Props_3DFX_MotionMontage_V1  And

Props_3DFX_VirtualStudio_V1

I bought these 2 packs early this morning. Neither would install. Then later RL added a discount price for buying both packs together. I have reported both concerns to "support" but got the usual deal with in 2-3 business days auto response.

So at present I have paid full price for two new packs which won't install. I know from previous similar experiences these content issues do eventually get "fixed" but it still means that shopping at the RL store is not the happy or reliable experience customers have the right to expect.:crying:

Geoff.

I'm afraid there seems to be a problem with the database registering the new content packs to your accounts. This unfortunately appears to be causing the errors being reported.

Contacting support will be the quickest way to get your individual cases dealt with promptly. I will also report the issue as urgent myself and hopefully it will be resolved very soon.

I can only offer my sincere apologies for this major inconvenience.

If you would like to report problems with content packs, please use the Support Form below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

Geoff.

I filled in the form at http://www.reallusion.com/CustomerSupport/User/QForm.aspx

But still no result / reply. I was dying to try this out, it looks great but looks like another spanner in the works.

Helppppppppppppppp Please :crying:

Sorry to hear of your problems installing the new packs. Have you tried installing the pack again? Support may have manually updated the database and the pack may now work ok.

If your pack still won't install, please let me know and I'll look into it for you with Support.

Just tried again after reading your post, and it installed. BRILLIANT :D

I think the problem was, I got 3DFX on some credit I was due, and it wasn't automatically entered into the database, so Just had to send of a copy of my purchase order.

Thanks again Peter, now back to playtime :)

The pack be will automatically be registered to your account.

Are you receiving the same error message as in the original post? In your other threads you have reported receiving an "Error-7" message. This is not the same as the problem being reported in this thread so can you clarify the error message you are receiving. Thanks.