graphic issue white screen with iclone


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By ndrizara.08 - 5 Years Ago
hey guys. I got this white screen when i launch i clone from my laptop and i can't lead any work. i get confused and ask for your help.

that is a screenshot

https://forum.reallusion.com/uploads/images/41efed1a-c3e3-4c0c-8db9-6a51.png

that is my laptop configuration

Nom du système d’exploitation Microsoft Windows 10 Famille
Version 10.0.18362 Numéro 18362
Autre description du système d’exploitation Non disponible
Fabricant du système d’exploitation Microsoft Corporation
Ordinateur DESKTOP-SQOO8EL
Fabricant Acer
Modèle Aspire 5750G
Type PC à base de x64
Référence (SKU) du système 
Processeur Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz, 2701 MHz, 2 cœur(s), 4 processeur(s) logique(s)
Version du BIOS/Date Acer V1.20, 16/03/2012
Version SMBIOS 2.7
Version du contrôleur embarqué 255.255
Mode BIOS Hérité
Fabricant de la carte de base Acer
Produit de la carte de base JE50_HR
Version de la carte de base Base Board Version
Rôle de la plateforme Mobile
État du démarrage sécurisé Non pris en charge
Configuration de PCR 7 Liaison impossible
Répertoire Windows C:\Windows
Répertoire système C:\Windows\system32
Périphérique de démarrage \Device\HarddiskVolume1
Option régionale France
Couche d’abstraction matérielle Version = "10.0.18362.628"
Utilisateur DESKTOP-SQOO8EL\ndria
Fuseaux horaires Greenwich
Mémoire physique (RAM) installée 16,0 Go
Mémoire physique totale 15,9 Go
Mémoire physique disponible 8,06 Go
Mémoire virtuelle totale 18,3 Go
Mémoire virtuelle disponible 9,69 Go
Espace pour le fichier d’échange 2,41 Go
Fichier d’échange C:\pagefile.sys
Protection DMA du noyau Désactivé
Sécurité basée sur la virtualisation Désactivé
Prise en charge du chiffrement d’appareil%s Motifs de l’échec du chiffrement de l’appareil automatique: TPM inutilisable, Liaison PCR7 non prise en charge, L'interface du test de sécurité du matériel a échoué et l'appareil n'est pas en veille moderne., Détection de bus/d’appareils compatibles DMA non autorisés, TPM inutilisable
Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui
Hyper-V - Extensions de la conversion des adresses de second niveau Oui
Hyper-V - Virtualisation activée dans le microprogramme Oui
Hyper-V - Protection de l’exécution des données Oui
By Peter (RL) - 5 Years Ago
This kind of issue is normally due to an unsupported graphic card or outdated drivers.

So the first step is to update your Nvidia graphics drivers and see if it makes a difference. However, my understanding is that the Acer 5750G only game with low powered Nvidia cards such as the GT 520 or GT 610. Both of these are sadly too underpowered to run iClone 7 well I'm afraid.
By animagic - 5 Years Ago
This is a fairly old laptop. It's not clear if you even have a dedicated Nvidia or AMD graphics card. Some versions have a GT 540m, which has only 2GB of VRAM, which is simply not enough to do anything with iClone 7.

Unfortunately, RL has still not updated the minimum system requirements to something more sensible, which leads to disappointments for new users. 

The Minimum Requirements as listed in the current version of the manual surely need updating:

Minimum Requirements
Dual Core CPU
  - 4GB RAM
  - 5GB free hard disk space
  - Graphics Card: NVidia GeForce GTX 400 Series / AMD Radeon HD 5000 Series
  - Video Memory: 1GB Ram (!)
  - Display Resolution: 1024 x 768
  - Color Depth: True Color (32-bit)
By hbuba924_113906 - 4 Years Ago
I have the same problem now with iclone 7....I just renew my windows 10 and the iclone some time freeze like this in time of work ( white screen ) .....Do you have this problem even now ?
By Peter (RL) - 4 Years Ago
hbuba924_113906 (6/12/2021)
I have the same problem now with iclone 7....I just renew my windows 10 and the iclone some time freeze like this in time of work ( white screen ) .....Do you have this problem even now ?


This is normally related to outdated graphics drivers or an incompatible graphics card. Please make sure your graphics drivers are updated, but if the problem continues please let us know your system specifications including graphics card. Thanks.