Content Download problems


https://forum.reallusion.com/Topic262992.aspx 		Print Topic | Close Window

By wires - 11 Years Ago
I purchased the "Party Fun" pack, and can't download it.

"Calculating File size..." takes exactly 7 minutes. :crying:

After a further 8.5 minutes with the "Downloading Content" staying at 0% I get a "Network Disconnected" message. :sick:

I have now tried this 4 times with the same results - even a PC new start doesn't help. Just to make sure that the problem isn't at my end I downloaded the last available full installer version of my NLE - 2.1 GB file downloaded in 11.5 minutes!!!!

Please replace the batteries in the server, or pay the utilities bill. :pinch::crazy::(:Whistling:
By wires - 11 Years Ago
5 hours later and no change.:crying::pinch::Whistling:
By Peter (RL) - 11 Years Ago
Hi Gerry,

Just tried this pack and no problems for me. Downloaded correctly.

The most common cause of issues like this is when you are using a proxy connection or your security software is blocking access to our servers

1) Please try the following steps:

a) Go to "Start" > "Control Panel" > "Network and Internet" > "Internet Options" > "Connections" tab.

b) Now click on the "LAN Settings" button to see if you are using a Proxy Server. Please uncheck this option if it is currently selected and try again to download your content.

 
2) Please temporarily disable any security program - such as software firewall, hardware (router) firewall, antivirus, phishing filter (Internet Explorer), ad-blockers from toolbars - that may interfere with the downloading process. Once complete, please turn back on.

I hope the above can help you.
By wires - 11 Years Ago
I do not have a Proxy, and suggesting that I disable my PC security while connected to the Internet !!!!!!!! :w00t::sick::unsure::crying::pinch:

As a test I downloaded Substance Painter 1.6:

https://forum.reallusion.com/uploads/images/a95fa937-86a8-419e-b79d-6544.png

https://forum.reallusion.com/uploads/images/9fed7ddb-d003-46f6-858c-441c.png


This is what I get when trying to download the IC6 Outfit Collection (106 MB):

https://forum.reallusion.com/uploads/images/7def1eb3-d507-4ba5-ab3a-5836.png

I tried the Collection file because it is an EXE file that doesn't require going through the RL downloader.

Using the RL Downloader to obtain a file, in this case the 204 MB CC Learning Resource, results in this:

https://forum.reallusion.com/uploads/images/83828d7a-7991-41b2-84df-6e2c.png

As far as I am concerned the problem lies with RL, and I would really like to be able to obtain the product that I have already paid for but can't access - the "Party Fun" pack.
By wires - 11 Years Ago
It's now 16:04 here, and the download is complete.

7 Dec. 2015

10:37 Start download
12:27 Download complete, Install starts
12:33 Install complete.

WRONG, very wrong.
The only items installed were those to be used in iClone - 203 items.

12:34 Download starts again
15:23 Download stops at 93% "Network Disconnected" error with option to continue.
15:35 Download stops at 95% "Network Disconnected" error with option to continue.
15:54 Download stops at 99% "Network Disconnected" error with option to continue.
15:56 Download complete, Install starts.
16:01 Install complete for CC - 206 items.

https://forum.reallusion.com/uploads/images/d8c24c9c-c339-4ef7-a860-d902.png

Five and a half hours locked on the Internet for something that other companies complete in less than 15 minutes!!!!!!!

Why, Oh why, can't we just have the option to download a simple EXE installer instead of having to put up with this useless nonsense????

And to top it all off it is suggested that a user leave a PC without any form of security and protection. :sick::pinch::crazy::w00t: