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By Peter (RL) - 9 Years Ago
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Feedback Tracker Beta
No application is 100% free of issues or bugs, as there is always room to improve. So we have created a place where we can all work together to make your products better by making your suggestions visible to all, having them well-categorized, easy to track and easy to implement.
For this we have decided to allow all users to actively participate in our product improvement and development cycles with help from our brand-new Feedback Tracker platform that will put you in the developer seat, allowing you to suggest, vote, prioritize and track all product issues, findings, and enhancements. Ensuring the most efficient and transparent collaboration with you -- our partners. To find the Feedback Tracker please click HERE. What can the Feedback Tracker do for you?
** Check reported bugs, saving your time on duplicated reporting.
** Report bugs and suggested feature enhancements.
** Voting priority for feature enhancements and bug fixes.
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By jlittle - 9 Years Ago
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It looks great Peter!
It will be nice to have everything in one place and I'm sure there will be a lot of great feedback and suggestions.
Jeff
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By justaviking - 9 Years Ago
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Looking forward to contributing... and watching them get addressed.
Meanwhile, got any new teasers for us?
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By will2power71 - 9 Years Ago
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I took the time to go back through some of my suggestions and I added them to the tracker. It'll be interesting to see what else people add or vote on.
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By JIX - 9 Years Ago
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Wow! Didn´t expect it that soon! Great news, RL!
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By RobertoColombo - 9 Years Ago
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Hi Peter,
great job!
I have one question, just to understand how to read the items: for each record, there is a field called "VERSION", another called "RELEASED" , then a text under "ACTUAL RESULT", and another text under "EXPECTED RESULT"..
Honestly, I have hard time to understand the bugs status... can you clarify the meaning of these fields ?
Finally, a suggestion: wouldn't be better to have two separate databases, one for the BUGS and one for the SUGGESTIONS ?
Cheers
Roberto
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By primaveranz - 9 Years Ago
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So is there no feedback tracker for this website? I still find it incredibly frustrating that I can't tell what software a post relates to by looking at the "Latest" link. E.g. I have no interest in CTA but keep inadvertently opening posts about it.
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By justaviking - 9 Years Ago
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RobertoColombo (4/7/2016)
I have one question, just to understand how to read the items: for each record, there is a field called "VERSION", another called "RELEASED" , then a text under "ACTUAL RESULT", and another text under "EXPECTED RESULT"..
Honestly, I have hard time to understand the bugs status... can you clarify the meaning of these fields ?
Finally, a suggestion: wouldn't be better to have two separate databases, one for the BUGS and one for the SUGGESTIONS ?
I agree an explanation of the terminology would be nice.
You can filter on BUGS vs. SUGGESTIONS under the CATEGORY heading. It behaved strangely and felt inconsistent. Sometimes you need to click on the words rather than the drop-down arrows, and then you need to click the "RIGHT ARROW" at the right side of the header to "go" (apply the filter). At first I was thinking it didn't work.
Nit-picking: The word "Duplicate" should be "Duplicated" to match the tense of the other terms.
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By Bellatrix - 9 Years Ago
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Nice clean interface and drop down filters...
Overall the Issues filters tags are pretty thorough
Good job RL! :)
Thanks for listening to your users and make your users feel listened to...
not only this will reduce forum white noise
it will prevent user posts from getting lost in overflowing tech tips/ wish list forum
(it will also reduce anti-wish-list nonsense and create friendlier forum atmosphere!)
Do add these necessities for typical issues- External hyperlink
- Internal hyperlink (for linking to related Issue #213)
- Image link for bug/ suggestion pics (no-auto-sizing to prevent loss of crucial alpha-numeric details)
- Bulleted list
Also...a minor thing
I understand CT areas need to be white and uninitimidating
but jumping from dark theme iC6 or RL forum to white glare web page (or 3DX6 for the matter) is frequent sudden shock to the eyes
So for iClone, 3DXchange = a light grey color for eye-saving glare reduction, if not too much work?
Thanks again for one of the most progressive things that has happened in this space!
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By Bellatrix - 9 Years Ago
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And (after this has gone final perhaps) don't forget to pin this to Technical Tips as well as Wish List forum
So new users (or vet users who don't visit forum often) know
- where to find out if something is an issue, and if so, resolved or pending
- if something they want has already been suggested
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By justaviking - 9 Years Ago
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I just entered my first two "Feedback" items.
Some feedback on the Feedback Tracker:
The dropdown lists should work when you click the dropdown ARROW too, not only on the words. For me, at least, it's natural to go click on the "down arrows" first.
Not bad, though. Glad to have the tool.
I like the "voting" feature.
It will be interesting to see once we start seeing more responses from Reallsion on bugs and enhancements.
FYI - My entries:
http://www.reallusion.com/FeedBackTracker/Issue/Multiple-viewports-to-aid-in-positioning-items-3-orthographic-1-free-form
http://www.reallusion.com/FeedBackTracker/Issue/Option-for-a-Floating-Gizmo-to-be-in-center-of-viewport
(Don't worry, I won't always post them here, this is a one-time event.)
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By justaviking - 9 Years Ago
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I got an interesting "Tracker" email from Reallusion last night:
Hi justaviking, Thank you very much for your suggestion. Unfortunately, the functionality you are requesting is not currently available. We will keep your suggestion in mind as we continue to improve our products. Please stay tuned for more updates to come.
Here are my responses to that email:
a) Which suggestion? I submitted three "issues/suggestions." The email gives me no clue as to which suggestion they are talking about. I opened all three, and all three still list the Status as "Active."
b) The functionality I am requesting is not currently available? Yeah, I know. That's why I am requesting it.
I'm going to Reply to the email, in hopes it finds its way to a human (not just an automated email system).
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By will2power71 - 9 Years Ago
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justaviking (4/15/2016)
I got an interesting "Tracker" email from Reallusion last night:
Hi justaviking, Thank you very much for your suggestion. Unfortunately, the functionality you are requesting is not currently available. We will keep your suggestion in mind as we continue to improve our products. Please stay tuned for more updates to come.
Here are my responses to that email:
a) Which suggestion? I submitted three "issues/suggestions." The email gives me no clue as to which suggestion they are talking about. I opened all three, and all three still list the Status as "Active."
b) The functionality I am requesting is not currently available? Yeah, I know. That's why I am requesting it.
I'm going to Reply to the email, in hopes it finds its way to a human (not just an automated email system).
I got that same email for the suggestions that I put in. I actually got a second response when I questioned which one they were referring to. I did get a reply
Michelle from Reallusion
Hi Will,
I've read all your seven suggestions more than once and sent them to our Marketand Developer team immediately.
We really appreciate your ideas about our products, they are so great!
As we know, good things take time to grow.
Please keep sending us your guest andband suggestions and thanks so much for your help.
Regards,
-- Michelle Feedback TrackerAdministrator Reallusion Inc. http://www.reallusion.com/FeedBackTracker/
My guess is-they're testing out the autoresponder function, but someone is actually looking at the stuff. I just hope that the development team takes the feedback seriously. I'll be watching very closely to make sure that the feedback doesn't just disappear off into space and the stuff we are suggesting gets pushed aside for extraneous stuff that isn't what the community is asking for. This is the key thing to watch in the upcoming months. I will seriously be watching to make sure that our feedback isn't being ignored.
It's pretty clear already what people are desperate for by the numbers in the feedback tracker. I'm encouraged by the prospect of a new renderer, but it doesn't help if the rest of the tools don't get the attention the user community is asking for.
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By justaviking - 9 Years Ago
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@Will,
That's pretty funny. I got the exact same response to the email I sent in reply to my notification (I asked "Which one are referring to?") There was one minor difference... your email says "eight" and mine says "three." That confirms my suspicion that is it indeed an automated response.
I sure hope they really are paying attention to the entries.
The voting idea is cool (and I've seen that in at least one other forum), but even that has to be taken with a grain of salt. It's good, though, that we have only a limited number of votes, so we have to consider what's actually important to us.
My dilemma is wondering how many things that I know I, or others, have already written about. Do I bother re-reporting "old requests" in the new system?
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