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By Peter (RL) - 6 Years Ago
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Added:
New HDRP map will now be exported when using the Unity FBX export preset. Enhanced: Enhanced performance for IBL blur, in turn, increasing the frame rate for the default project. Delete Hidden Mesh can now be applied to meshes with merged materials. Objects without UV information are supported, but does not support InstaLOD. Added skin weight template for knee-high boots. Fixed: Importing a G8F character without eyelashes into CC, will dislocate its eye bones. Inability to apply hair to CC3 characters. Feedback Tracker Probability of sampling mistakes with the Transformer texture baker. Application crash from lack of skin data for clothing assets brought in by Transformer. Application title bar does not update after performing Save Project as to a different project file name. Feedback Tracker Performing undo (Ctrl+Z) in Conform > Edit Range removes selection and turns on vertex mode. Feedback Tracker Daz G2F/G2M imported with Transformer lack the "Eye Reflection" material. Feedback Tracker Some of the lower lip vertices aren't in the right places for the neutral base in the default project. This can cause problems and inaccuracies with morph shapes derived from this mesh. Dislocation of the teeth and tongue upon application of the CC3 Base Male Head / Body or Female Head / Body morph slider.
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By wires - 6 Years Ago
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Why doesn't the HUB save the patch files in the RL Download folder for the user?
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By hj - 6 Years Ago
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Both are included in the Reallusion Hub under the Updates tab.
no, not in my HUB
nothing more
How can i get the updater for CC3.02 to CC3.03
best
Hans Jörgen
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By Postfrosch - 6 Years Ago
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and not in my HUB
The same as with hj
Greets Postfrosch
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By Peter (RL) - 6 Years Ago
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@HJ, @Postfrosch
If the Character Creator 3.03 Base update isn't listed, please try going to Help > Check For Update in CC3, or alternatively click the Download link for CC3 on your Member Account > Registration page.
You should be able to update that way.
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By hj - 6 Years Ago
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Hi Peter
In that way i do not get the update, i only get he new full-version.
Therefore i have to uninstall CC 302 with all Components .
I whant to get the Update may you can publish a link to the updat-software
best
Hans Jörgen
PS
I got your link, thank you
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By jarretttowe - 6 Years Ago
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I still had to download the resource pack when I updated...it worked fine, but that is a 2gb download!
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By wires - 6 Years Ago
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It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.
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By Peter (RL) - 6 Years Ago
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wires (12/7/2018)
It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.
Hi Gerry
You should still be able to go to Help > Check For Update to find the downloadable updates. These can then be stored on your computer if you wish.
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By wires - 6 Years Ago
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Peter (RL) (12/7/2018)
wires (12/7/2018)
It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.Hi Gerry You should still be able to go to Help > Check For Update to find the downloadable updates. These can then be stored on your computer if you wish.
This does not work for plugins, there is no Help>Check for Update available.
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By animagic - 6 Years Ago
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It would be so much easier just to go back to the system we had before the fancy website update: With each product list the full download and the latest patch. Some users are sophisticated enough to update that way.
Also, for those in areas that don't have super-fast internet, downloading once is really much more convenient if you have multiple installations to update. I recently moved from an urban to a rural area and there is is a big difference in speed.
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By justaviking - 6 Years Ago
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Why can't we have both?
Although I have had good luck with the Hub lately, I do miss being able to download and keep a local copy of the files - both full installs and patches.
It's not like I'm going to pirate them. I need an internet connection and a valid license to make them functional.
As Job said, for installing on two machines (as is legally permitted per the license agreement), it's nice to only download once. And if you ever need to roll back and/or reinstall something, then you already have the files at your fingertips.
Please provide access to downloadable copies of the software, both current and past.
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By Postfrosch - 6 Years Ago
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I too would be in favor of being able to download the patches again as was possible in the past.
I did not understand today why RL deviated from this reasonable future.
The RL Hub may be great for some users, but the old system was a lot better. The HUB crashes occasionally or shows no updates or just halfway on (as in the last patch of CC 3). Also, the resource package had to be reinstalled was not displayed by the hub (but was not made known by RL)
Greets from Germany
Postfrosch
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By modernstoryteller - 6 Years Ago
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Hi Peter
According to your post, the new version of CC should mean: "Delete Hidden Mesh can now be applied to meshes with merged materials."
However, I have the latest version and when I go to export a character, I check the "Delete hidden mesh" box, but as soon as I click the "Merge Materials" box, it automatically greys out and unchecks "Delete hidden mesh".
So unless I've misunderstood, these features are still not compatible.
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By VirtualMedia - 6 Years Ago
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While this topic is still active could RL please fix the content activation system as well. Activating the same content 100's of times is not a proper way to treat customers.
Simple fix suggestion - Activate after install - lock to application serial number and or machine - happy customer - done!
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By Peter (RL) - 6 Years Ago
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wires (12/7/2018)
Peter (RL) (12/7/2018)
wires (12/7/2018)
It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.Hi Gerry You should still be able to go to Help > Check For Update to find the downloadable updates. These can then be stored on your computer if you wish. This does not work for plugins, there is no Help>Check for Update available.
As you rightly say you can't download plug-in updates this way but software updates can be downloaded using Help > Check For Update.
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By Peter (RL) - 6 Years Ago
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Thank you all for the feedback regarding downloads. I have passed this on for review and further discussion.
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By Peter (RL) - 6 Years Ago
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modernstoryteller (12/9/2018)
Hi Peter
According to your post, the new version of CC should mean: "Delete Hidden Mesh can now be applied to meshes with merged materials."
However, I have the latest version and when I go to export a character, I check the "Delete hidden mesh" box, but as soon as I click the "Merge Materials" box, it automatically greys out and unchecks "Delete hidden mesh".
So unless I've misunderstood, these features are still not compatible.
Hi...
"Delete Hidden Mesh" should be working fine with merged materials after the 3.03 update. I just tested and was able to export with "Delete Hidden mesh" checked.
Are you certain you updated both the CC3 Base and CC3 Pipeline Extensions to 3.03? If you only did the base update then that will be the problem.
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By Peter (RL) - 6 Years Ago
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VirtualMedia (12/10/2018)
While this topic is still active could RL please fix the content activation system as well. Activating the same content 100's of times is not a proper way to treat customers.
Simple fix suggestion - Activate after install - lock to application serial number and or machine - happy customer - done!
Can you explain more about this because you certainly shouldn't need to constantly activate your content. You should only need to do it once and that's it.
Is it just one particular content pack or does this happen with all packs?
Also have you been in contact with Technical Support (or used the Feedback Tracker) about this because I'm not aware of this being a common problem or one that needs a general fix.
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By Peter (RL) - 6 Years Ago
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hj (12/6/2018)
Both are included in the Reallusion Hub under the Updates tab.
no, not in my HUB
nothing more How can i get the updater for CC3.02 to CC3.03 best Hans Jörgen
UPDATE: This issue should now be fixed for German account holders who have CC3 Pipeline. We do apologise for the inconvenience caused.
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By modernstoryteller - 6 Years Ago
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Thanks Peter. I got the Pipeline Extension Update and it works fine now!
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By rideroda - 6 Years Ago
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Hello,
i have this issue with CC3 :
Can you help me please?
Thanks
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By wires - 6 Years Ago
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wires (12/7/2018)
Peter (RL) (12/7/2018)
wires (12/7/2018)
It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.Hi Gerry You should still be able to go to Help > Check For Update to find the downloadable updates. These can then be stored on your computer if you wish. This does not work for plugins, there is no Help>Check for Update available.
Still waiting for a solution, other than the crappy Hub, for this issue. 
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By animagic - 6 Years Ago
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rideroda (12/11/2018)
Hello, i have this issue with CC3 : Can you help me please? Thanks
I've never seen that one...
In order, you can try:
1. Reboot your system and launch CC again.
2. Check if your graphics drivers are up-to-date. If they needed updating, repeat step 1.
3. If none if this helps, it is time to contact RL Support: https://www.reallusion.com/CustomerSupport/UserEx/QForm.html.
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By Peter (RL) - 6 Years Ago
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wires (12/16/2018)
wires (12/7/2018)
Peter (RL) (12/7/2018)
wires (12/7/2018)
It would be very helpful if users had access to the patch downloads - even those used by this crappy Hub - for storing on their systems. RL are becoming experts at making life as difficult for users wishing to keep their paid for software up to date. Even their brainless "full" installer can't work if a previous version is present, forcing the user to constantly uninstall and reinstall when they are denied access to a patch version.Hi Gerry You should still be able to go to Help > Check For Update to find the downloadable updates. These can then be stored on your computer if you wish. This does not work for plugins, there is no Help>Check for Update available. Still waiting for a solution, other than the crappy Hub, for this issue.
Hi Gerry
I understand that you are not a fan of the Hub but with an increasing number of plug-ins being introduced, we believe the Reallusion Hub is the best way to ensure your programs and plug-ins get installed in the correct order and are kept up to date.
As I mentioned previously, you can still download full versions of our software from your Member Account > Registration page, and download software updates by going to Help > Check For Update once a new update has been released. However there are no plans at this time to go back to the old way of making all updates available to download from Member Accounts.
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By wires - 6 Years Ago
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Full versions of the software are so badly coded that they require an uninstall before they can be installed on a system, and at the moment it does not appear that the Hub saves a copy of any plugin patch on the user PC.
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By animagic - 6 Years Ago
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wires (12/17/2018)
Full versions of the software are so badly coded that they require an uninstall before they can be installed on a system, and at the moment it does not appear that the Hub saves a copy of any plugin patch on the user PC.
Some Hub downloads are stored in C:\Users\<username>\AppData\Local\Reallusion\RLDownloads, but not all of them. For example, I don't see the CC 3 Extension.
If at least the downloads could be stored there that are not available otherwise, it would allow those with limited internet speed (like myself) to install on other systems.
I have two iClone 7 licenses (for four installs), so it would be really helpful not to have to download 4 times. I know the Hub must download the stuff somewhere, and it would be helpful to know where.
I'm neutral on the Hub. I just want RL to take care of customers that don't have a super-fast internet.
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By rideroda - 6 Years Ago
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animagic (12/16/2018)
I've never seen that one... In order, you can try: 1. Reboot your system and launch CC again. 2. Check if your graphics drivers are up-to-date. If they needed updating, repeat step 1. 3. If none if this helps, it is time to contact RL Support: https://www.reallusion.com/CustomerSupport/UserEx/QForm.html.
Thanks for your answer
1) Done
2) my graphichs card has the latest drivers
3) to do 
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By Peter (RL) - 6 Years Ago
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animagic (12/17/2018)
wires (12/17/2018)
Full versions of the software are so badly coded that they require an uninstall before they can be installed on a system, and at the moment it does not appear that the Hub saves a copy of any plugin patch on the user PC. Some Hub downloads are stored in C:\Users\<username>\AppData\Local\Reallusion\RLDownloads, but not all of them. For example, I don't see the CC 3 Extension. If at least the downloads could be stored there that are not available otherwise, it would allow those with limited internet speed (like myself) to install on other systems. I have two iClone 7 licenses (for four installs), so it would be really helpful not to have to download 4 times. I know the Hub must download the stuff somewhere, and it would be helpful to know where. I'm neutral on the Hub. I just want RL to take care of customers that don't have a super-fast internet.
Thanks for the continued feedback on this issue.
After discussion we do plan to make it possible to save downloads from the Hub and keep them stored locally on your computer. So with the next Hub update in January, you will have an option in Settings to either "Clean Up" downloads as they are installed, or keep them on your computer in a central folder. This will save having to download them again if you later need to reinstall. 
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By justaviking - 6 Years Ago
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Peter (RL) (12/19/2018)
After discussion we do plan to make it possible to save downloads from the Hub and keep them stored locally on your computer. So with the next Hub update in January, you will have an option in Settings to either "Clean Up" downloads as they are installed, or keep them on your computer in a central folder. This will save having to download them again if you later need to reinstall.
Yay!
Even though I've had good luck with the Hub lately, I still say, "Yay!!!"
Thank you.
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