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By StrangeMotions90 - 7 Years Ago
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Having quite a few problems with my reallusion products. Firstly I'm not able to use my reallusion hub, it won't update my iClone 7, 3DXchange 7 or Curve Editor also I'm unable to download and install the Character Creator 3 Resource Packs as it keeps staying that I've disconnected from the internet when I haven't, my internet connection is perfectly fine. Another thing that I'm having issues with is exporting my Daz characters to CC3 as it exports the characters without the skin texture materials. Has anyone else had these issues and is there currently a solution for any of these problems? Would really appreciate the help.
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By larrygj - 7 Years Ago
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Same problem here with the Hub. But at least you did get CC3 installed. I keep getting an error message that CC3 “cannot be found.” Weird.
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By Delerna - 7 Years Ago
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I installed updated my iClone 7 to iClone7.3 this morning and now when I open it it gets halfway through starting up and crashes.
Saying this now because I uninstalled iClone and opened hub to see if I could re-load it that way.
Iclone 7.3 was deleted from my computer but hub still said I had iclone7.3 and the open button.
So I pressed open and hub said I didn't have the latest version do I want to update it (even though Hubs upadates said I had nothing that needs updating)
Anyway, I said yes update it and Hub then told me also that my internet wasn't available. I'm guessing its because iClone wasn't on my computer so Hub couldn't connect to the internet. Does Hub need to access internet through reallusions software and if the software has problems then Hub won't work?
Anyway, I had to come to work so couldn't get iClone working again. I actually went to my account and reinstalled iClone7.2 and ran it. And it worked. I then closed it and went to Hub to update iClone7.2 to 7.3 but Hub said my iClone version was 7.3 and no updates were showing up. So I then re-ran the 7.3 update that I had downloaded again. Then I ran iclone again and it got about halfway to starting up and crashed again.
Oh boy I hop I can get it working again over the weekend ??????????????
CC3 is working for me but I haven't tried downloading its resource packs yet
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By animagic - 7 Years Ago
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Peter (RL) said that there were issues with the Hub, but that doesn't help you now.
I did it the old-fashioned way (Check for Updates in iClone), which gave me a link to the patch. I downloaded and installed the .exe successfully and also the updated resource pack.
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By Delerna - 7 Years Ago
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Yes I did it the old fashioned way at first. One thought I had was maybe because I didn't do the update through hub was why it didn't work. Your success shows that is not the case though
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By Spiny Norman - 7 Years Ago
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I have no base CC3 in my downloads, so basically nothing works! Really impressed!..
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By Kelleytoons - 7 Years Ago
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By Brick Loko - 7 Years Ago
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Hi Peter,
pls could you reconfirm what FBX export option should be used at DAZ (FBX 2012 or FBX2011).
I'm asking, since on the tutorial video about importing Daz Characters (https://www.youtube.com/watch?v=uuhCCgJQHYk&t=515s) posted today at RL Youtube channel, the option used was FBX2011.
And you informed FBX2012 on the above post
Bellow is a print screen from the video
Thanks a lot for all you support.
Do also ensure you are using FBX 2012 Binary in the Output Options.
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By swordflasher - 7 Years Ago
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I eventually found CC3 pipeline amongst a list of downloads on my account.
But when CC3 starts up I first get a box saying, 'unsaved project data found' and the chance to replace a character creator restore file that exists in my documents [haven't tried that as it already exists]. Then when the program starts a message says 'get new serial number error no internet' and it closes itself. I've registered it. I have internet.
I tried looking for updates on the hub but all my products are up to date.
What now?
*edit* I tried replacing the restore file as the box suggests. Now CC3 opens for a few seconds but looks weird, and disappears without an error message.
Should I try uninstalling and reinstalling CC3?
*edit* and now it has randomly started working! As you were. [ ;
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By Peter (RL) - 7 Years Ago
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Brick Loko (9/28/2018)
Hi Peter, pls could you reconfirm what FBX export option should be used at DAZ (FBX 2012 or FBX2011). I'm asking, since on the tutorial video about importing Daz Characters ( https://www.youtube.com/watch?v=uuhCCgJQHYk&t=515s) posted today at RL Youtube channel, the option used was FBX2011. And you informed FBX2012 on the above post Bellow is a print screen from the video
Thanks a lot for all you support.Do also ensure you are using FBX 2012 Binary in the Output Options.
The screenshot below is taken from the manual. As you can see FBX2012 Binary is the one you should use. It doesn't mean 2011 won't work but we strongly recommend FBX 2012 Binary.
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By StrangeMotions90 - 7 Years Ago
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Yes I have embed textures checked and I have also followed the tutorial shown on the RL YouTube channel, I have tried it with both FBX 2012 Binary and 2011 and still end up with the same results.
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By Galfridus - 7 Years Ago
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After you import your avatar to CC3 via "Transformer" you get an Asset Import Status report screen.
Make sure the Bake Body Texture option in the top left hand corner is checked before you press OK to proceed.
If you don`t, you get the CC texture on your avatar by default.
Geoff.
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By StrangeMotions90 - 7 Years Ago
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Thank you so much Geoff, I'm now able to do what I set out to do.
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By Edward (RL) - 7 Years Ago
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CC3 shows on new Reallusion Hub only. Not sure whether your Reallusion Hub old or new. You can download the latest Reallusion Hub from here:
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By Alien Maniac - 7 Years Ago
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I checked the HUB this am. found 2 updates. IC7 and 3dx7P. I downloaded both and installed....checked them both, all working fine. Then on the forums I found that CC3 was out. I loaded the HUB and it said: A Major update to the Hub is Available. I downloaded and installed it (no mention of CC3). I installed the update for HUB and closed it. I reloaded it and wala the CC3 was there.
Then, I downloaded it via HUB and tried to install it to drive F:/ but it will not work. I went to RL site and found a page for it and tried that download, No won't work at all. I went back to HUB and tried to download it again and now it will not install on any drive but C:/ Reallusion..... whew what a nightmare. LOL and by the way I spent 2 hours each time to redownload the CC3 from RL on the Hub....wo not good. I believe that there are many people downloading now and it slows down their already super slow server.
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By StrangeMotions90 - 7 Years Ago
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I was eventually able to update iC7, 3DX7 and Curve editor as well as download the resource packs but I'm still having the same issue with exporting a character with its skin texture materials. The whole reason for me buying CC3 was for the export feature and I can't get it to work at all, it's seriously frying my brain. I'm following all the tutorials RL has uploaded exactly as they show but I never end up with the right results, I know this is the release version but CC3 is really glitchy, it's soo bad. With how many problems I've come across personally as well as other creators I know, it doesn't look like anyone having a good time with this.
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By Peter (RL) - 7 Years Ago
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StrangeMotions90 (9/28/2018)
Having quite a few problems with my reallusion products. Firstly I'm not able to use my reallusion hub, it won't update my iClone 7, 3DXchange 7 or Curve Editor also I'm unable to download and install the Character Creator 3 Resource Packs as it keeps staying that I've disconnected from the internet when I haven't, my internet connection is perfectly fine.
Unfortunately our servers became overloaded for several hours after the release of CC3 which caused the Reallusion Hub issues and the activation issues. This should all be resolved now.
We do apologise for the inconvenience this issue caused.
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By StrangeMotions90 - 7 Years Ago
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Do you happen to know what the problem is with my exporting Daz characters? I'm still unable to export any of my characters with their skin textures, also when I try to pose them they end up looking disfigured.
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By Peter (RL) - 7 Years Ago
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StrangeMotions90 (9/28/2018)
I was eventually able to update iC7, 3DX7 and Curve editor as well as download the resource packs but I'm still having the same issue with exporting a character with its skin texture materials. The whole reason for me buying CC3 was for the export feature and I can't get it to work at all, it's seriously frying my brain. I'm following all the tutorials RL has uploaded exactly as they show but I never end up with the right results, I know this is the release version but CC3 is really glitchy, it's soo bad. With how many problems I've come across personally as well as other creators I know, it doesn't look like anyone having a good time with this.
Do you have "Embed Textures" checked on the Daz Studio export page. This should ensure that the Diffuse textures are correctly assigned when you use Transformer.
Do also ensure you are using FBX 2012 Binary in the Output Options.
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