Sometimes it is because I was trying something out and did not like it.
Other times it is because it is delaying every little command.
So the motion editing does not come out right because I cannot see how much it moved that bone until afterwards.
It does not move with my movements. Bottom line. So then it becomes a mess.
And if I have given it too many commands to be worth undoing them all, I would rather just start fresh.
It will of course ask me if I want to save that one first.
After I tell it no, iClone just closes down instead of going back to the blank screen.
I have had to go back and get a previously saved project file from before I ever added the hair for everything to go normal again.
In a recent test, I added couple of other CC characters that we made and put them in the scene with the character who then had delayed motions.
Now here is the interesting part: I could move them just fine in that scene.
Was it because they did not already have a string of motion files on them, or did the file of the character become corrupt?
Naturally, I tried re-importing the main character from CC. And the problems persisted.
Was that because the character previously had the hair on in CC and something happened to him after that?
Or was it a combination of the hair and the long string of edited motion clips?
The whole project file is only about 1 1/2 minutes.
But would the amount of pieces of motion files or the amount of editing cause this to happen?
Yet everything was going along just fine until I added in the hair.
In iClone, I do turn off most of the props while working, and only keep on the props that I need.
But that does not change the triangles in the scene. So it probably does not change the vertices either, right?
We have 3 different desktop computers in our computer room.
I only use the animation computer for animation and nothing else.
I do not even communicate from my animation computer except to send home-made textures and opacity maps back and forth.
(I keep my Photoshop program in my personal computer.)
My husband's computer is a little bit multi-function.
It also has really good specs. I forget the exacts of his, though.
He mostly only has programs on his computer that are related somehow to this project.
He creates the characters and also does the video editing on our project.
He has also had issues happening in CC on his computer after he has added the hair.
And those issues have happened after a bit of working with the character modifications.
I can't remember if his stalls or freezes. But I can ask him this evening if that extra info is needed at all.
Is this enough to go by to potentially solve this one, you guys?
Again, these would not be quick tests. It would almost certainly need to be a build in order to see it.
So we are very grateful if anyone wants to take this one on - as a lot of people I am sure will be.
Thanks so much!
~ Kimmie
|
|
By Peter (RL) - 5 Years Ago
|
|
Kimmie777 (7/6/2020)
What could cause a computer tower to keep crashing (literally shutting itself off and then back on again) during mesh editing?
If your computer is shutting down then this points to a hardware issue and not a software issue.
It may be an overheating problem (computers are designed to shut down if they overheat) or you may have a faulty graphics card or other component that fails when under stress. I see elsewhere you mentioned that your graphics card was a used model so it is sadly possible that this had a problem which may be why the seller got rid of it. It would also be wise to check you have adequate cooling in your tower and that the fans on the graphics card itself are working and are not clogged with dust.
To check the temperatures of your hardware you can install a small program called HWMonitor. This may give you some clues if you have hardware issues.
https://www.cpuid.com/softwares/hwmonitor.html
|
|
By Kimmie777 - 5 Years Ago
|
Thank you for your input on this, Peter. I really appreciate it.
It is for sure not over-heating or clogged. My husband just checked all of that about a week ago.
It was barely warm, but he went ahead and installed an added fan just to stay ahead of the summer.
The animation computer we purchased only maybe about a year and a half ago.
My husband did all of the upgrades himself (which he has quite a gift for).
Our "like new" / "excellent condition" graphics card may be holding it back.
But my husband also has issues with the hair on his own computer.
Although his graphics card does not contain as much space as the actual animation does, that one has been only used by him.
So there is still a connection somewhere with the realistic looking hair.
The problems only start happening when one from the pack has been added.
A brand new graphics card for my animation computer is on the way.
We are hoping it will handle the hair.
~ Kimmie
|
|
By Slayerazazel - 5 Years Ago
|
Kimmie,
I tried to reply to you via PM, and your inbox is full. You will need to delete some items from your inbox and sent box to be able to receive more PMs.
|
|
By Kimmie777 - 5 Years Ago
|
Yes, I agree. I do not know why what he said applies to anything.
But I think commented because he is trying to get people to buy something from him.
OK, I just cleared some quick space in my inbox. :-)
You are also welcome to email me on my website if that helps for space to talk on.
~ Kimmie
|
|
By Kimmie777 - 5 Years Ago
|
Peter, is there any way you can delete matenn30's comments off of here, please?
We may end up solving something that has been causes crashes for many people.
So it would be nice to keep this thread clean.
Malenn30 only came on here trying to push something.
For all we know, what he wants people to get from him could be malicious.
So you could be saving a computer by deleting his comments. :-)
He is insulting and arrogant towards the people here.
And his comments have nothing to do with any of this - and they make no real sense anyway.
Please and thank you.
~ Kimmie
|
|
By Kimmie777 - 5 Years Ago
|
|
Thank you Peter.
|