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By abranchfie - 7 Years Ago
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I just installed the latest update to CC3 and now it is not launching. No errors, the splash screen shows for a few seconds then goes away then nothing. This isn't a compatibility issue as I've been using it for the past 3 months without any problems. I'm having the same problem with iclone7.
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By Kelleytoons - 7 Years Ago
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Most likely you've updated your nVidia drivers (either intentionally or behind the scenes). Roll them back.
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By TonyTiger - 7 Years Ago
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Same thing happened to me after I updated my driver 602 I think,Nvidia has a separate 'Studio' driver now that specializes in 3D work
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By TonyTiger - 7 Years Ago
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After I installed the 'Studio' driver every thing runs peeeeeerrrrrfffffeeeeecccccttttt.
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By sonic7 - 7 Years Ago
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Hey ..... @TonyTiger - I'm glad you mentioned this new "Studio" version driver from Nvidia - which I wasn't aware of - and was somewhat excited to read on the Nvidia site, this:
" ..... VIDIA Studio Drivers provide artists, creators and 3D developers the best performance and reliability when working with creative applications. To achieve the highest level of reliability, Studio Drivers undergo extensive testing against multi-app creator workflows and multiple revisions of the top creative applications from Adobe to Autodesk and beyond. Available today, the latest NVIDIA Studio Driver provides optimal support for the latest releases of top creative applications including Magix VEGAS Pro v17, Autodesk Arnold, Allegorithmic Substance Painter 2019.2, Blender 2.80, Cinema 4D R21, and Otoy Octane Render 2019.2.
In addition, this new NVIDIA Studio Driver introduces support for 30-bit color across all product lines, including GeForce and TITAN, for the first time, allowing for seamless color transitions without banding. With 24-bit color, a pixel can be built from 16.7 million shades of color. By increasing to 30-bit color, a pixel can now be built from over 1 billion shades of color, which eliminates the abrupt changes in shades of the same color .... "
So I downloaded the STUDIO version 431.70 (for my GTX1070 in laptop) - and yes! ..... all looks good!
Thanks for mentioning it! :)
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By Ryan Hayle - 7 Years Ago
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This is stupid! Why do we have to install a Studio version driver just to be able to run the latest version of CC 3.1 and iClone 7.6?
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By animagic - 7 Years Ago
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rjhayle (9/1/2019)
This is stupid! Why do we have to install a Studio version driver just to be able to run the latest version of CC 3.1 and iClone 7.6?
I wish people would just learn to be realistic.
1. The latest Nvidia driver messes things up, which is not RL's fault.
2. You can use a previous driver (or just not update), which could but does not have to be the Studio driver. I use the regular 431.60 and have no issues.
3. RL is working with Nvidia to resolve this, but it will take some time.
4. Using a previous driver is not the end of the world. If you are serious about using iClone or any 3D program, stability is more important than having the latest and evidently not so greatest.
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By Ryan Hayle - 7 Years Ago
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I have been using Nvidia drivers since the RIVA TNT came out in 1998 and I have never seen a driver prevent an application from starting before in this manor. I made the assumption that the standard driver had not been tested for the new release or that they were pushing for the studio driver now, so thank you for clearing this up.
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By digitallywired - 7 Years Ago
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Neither iClone nor CC work. Glad there is a reason for it, but it is a pain to have to attempt to roll back drivers. These drivers often contain important security patches, so need to be applied. It's beyond ridiculous that Reallusion products would just stop working, however. Thanks for the advice to install the "studio" drivers. While I ended up blue screening at the end of the install, my computer rebooted, and now both iClone and CC work again! Perhaps Reallusion should let people know that this is an issue and to run "Studio"--which seems to be the best option, anyway: "NVIDIA Studio Drivers provide artists, creators and 3D developers the best performance and reliability when working with creative applications. To achieve the highest level of reliability, Studio Drivers undergo extensive testing against multi-app creator workflows and multiple revisions of the top creative applications from Adobe to Autodesk and beyond."
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By TonyDPrime - 7 Years Ago
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actually with this whole thing, is there an error message that appears when the apps are loaded with the 436.02 and 436.15 drivers, or is it just a silent stop in the background? It is a fascinating question - why is a graphics driver preventing these apps from loading... Does it happen with 3dxchange too?
If the drivers are bringing optimization, then maybe this is a blessing in disguise if RL products have no choice but to likewise modernize internal processes in order to maintain relevance.
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By digitath - 7 Years Ago
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Same problem :angry:
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By Peter (RL) - 7 Years Ago
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digitath (9/9/2019)
Same problem :angry:
Just install the working drivers as explained in the thread below and Character Creator 3 should work fine.
https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues
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By digitath - 7 Years Ago
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Thanks Peter, I had already tried, but it doesn't work!:crying:
My video card is Geforce gtx 780...
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By pka4916 - 7 Years Ago
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It doesn't work for me either.
The weird thing for me, I can't download the upgrade. it tells me that I need to install it first.
But I have it installed, and updated to the Pipeline version. But it won't open for me anymore.
I did uninstall the latest Nvidia Drivers, rebooted, and installed 431.60-notebook-win10-64bit-international-whql
Same problem.
Also, unable to update 3.0x to the new one
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By Lamias - 7 Years Ago
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Same thing happened to me guys.
I reverted back to Nvidia driver 431.60 of course.
BUT: I also had to delete EVERY registry entry concerning Character creator. A software like CCleaner might do the trick, but I chose to do it manually.
I typed "regedit" in the windows run command, and inside the registry I searched for everything that contained the word "Reallusion" and "Character Creator", and I deleted those, except the entries concerning the installers.exe files. Then I rebooted and was able to install CC without it crashing.
Hope this helps
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By Peter (RL) - 7 Years Ago
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digitath (9/9/2019)
Thanks Peter, I had already tried, but it doesn't work!:crying:
My video card is Geforce gtx 780...
If you have installed the correct 431.86 (Studio driver) or the 431.60 (Game driver) and you still can't open iClone or Character Creator, then please contact Technical Support using the link below and supply your dxdiag.txt so they can check to see what the problem is. Thanks.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By Peter (RL) - 7 Years Ago
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pka4916 (9/10/2019)
It doesn't work for me either.
The weird thing for me, I can't download the upgrade. it tells me that I need to install it first.
But I have it installed, and updated to the Pipeline version. But it won't open for me anymore.
I did uninstall the latest Nvidia Drivers, rebooted, and installed 431.60-notebook-win10-64bit-international-whql
Same problem.
Also, unable to update 3.0x to the new one
You may have a registry issue causing the incorrect version number to be detected by the Hub.
Try uninstalling Character Creator 3 and the Pipeline Extensions and then install the latest version. This should resolve the issue. All your content will remain so you won't have to install that again.
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By pka4916 - 7 Years Ago
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I couldn't re-install the version.
It seems that the download or file was corrupted.
Re-downloaded everything and then it was working.
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By bloodzseekerz - 7 Years Ago
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I uninstalled and then installed again from the hub, but didnt solve the issue I cant launch cc3
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By digitath - 7 Years Ago
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Hi, I did uninstall the latest Nvidia Drivers, rebooted, and installed version 431.60. Reinstalled Iclone and CC and now all vork!! Thanks! :):):):):)
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By feelingood - 7 Years Ago
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Same Problem. CC3 Pipeline crashes after updating to 311 version. Roll back NDIVIA driver or disabling it doesn't make any difference. Previous versions worked without any problem.
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By Peter (RL) - 7 Years Ago
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feelingood (9/19/2019)
Same Problem. CC3 Pipeline crashes after updating to 311 version. Roll back NDIVIA driver or disabling it doesn't make any difference. Previous versions worked without any problem.
Which driver do you have installed? Character Creator 3.11 should work fine with the 431.60 Game Ready drivers or the 431.86 Studio drivers.
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By Mikie123 - 7 Years Ago
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I put the old one back. Did not help. Before you put CC3 upgrades out you should check it on Nvidia graphics card. Just stopped payment on my MC. Very disappointed. Ver 3.04 worked great with my graphics card for 5 months. I don't want to put another driver on my computer. If you figure out the problem put it on the forum.
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