crashes creating lights


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By Rockoloco666 - 6 Years Ago
Recently i have had a weird issue creating spotlights and pointlights, whenever i open a project i'm working on sometimes the first time i create a light, by using either the create menu or copying a light iclone either takes a lot of time to create it (iclone becomes unresponsive) or it just crashes. Next time i open the project it works like a charm. Anyone else seeing this?
By Terry Miller - 6 Years Ago
Ditto.
Yesterday, I had a project crash no less than five times, and almost every time it had to do with adding, duplicating or moving a light or moving the camera.
Using a solid-state hard drive, 32 GB of RAM, and an nVidia Geforce 1070 with 8GB of vRAM.
By Rockoloco666 - 6 Years Ago
Thanks Terry, i will make a feedback tracker entry.
By Peter (RL) - 6 Years Ago
raxel_67 (11/9/2019)
Thanks Terry, i will make a feedback tracker entry.


Thank you for adding this in the Feedback Tracker. The iClone team will investigate.
By mark - 6 Years Ago
Very random but it happens to me as well....;)
By Peter (RL) - 6 Years Ago
raxel_67 (11/8/2019)
Recently i have had a weird issue creating spotlights and pointlights, whenever i open a project i'm working on sometimes the first time i create a light, by using either the create menu or copying a light iclone either takes a lot of time to create it (iclone becomes unresponsive) or it just crashes. Next time i open the project it works like a charm. Anyone else seeing this?


So we can investigate this issue further, please you can you add the following information to your FT submission. Thanks.

1. Does this situation (creating/copying spotlights and pointlights random cause the crash) still occur in iClone 7.7? 

2. Does it always happen on a specific project? If so can you provide the project?

3. Do you have iray installed?
By pka4916 - 6 Years Ago
Interesting.
I had opened a ticket as well but then for Adding IES to the lights.
And I had in the past  a crash with Adding lights too.
This is in 7.6.1 and 7.7 btw.

Got a link for getting / creating the log and dump files,  but the link doesn't exist.  So I am waiting for a new link from Molly RL     , unless someone else has the working link?

Thanks
By GOETZIWOOD STUDIOS - 6 Years Ago
As a work around, before adding or copying a new light, can you try to switch to the Auxiliary Light and then add or copy a light and see if it still crash ?
By pka4916 - 6 Years Ago
Forgot to ask,

how do you copy the lights?   I tried Spotlights, and I cannot copy those
By Rockoloco666 - 6 Years Ago
Ctrl+click and drag  any axis of the gizmo and a copy will be made