Iclone 6 not opening.


https://forum.reallusion.com/Topic288332.aspx
Print Topic | Close Window

By gramon55 - 8 Years Ago
I have a Samsung computer with Intel i5 core, windows 10 x64, 8 gigs ram, Legacy BIOS, Latest DirectX 11, and iclone 6 simply does not open. It tells me to change the proram settings to DirectX 9. I haven't been able to do it. I have Directx 11. What can I do? The demo worked perfectly, but the full installation is not working.
By Zeronimo - 8 Years Ago

-- if you don't have directx9 on your computer : download and install it from microsoft

to use directx9 with iClone :

-- go to windows menu --> iClone6 --> iClone graphic mode selection (select DirectX9)

I hope this will help you

By gramon55 - 8 Years Ago
I can not understand why I should switch to an older DirectX. The program claims to work with DirectX 11. The demo worked with DirectX11. If I switch to DirectX9, some of my newer programs may not work. Why does iClone 6 not work with DirectX 11?  Iclone 5 did. The demo did.
By animagic - 8 Years Ago
The switch would only be for iClone.

What is your card?
By gramon55 - 8 Years Ago
I am not sure specifically, but it is a 2 gig intel graphics card. It came with the computer. It works with extremely demanding programs, such as Magix Video Pro. Could the problem be Windows 10?
By animagic - 8 Years Ago
I'm surprised you could run the demo, because iClone requires an AMD or NVIDIA GPU, according to the requirements: http://www.reallusion.com/iclone/iclone_requirements.aspx.

It may be that you need to enable the NVDIA or AMD GPU (if present) as explained here: https://forum.reallusion.com/Topic212526-386-1.aspx .

EDIT: How to run iClone under DX 9:

https://forum.reallusion.com/uploads/images/01a34c40-867c-4d31-8b42-ffa1.png

Select: iClone Graphics Mode Selection:

https://forum.reallusion.com/uploads/images/48f944a5-d34d-4019-8063-a40b.png

Check DirectX 9, and click OK.
By gramon55 - 8 Years Ago
Thanks, it worked. The program is much slower than with my other computer, using DirectX 11 with AMD graphics and processor. But this is what I have in my office. It doesn't seem I can install Character Creator. Is there a way to install it with an Intel card? 
By animagic - 8 Years Ago
You should be able to install CC and run it, because a DirectX 9 option was added. But CC may be more demanding. Mind you, I'm just another user, so if it doesn't work you may have to resort to Technical Support.
By gramon55 - 8 Years Ago
Thanks.
By Peter (RL) - 8 Years Ago
gramon55 (6/20/2016)
Thanks, it worked. The program is much slower than with my other computer, using DirectX 11 with AMD graphics and processor. But this is what I have in my office. It doesn't seem I can install Character Creator. Is there a way to install it with an Intel card? 


What is the problem when you try and install Character Creator? Do you receive an error message? If so please post a screenshot of the message. Thanks.