Hi Kim,The User Account Control message you are getting is just one of the extra security features used by Vista with some software. Just click to continue. Crazytalk 6 is perfectly safe to use.
Please take a look at the link below regarding CT5 Projects. They can be manually copied over from custom CT5 projects folder to your CT6 folder.
https://forum.reallusion.com/Topic21342-21-1.aspx.
When using the Support Form you should only need to enter the fields marked with an asterisk. The others fields are optional.