Content Uploader iAvatar error

Content Uploader iAvatar error

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By KGainer - 6 Years Ago

Hello, I am trying to upload an iAvatar to my store and I keep getting an error saying that the upload failed. I'm not sure what I'm doing wrong. It's a character I created using the morph sliders in CC 3. The file size is 106 meg. Is that the issue? Do I need to reduce the poly count? Not sure where to go from here. I have been able to upload icloth with no problems. I'm wonder if my selections are not correct. I have attached the error message. Any help is MUCH appreciated. Thanks

https://forum.reallusion.com/uploads/images/fa45bfa4-eb7e-41b6-8bc6-fdef.png

By KGainer - 6 Years Ago

Now I'm getting the same error when I try to upload just an iCloth item. Please HELP!!

By Sckript - 6 Years Ago

I have the same problem now me too Sad

By Peter (RL) - 6 Years Ago

Thank you for notifying us of this issue. We are investigating to find the cause of the problem.

Once I know more I will update again.

By mr_vidius - 6 Years Ago

Hey Peter while we are at it. the content downloader is having an issue too. locks up before completing installation

vidius

By Peter (RL) - 6 Years Ago

mr_vidius (12/31/2018)

Hey Peter while we are at it. the content downloader is having an issue too. locks up before completing installation

vidius

The Content Downloader appears to be fine in my testing. Do make sure you have the latest version installed which can be found HERE.

If you do still have problems with the latest version, please remember to contact Technical Support who will be able to help you with this.

By Mel H - 6 Years Ago

I,am also having the same Problem

By KGainer - 6 Years Ago

It's the "Content Uploader" that is a problem. Not the "Content Downloader". Here is another error I'm getting as well. Should I be contacting Technical support? Thanks Peter

https://forum.reallusion.com/uploads/images/1419212e-9d82-4656-9e0b-fc4c.png

By 4u2ges - 5 Years Ago

KGainer (12/30/2018)

Hello, I am trying to upload an iAvatar to my store and I keep getting an error saying that the upload failed....

I cannot upload an avatar with this error since Saturday as well. It is over 100 MB. But I have uploaded similar avatars in the past without a problem.

By Slayerazazel - 5 Years Ago

I'm glad it's not just me. I haven't been able to upload anything for the past few days.

By Dirtrock - 5 Years Ago

I've been having the same issue and have found a workaround that fixed it for me.
The problem was related to the time it was taking to upload the model so the server connection was timing out.
My model was taking around 20 minuets in total.
If you pause the upload a few times and resume (especially near the end of the upload at around 98%) the upload works.

Hope this helps Smile

https://marketplace.reallusion.com/store/Dirtrock

By Peter (RL) - 5 Years Ago

4u2ges (1/1/2019)

I cannot upload an avatar with this error since Saturday as well. It is over 100 MB. But I have uploaded similar avatars in the past without a problem.

Sorry to hear about these continued uploader problems. We will take another look at the problem and see if we can get it finally fixed. In the meantime do try Dirtrocks suggestions to see if it can help you too.