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By moviemachine - 11 Years Ago
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If iclone 6 was a new car, it would have been recalled.
From the tons of problems being reported all over the forum this iclone version is not ready for prime time. Yet the usual "company men" implore you to wait for the patches & support RL by purchasing this lameware.
Please people... vote with your wallets. Put the onus back on the shoulders of RL where it belongs.
Did anyone pay for iclone 6 with counterfeit money? No I think not, and if they did I guarantee RL would have had the authorities on them pretty quick.
Now let's flip the coin... RL puts out a version unfit for prime time and by the tons of complaints and disappointments running on threads throughout the forum iclone 6 appears to be their worst version yet.
Waiting to buy what was advertised, will go along way to give RL a reality check in treating their user base like lab rats. Users plunk down hard cash in good faith and in turn are put on a treadmill of reporting issues that RL probably knew about before initial release. Hell they had expert seasoned users on this very forum beta testing for them. How could so many problems slip by?
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By planetstardragon - 11 Years Ago
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great story man, they need more accurate bug reports. flooding the forum with emotional posts that make it hard to find useful posts with information to find and fix bugs wont help.
it's like when someone is drowning , if all they are doing is screaming and flailing their arms, it get's hard to save em. Breathe deep, and start keeping a diary of what you did, what happened and any props, projects or reports you can share.
You can do this!!
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By moviemachine - 11 Years Ago
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planetstardragon (1/5/2015) great story man, they need more accurate bug reports. flooding the forum with emotional posts that make it hard to find useful posts with information to find and fix bugs wont help.
it's like when someone is drowning , if all they are doing is screaming and flailing their arms, it get's hard to save em. Breathe deep, and start keeping a diary of what you did, what happened and any props, projects or reports you can share.
You can do this!!
So company man #1 surfaces
whose next!
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By moviemachine - 11 Years Ago
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Planetstardragon,
If I recall you mentioned in a thread you were a Beta Tester for RL. If that is so... you helped stir the mix of this dog's breakfast called iclone 6. What happened? Fall asleep at the wheel?
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By planetstardragon - 11 Years Ago
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I offered as much help as I could, pre-complained so they knew what to expect of you....
everything you are complaining about, I already complained about and I observed them respond - we didn't chase away the developers and had a nice close feedback / fix reaction because of it. We want you to experience that relationship, but it's not going to happen with threads like these.
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By planetstardragon - 11 Years Ago
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in fact, in some cases I got so blunt, I had to make a post excusing my behavior because I was being raw and very honest. I represented you, whether you believe me or not. But i helped as much as I could...I didn't whip them.
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By prabhatM - 11 Years Ago
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@planet
I indicated in a subtle way that you chose to play a role for which you have not been adequately "trained". Yes, we all need training for a new role. RL didn't brief you properly for the role you chose to play, perhaps voluntarily.
To my mind, you need to study the role of the Chief security officer of a top hollywood star and find a thread to emulate.
You need to be there yet stay invisible. One can not be overtly overbearing. Either one becomes the company spokesperson or a user. Playing a dual role or the first line of defence needs a great amount of tact.
Else, it could be a real bad PR for the brand.
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By planetstardragon - 11 Years Ago
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I'm being honest, just like everyone else. I simply saw Reallusion's side of the story, and they are doing an amazing job, I have nothing but love and respect for them. I stand by them and speak as if they were best friends that care about me and whom I trust and know are working hard to making a great cutting edge product. I'm a unique work of art, not like the other hollywood guys. :cool: don't love me for who i'm not.
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By prabhatM - 11 Years Ago
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planetstardragon (1/5/2015) I'm being honest, just like everyone else. I simply saw Reallusion's side of the story, and they are doing an amazing job, I have nothing but love and respect for them. I stand by them and speak as if they were best friends that care about me and whom I trust and know are working hard to making a great cutting edge product. I'm a unique work of art, not like the other hollywood guys. :cool: don't love me for who i'm not.
Playing a dual role or the first line of defence needs a great amount of tact.
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By planetstardragon - 11 Years Ago
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I'm not into subtleties.
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By colour - 11 Years Ago
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In Properly & Professionally run Private Beta Tests, Beta Testers "Sign" a Non Disclosure Agreement, including not disclosing that they are participating or have participated, in a Private Beta Test, Planet ;) Nothing personal Planet, but you're defending the indefensible.;) You need to add the problems encountered on the English Forum to those on the French & German Forums & the Education Establishments that use iClone. Possibly Reallusion's core iClone Business. Like CrazyTalk & CrazyTalk Animator are. The above being said, I thank you on behalf of iC6 Users for your iC6 Beta participation. You did your best, under what have turned-out to be trying circumstances. :)
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By planetstardragon - 11 Years Ago
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yep, I can get in as much trouble as you can.
What they need are bug reports! Not wars.
Make it happen.
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By justaviking - 11 Years Ago
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colour (1/5/2015) In Properly & Professionally run Private Beta Tests, Beta Testers "Sign" a Non Disclosure Agreement, including not disclosing that they are participating or have participated, in a Private Beta Test, Planet I've been involved in various beta test programs, and an used to keeping the beta activities private, especially prior to release. But I've never been told not to reveal, after the release, that I was a beta tester. Many prefer to remain quiet about their activity. Why? To avoid being flamed in the forums. I'm starting to see the wisdom of that anonymity.
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By planetstardragon - 11 Years Ago
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we were announced with the indigo pictures, But i care not to debate that point and focus on what needs to be done.
They need accurate bug reports. Thank you. anything else is a diversion from this crucial point.
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By justaviking - 11 Years Ago
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moviemachine (1/5/2015)
[quote] planetstardragon (1/5/2015)
great story man, they need more accurate bug reports. flooding the forum with emotional posts that make it hard to find useful posts with information to find and fix bugs wont help. [quote] So company man #1 surfaces
whose next! Conclusions: - PlanetStarDragon works for Reallusion
- MovieMachine works for a competitor
No? So... when will people learn NOT to buy version X.0 of anything? If you can't trust Reallusion to make a good initial release of a product, don't buy the initial release. Once bitten, twice shy, right? Even if Reallusion doesn't learn from their mistakes, you can.
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By justaviking - 11 Years Ago
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planetstardragon (1/5/2015) we were announced with the indigo picturesI was thinking the same thing. Didn't anyone wonder how Reallusion was able to showcase Inidgo renders by actual users on the day iClone 6 was released? That sort of let the cat out of the bag. They need accurate bug reports. Thank you. anything else is a diversion from this crucial point. Yes, that would be constructive. Accurate bug reports, and a huge thing in my book, is a set of steps on how to duplicate the problem. A problem that the development team can reproduce is 80% fixed. If they can't duplicate it, it's much harder to fix.
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By planetstardragon - 11 Years Ago
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"The general who advances without coveting fame and retreats without fearing disgrace, whose only thought is to protect his country and do good service for his sovereign, is the jewel of the kingdom." - Sun Tzu
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By justaviking - 11 Years Ago
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Oh, and in anticipation of the next post that is due to show up soon... "The beta testers were probably given a lot of goodies (payment or bribes, essentially) so they'd say good things about Reallusion and iClone 6." I've already seen words to that effect in other threads. LOL. Some beta testers don't do much, so maybe they come out ahead. Most spend many, many hours backing up their PC, installing, uninstalling, reinstalling software, hitting bugs, encountering dead ends, and a spend lot of time and effort typing up BUG REPORTS and verifying bugs that others found. Assuming the beta testers got a "free" copy of iClone 6, which would be customary, the good beta testers probably worked for the equivalent of the astounding get-rich-quick rate of $0.07/hour. Now that's incentive! As I said, I've been in other beta programs, and often they are the harshest critics, especially in the privacy of the beta environment. But they're not haters. They make their cases strongly and passionately! But they remain professional. They move on to the next issue, helping to make the software better.
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By moviemachine - 11 Years Ago
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Justaviking wrote: Conclusions:
PlanetStarDragon works for Reallusion MovieMachine works for a competitor ---------------------------------------------------
No Justaviking, moviemachine doesn't work for a competitor.
Heck,I'm dumber than a bag of hammers so the only purpose I could serve in a company is getting coffee.
Believe it or not, my posts, although sarcastic & out there come from the heart. A heart that is filled with love for Iclone.... I want iclone to grow and flourish but over the past long years we have tried over & over that let's all be positive approach and wait for RL to get round to it. This approach has failed.
Every release of iclone is the same, accept the flaws... shut up & wait, be nice, don't say poop even if you have a mouthful.
It is time for a tough love approach with RL. Maybe this approach stirs them from their sleep before users jump ship in droves. How about for once RL man up and apologize for rolling out such an abomination instead of their canned " list your findings and we'll have the team look at it" "We're working on a patch"
Yeah right... and I'm working on a patch too... A patch to cover my sore eye from looking at their sorry looking new user interface!
I am just as passionate for RL and iclone to succeed as planetstardragon and all other users of this forum.
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By moviemachine - 11 Years Ago
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justaviking wrote:
"Assuming the beta testers got a "free" copy of iClone 6, which would be customary, the good beta testers probably worked for the equivalent of the astounding get-rich-quick rate of $0.07/hour. Now that's incentive!"
Hey, you left the Brownie points out of your accounting;)
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By justaviking - 11 Years Ago
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moviemachine (1/5/2015) Justaviking wrote: Conclusions:
PlanetStarDragon works for Reallusion MovieMachine works for a competitor ---------------------------------------------------
No Justaviking, moviemachine doesn't work for a competitor.
Justaviking didn't actually think so. ;) Yeah right... and I'm working on a patch too... A patch to cover my sore eye from looking at their sorry looking new user interface! That's funny. I'm growing fond of new UI, but that's still funny! (Don't get me wrong, I still get lost a lot, and I haven't really pushed the new timeline features like I want to, but overall I think that in March if I were given the opportunity to keep the new UI or go back to v5's UI, I expect I'd vote for the new one. But that doesn't mean I can't laugh at a good jab. You get 2 points for that one.)
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By animagic - 11 Years Ago
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No, I'll resist...
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By Peter (RL) - 11 Years Ago
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moviemachine (1/5/2015) Planetstardragon,
If I recall you mentioned in a thread you were a Beta Tester for RL. If that is so... you helped stir the mix of this dog's breakfast called iclone 6. What happened? Fall asleep at the wheel?In defence of our beta testers, they were given a shorter than ideal amount of time with the software but did an amazing job of tracking down issues in the time they had, even with no real documentation. The biggest issue at the moment is that iClone 6's system requirements are much higher than iClone 5 and this has meant many IC5 users are simply not able to run the software. I will say that for users whose systems meet the recommended specifications they will not be experiencing major issues. For sure there may be some stability issues and we are working hard to reduce these and correct remaining bugs in the upcoming 6.01 update. What I would say is that if you are personally experiencing issues with iClone 6, then please contact us at Technical Support and supply your dxdiag.txt. We will certainly work with you to try and get the problems fixed. http://www.reallusion.com/CustomerSupport/User/QForm.aspx
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By Eswardt - 11 Years Ago
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It is all very interesting how people post about our new toy. I understand some of the frustrations, but think you are sometimes a bit harsh. I have to state clearly that I have no affiliation with iClone and I am a newbee user. The new iClone 6 has however wowed me. I love the new interface. To get the most out of it you need a duel monitor setup - which I have. The new docking system is just so wonderful to work with. After a very short period of playing with the program I was able to find everything I needed. The old menu system was, to say the least, confusing. iClone 6 is much more intuitive in the organization of the menus. Bug there are many. Crashes there are often. System resources there are never enough. The new Indigo toy is just out of reach for mortal computers like mine. All-in-all I have to give RL a thumbs up for releasing iClone 6 early, even though we have no manual and even though there are bugs, I still have my iClone 5 to fall back on if I have to, but honestly - the only reason I have opened V5 was to find transfer old content and assets to V6, Not a single time to actually use it for creating a scene (yet!).
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By Draian63 - 11 Years Ago
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Eswardt (1/7/2015) It is all very interesting how people post about our new toy. I understand some of the frustrations, but think you are sometimes a bit harsh. I have to state clearly that I have no affiliation with iClone and I am a newbee user. The new iClone 6 has however wowed me. I love the new interface. To get the most out of it you need a duel monitor setup - which I have. The new docking system is just so wonderful to work with. After a very short period of playing with the program I was able to find everything I needed. The old menu system was, to say the least, confusing. iClone 6 is much more intuitive in the organization of the menus.
Bug there are many. Crashes there are often. System resources there are never enough. The new Indigo toy is just out of reach for mortal computers like mine.
All-in-all I have to give RL a thumbs up for releasing iClone 6 early, even though we have no manual and even though there are bugs, I still have my iClone 5 to fall back on if I have to, but honestly - the only reason I have opened V5 was to find transfer old content and assets to V6, Not a single time to actually use it for creating a scene (yet!).
I totally agree with you on every single aspect, btw my iClone6 never crashed... now just now Indigo is failing to launch but I have new gtx 970 with old shipped drivers and that has to be the problem. I don't experience flicker, till now, afraid to upgrade because of the reported flicker on the gtx. Till now 3 thumbs up for RL
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By KenCoon - 11 Years Ago
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How sad this is. I was one of those who didn't have the machine to run ic6 but purchased it and am waiting till later to install it. I don't complain about it and I sit and read these posts. They have gone from calling reallusion names for not giving a firm release date to impatience on the first day of the launch because you could not get it loaded to problems with the new software which you were told was not perfect and would have to see some updates in the future. Now people are complaining and calling them fraud. It seems you like to complain and try to keep people arguing so you have something to do. I will get my new computer one of these days but until then I will not be complaining on here. I may ask for help like I do with ic5 or send in support tickets if i think it is necessary but not bad mouth the company I voluntarily purchased a product from. You were not purchasing a perfect error free product and you were told so on these forums but you chose not to pay attention. Suck it up and grow up a little so we can enjoy the peace we had before. Ken:)
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By Bellatrix - 11 Years Ago
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Gee post-launch commotion is typical and not the end of the world! Keep it positive if not constructive.... :cool:
Some spot-on comments spotted...
Want to make semi-Pixar movie from your desktop? Be prepared to have a top-end gaming PC. Read tech spec before buying. Sheesh.
No deep pocket? Crazytalk is equally creative.
No faith? Don't pre-order.
Don't like launch bugs? Don't jump in too early.
Want to play self-appointed company spokesperson? Put personal ego aside, have basic tact, charisma, and patience. Observe and learn from Peter and certain unbiased forum members.
Want to play volunteer forum help? Want to help sell IClone? Learn to listen well first and hold the trigger. Observe and learn from tactful forum members with good listening skill.
Don't like whining? Don't whine at the whiners.
Don't like whining whiners who whine at whining whiners? Well... Eat a cake. Drink some coffee. Whatever.... Whenever... :D
Btw, prabhatM, you're right, I'm still hovering around - the updated real-time render is definitely more attractive than ever. So is the soft cloth weight map implementation.
But I shall wait til things get a little more professional around here...
See ya!!! :P
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