I recently bought a Genius web-cam, come bundle with it were the CT Cam Suite & CT Avatar Creator.

Tried installing the software and I could not proceed with both the installations when it install program asked for a 'serial number'. Checking on the install CD and the box I found at least 5 sets of numbers but any one of them if I used as a serial number gives me an error message a pop-up window with...

'Invalid serial number. Please try again.

Please note that there are no letters "I" or "O" of english alphabet in serial number'

and when I press 'OK' I'm able to try with another serial number but as mentioned, tried it with about 5 possible options and all gave the same message.

What am I doing wrongly? Where can I find the serial number? What format should it be?

Please help.

Thanks & best regards,

Shan. 

Sorry to hear about your troubles with the serial numbers for your software.

Reallusion serials for products are normally displayed in the following form: (X=Numbers or letters)

XXXXX-XXXXX-XXXXX-XXXXX-XX

Now I can't say for sure that the OEM software included with your webcam will have this format but that is something to look out for. The common place for OEM software serials is on the back of the CD sleeve, the CD itself or perhaps an instruction sheet. I doubt the serial would be on the outer box or packaging.

If you have still been unable to find the correct serial you could try contacting Support using the provided form and they should be able to help you with this problem. Alternatively you could try contacting Genius themselves and ask where the serial should be.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I hope you get this sorted out soon.

Have you tried submitting a support request using the form linked below? You won't need to supply a serial number to request help and support should be able to sort this out for you very quickly. This is the best way to request assistance with problems like this.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx.

Yes this is very frustrating. I have the same too-much-monkey-business with the iClone serial numbers - I got two different SN - and if one writes to the company, a machine sends funny e-mails but does not actually correct the errors... I think here is something wrong with this system. The machines have obviously taken the lead... and force us to click here... go there... read this... answer that....

Who is responsible for such a strange writing as the following:

> To complete your registration, please click the link below to activate your account:

Link xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

If you did not recently register for Reallusion (or if you registered with a different e-mail address), please do *not* click on the link.

Hereby I suggest that we change the name of this "company" into: REALCONFUSION !

http://www.youtube.com/watch?v=le-SUmgFcLo&feature=channel_page

Hi,

Which iClone product are you referring to Pro, Standard or EX?

Based on what you have said, I'm not sure why you have two serial numbers but the correct serial number will have a layout as I have described in my post above. If you copy and paste it from the email you received (Pro or Standard) then it should be accepted.

If this doesn't work then please explain in more detail the problem you are experiencing, including any error messages you are receiving. I'll do my best to help you.

OK: First let me write this: I downloaded lots of stuff in the past years. Never ever I had any problems with a SN. But here in Realconfusion it is different. The people who are so smart in developing iClone, for an example, are highly specialised in creating complicated software stuff, therefore they also invented a very complicated system for the SN check.

Now: We, the inoccent users must burry the heavy burden if something goes wrong with that overkill lunacy system. We, the ones who have paid in advance (!), do not get the complete service (download the bone figure or other free stuff etc.).

Why should WE now write filling pages in order to get another experience disappointment instead of a SN that works? Do they not trust us? Are we some extreme dangerous and also perfidious serial-number terrorists? Yes? No?

All we want is to have fun with that iClone program, and we do not want to write again and again the same SN-story to a machine who writes back: Go there, do this, and click again... see you tomorrow. Thats definetly not what we - the customers - want.

I whish YOU would check out, if a certain program is paid, and then you should send an activ SN that works. Maybe you and your friend could figure out a "special case" SN for people who got humbugged by Realconfusion.

It is not correct, if YOU just take our money and after that, WE must explain what has happend with YOUR silly SN-system. Do you understand what I mean? We want SERVICE ! We need a new standard of comfort.... we need serial numbers that work.

Realconfusion and his accomplices sends out writings like these:

********************************************************************************

Conclusion: This is the final touch, but I still got no working SN.

Thank you very much for my time

Wolf Lindroos
Customer

This is an automatic generated message please do reply as fast as you can.

I'am afraid I was forced to delete much of your reply as it contained personal information and download links that shouldn't be posted on a public forum.

You also didn't answer my question as to which version of iClone3 you having problems with.

I should point out that I'am not a member of the support team but I 'am willing to try and help you if I can. If you would like to reply to this with details of your version of iClone3 and a brief explanation of the current status of your problem I will certainly look into this for you.

If you wish to deal with a member of support then you should contact them using the form below.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I understand you are frustrated but you will get help much quicker if you can reply calmly and concisely. There really is no need for insults and writing in massive fonts etc. This does make it hard to reply to you. Thanks.