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By kenmatthews - 7 Years Ago
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Hello,
I'm having trouble with PopVideo 3, when I export it does so 100% then crashes (Not Responding), I have spent several hours on this. I have all new drivers... This is very disappointing as I have just bought it and have tried to export twice with the same result. Can anybody help please.
Best regards.
kenmatthews
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By Kelleytoons - 7 Years Ago
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What graphics card are you using? And I assume you've tried a number of different inputs but can you try the Eyeball01_D.avi that is in your Reallusion/Shared Templates/Video folder?
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By Peter (RL) - 7 Years Ago
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Hi Ken
I'm not encountering any problems exporting myself.
Does this crashing issue occur with all video exports or just this one particular video you are working on?
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By kenmatthews - 7 Years Ago
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Hello Kelleytoons,
Thanks for your answer, I have Windows 10, running on an i7 with a GeForce GTX670 Nvidia, I haven't tried Eyeball, I just went into trying to do transparencies of a couple of video files. I haven't been on my computer since I asked the question, too busy preparing for my partner returning from her holiday, probably wednesday before I can do anything...
Best regards.
Ken
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By kenmatthews - 7 Years Ago
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Hello Peter,
Thanks for your answer, I've just tried a couple of videos. I started to use the software immediately I downloaded it, so I only had a cursory glance at the instructions. I may well be doing something wrong...
Best regards.
Ken
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By Mark McKinney - 6 Years Ago
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I am also having a problem - I tried the Eyeball sample video and it did not key out the black background - I also had problem with processing a green screen video I made which keyed fine but at the end of 100% rendering - it just stopped - twice and did not save the finished product - the software just seemed to lock up. - I tried removing and reinstalling PopVideo 3 and still can not get the eyeball video to key out the black - I have a Gaming Laptop with a GTX 1070 GPU [seems like PopVideo uses the CPU RAM rather than the GPU] - anyway it still seems like something has changed - I used to be able to uses PopVideo 3 with no issues - ?
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