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By Grimhilda - 6 Years Ago
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 Hi folks, I'm hoping to get help with a CC£ problem.
I went through the steps of upgrading my CC3 Pipeline to the latest version a couple of days ago. I didn't use the Hub. I just downloaded and ran the installation program. I was very busy at the time and can't, for the life of me, remember whether I checked it was all working.
Anyway, today it crashes on startup (see image). I tried opening the Hub, which isn't something I've been using, and it tells me there is a major update. I tried a few times to run the update but the hub just closes itself down immediately after the download progress bar fills up.
I've now un-installed the Hub and am not sure what to do next.
QUESTIONS:
(1) If I un-install CC3 and re-install, how do I keep my number of possible downloads from being reduced?
(2) The Hub just installed itself at some point. Do I need to re-install it?
(3) I have the Skins and Morphs package. Will I be able to re-download it?
Any help would be much appreciated.
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By duchess110 - 6 Years Ago
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Hi Grimhilda
There are 2 updates. The main CC3 for iClone and also the Extensions pipeline.
Did you do both if not that is probably why you are getting the error.
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By Grimhilda - 6 Years Ago
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Hi Duchess, thanks so much. That was bound to be the answer to the CC3 problem.
Alas, I went searching for my own answer, rather than just wait and I found how to de-activate my install - which I've just done!
There's nothing for it now except uninstall CC3 and re-install over again! At least I haven't lost a maximum download 'marker'.
As for the Hub problem, I'm less worried since I've un-installed it and it doesn't seem to be a vital component.
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By Grimhilda - 6 Years Ago
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All sorted and working correctly as far as I can tell.
Thanks to all.
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