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By similarly - 9 Years Ago
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Dear Reallusion:
When I logged in today I saw that there was a slight change in the organization of the registration, order history and account page.
I really like the new format. It's easier to read and easier to navigate. I especially like the larger print (I'm old).
You folks are awesome!
Thank you.
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By lkelemen - 9 Years Ago
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I am logged in to reallusion. when I go to reallusion.com and click to "My Account" link it goes to an empty page: https://reallusion.com/member/#/
It used to go to my bought products page. I use the latest chrome browser.
Edit: It works on edge browser and it goes to my order hystory page.
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By Peter (RL) - 9 Years Ago
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Thank you for the feedback. The "My Account" link on the front page should point to the link below.
https://www.reallusion.com/member/premium.aspx
Is anyone else having problems accessing their member account using this link?
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By Snarp Farkle - 9 Years Ago
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I'm able to access it fine using CyberFox which is a version of FireFox.
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By jlittle - 9 Years Ago
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Yes, I can't access my account from the RL main page by clicking "My Account" using FireFox.
The link address is https://reallusion.com/member/#/ which doesn't work but if you put the www. in it does (https://www.reallusion.com/member/#/).
It does work for me in IE and uses the correct link address.
So, it looks like there is a whole new set of web pages for accounts now.
The only problem I see is that for the item being downloaded there is no release date/version info so you don't know what version I am downloading.
Also, what happened to the patch update download?
Jeff
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By animagic - 9 Years Ago
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Peter (RL) (1/16/2017)
Thank you for the feedback. The "My Account" link on the front page should point to the link below. https://www.reallusion.com/member/premium.aspxIs anyone else having problems accessing their member account using this link?
Peter, I can access my account OK, but the problem I'm having is that for my RL software only the latest full release can be downloaded and not the latest patch.
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By tom weston - 9 Years Ago
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"The link address is https://reallusion.com/member/#/ which doesn't work but if you put the www. in it does (https://www.reallusion.com/member/#/)."
Same for me in Firefox - works okay in Microsoft Edge.
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By animagic - 9 Years Ago
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animagic (1/17/2017)
Peter (RL) (1/16/2017)
Thank you for the feedback. The "My Account" link on the front page should point to the link below. https://www.reallusion.com/member/premium.aspxIs anyone else having problems accessing their member account using this link? Peter, I can access my account OK, but the problem I'm having is that for my RL software only the latest full release can be downloaded and not the latest patch.
I'm going to bump this because the absence of access to patches is really affecting some users.
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By wires - 9 Years Ago
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The patches don't show in the version 6 product lists, but they are available for download for version 4 & 5 products. :unsure::alien:
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By Peter (RL) - 9 Years Ago
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animagic (1/18/2017)
animagic (1/17/2017)
Peter (RL) (1/16/2017)
Thank you for the feedback. The "My Account" link on the front page should point to the link below. https://www.reallusion.com/member/premium.aspxIs anyone else having problems accessing their member account using this link? Peter, I can access my account OK, but the problem I'm having is that for my RL software only the latest full release can be downloaded and not the latest patch. I'm going to bump this because the absence of access to patches is really affecting some users.
Hi Animagic,
I have checked this issue and sadly the patches will no longer be in Member Accounts. This is an intentional change (why I don't know) but there is an FAQ link under "Patch/Bonus" that explains how to update your software. For reference the FAQ page is below.
http://kb.reallusion.com/General/50020/There-are-three-methods-to-updating-Reallusion-software-to-the-latest-version
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By Peter (RL) - 9 Years Ago
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Thank you all for the feedback about the link issues in Chrome/Firefox. We will try and get this fixed asap.
I will also pass on the other feedback about missing features. Hopefully we can get some improvements to the new pages soon.
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By Peter (RL) - 9 Years Ago
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UPDATE:
The link issues in Chrome and Firefox should now be fixed. Please do let us know if you continue to have any problems.
We will also be updating the member page soon to show version numbers of downloads.
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By lkelemen - 9 Years Ago
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thanks
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