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By Alley - 12 Years Ago
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A couple of weeks ago I got a new computer with a solid state C drive, 128 Gig so I've been installing all programs on D drive. Today, while working in iClone..I got a warning that the CPU temp was 70 degrees C. My old computer never had such warnings, but I also noticed that the computer was getting louder and louder. The temp warning then popped up at 80 C. I immediately shut down the computer. I waited a while (after calling support who said I prob needed a new fan) and turned it back on. There is an app that shows the temp of everything. The CPU after start up is around 46 degrees and motherboard 36 degrees. The CPU fan is 867 rpm. As soon as I opened iClone, it all increased by about 6 degrees. However, when I opened a project with 5 characters and various lights....the CPU temp slowly started rising, as well as the motherboard temp. The fan cpu went up to 1100 as well. As I could see it was heading toward 70 again, I closed iClone, and the temps went back down. Like I said, I never was aware of temps before, but does anyone have an idea why iClone is causing the cpu temp to rise so much? It's an ASUS brand which I thought was pretty good...has 12 gig ram the graphics card is nvidea with 3 gig of dedicated ram. Also....when the temp hit 80, just before I shut down a message popped up that said the video card had recovered from something, but I didn't see the whole message. Any thoughts?
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By animagic - 12 Years Ago
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I haven't had temperature problems, but i did notice that iClone is very CPU-hungry, much more than I remember from the past. If you open Task Manager it will show you the % CPU usage, so you could check if it gets higher while adding characters. It's weird, because before I found that the GPU (graphics card) fan used to become very active with iClone, whereas the CPU stayed normal. But with the latest iClone release there seems to be a disconnect and more work is done by the CPU. I don't really have a solution and it is strange that you started noticing this with your new computer.
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By colour - 12 Years Ago
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IMO, all Programs should be Installed on your OS Drive Local Drive (C:), which is your SSD. Which is the main reason for having a Solid State OS Drive - Quicker Program Load times & Swap Files, but no Rendering speed advantage over Mechanical Drives when benchmarked in Pinnacle Studio NLE Program. FWIW - My Asus MOBO Probe Program consistently displays temperatures above those of a 3RD Party Program; Piriform "Speccy". CPU temperature very seldom rises above 50C when using iClone under demanding conditions. My i7 Barton CPU doesn't have integrated Graphics. Your's does. IMO, you should ensure your Discrete PCIe Slot Video Card is over-riding the integrated. If it isn't, that "might" account for the dramatic rise in temperature. My Discrete Video Card's temperature will rise quite dramatically when using iClone, but always below 50C Jeff in Pinnacle Studio Forum is the fount of all knowledge re; i7 integrated GPU & SSDs. Since you're a well-known & respected Pinnacle Studio User & Female;), Alley, Posting over there, should have all the Forum experts jostling for position to offer assistance;)
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By KosmasAlexiadis - 12 Years Ago
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Hello Alley, This is the first time I´m posting here in the forum. I too noticed the higher CPU temperature after the latest updates in iClone. Recently I had prepared a scene with 11 aircrafts props, a skydome, a dozen particle effects and some animation with and without paths. During the scene set up the CPU fan speed increased considerably and when I checked the CPU temperature it was between 55 and 62 degrees. As soon as I saved and closed the project file the CPU temperature also decreased very quick. Each time I loaded the same project file into iClone the CPU temperature rised in a few seconds from the normal approx. 30 - 33 degrees again to nearly 60 degrees but remained actually stable. My general approach in iClone is to set a basic scene and save every modification as a separate file, so if something goes wrong or in case of a crash I always have a backup copy of the basic scene. So in this case, for close-ups and special camera animation I used the same scene but removed all the props and particle effects which weren´t needed and saved these scenes as separate files. The CPU temperature decreased considerably. Obviously there is a relation between the number of props/characters used in iClone and the CPU usage. Since I didn´t noticed such a phenomenon earlier I suppose it has something to do with the latest updates but I could be wrong. However the very high CPU temperatures (above 70 degrees) may indicate an improperly assembled or indeed an insufficient or bad cooler. By the way, my system consists of an ASUS motherboard, I7-2600K 3,4 GHz Quad CPU, 16GB RAM and NVIDIA GTX-460 1GB. Regards Kosmas
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By DELETED2 - 12 Years Ago
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Hi Alley... I had the identical problem with my old computer. As soon as iClone started running the nVidea cpu fans (x2) started running high. THis is because you're working with extortionately advanced volumes of math for the GPU and CPU and they have to keep cool because voltage is increased when theyre "thinking." An easy way to kill this issue (And incidentally my cpu and gpu ran at about 88 degrees constantly and sounded like a space ship landing / the noise you hear are the fans cutting in doing what theyre there for.) is to buy a simple additional fan for your machine. Iclone 5 made me buy one or two. Here's one. http://www.ebay.com/itm/New-PC-Computer-Case-Cooling-System-PCI-Slot-Video-Card-Slot-Cooler-Fan-PC-Mac-/221192901728?pt=US_Hard_Drive_Cooling&hash=item33801fd460 And heres another. http://www.ebay.com/itm/PC-Computer-Slim-Case-Cooling-System-Exhaust-PCI-Slot-Fan-Blower-Cooler-80mm-/390606084131?pt=US_Computer_Case_Fans&hash=item5af1efd823 Plug them into one of the many vacant plug sockets in the puter and you dont even need to slot them in, I simply laid tweo on top of each other and on top of the nVidea and all it does is push about 50 to 100 cubic feet of air per minute through the system.
 I placed mine OVER the exhaust vent of the nVidea SUCKING the air up accelerating it. Sorted it out instantly. Another oddity that cured the over heating issue was to take the side panel off the whole puter. This goes against the principle of internally controlled air flow but it works because you're not recycling heated air over and over. Instead it simply rises out. Try it.
REMEMBER.... Your Graphics card is blowing air OUT at about 80 degrees.... The BOX itself holds this and then the fans circulate the preheated air and blow it over the components AGAIN because the main box cannot extract the volume of air faster than its being heated. It's that simple. Hotter and hotter and hotter. On a hot day this is crisis level. Take the side off and watch what happens until one of these comes through the post. I have one here if you want it. I also bought a rear fan that has "Batwing" blades apparently !!! but it silently shunted apprximately 300 CFM (Cubic Feet per Minute) OUT of the box. p.s. You wont need a transformer upgrade if you add one of the listed fans above. Just FYI.
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By DELETED2 - 12 Years Ago
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71-121 MPM High performace cooler fan. Dont be scared to plug one in and replace the existing one. Its simple and dont worry if the vent hole isnt as big as the fan circumference. Air moves. Does no harm. Here makes mine like a fridge. $30:00 http://www.ebay.com/itm/Enermax-T-b-silence-Uctb12-Cooling-Fan-1-X-120-Mm-900-Rpm-1-X-Twister-Bearing-/330923450178?pt=US_Computer_Case_Fans&hash=item4d0c931f42 
Until one of these comes through take the side off your computer. A bit of dust wont do any harm. Dust has to be cleared. Face a desk fan at the open box and see what happens. Its just air. Not rocket science. :P
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By Alley - 12 Years Ago
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Hi everyone,
Thanks for the responses.
@ Colour.....problem with SSD is they are too small to fit all my programs. Maybe at some point I will buy a larger one but they are so expensive..
@ KosmasAlesiadis......thank you for confirming that this happens to you too and that it's the latest update - it reassures me that the computer itself is not defective.
@ Armstrong ....I figured I needed another fan. It's a pretty powerful video card and that momentary message mentioning it made me wonder if it's contributing..I think a new or additional fan is what is required for sure so I will do that. I did think of removing the side of the computer also but wasn't sure that would do anything, so thanks for that.
I did update the video drivers to see if that would do anything, but it didn't. There is a function with the ASUS computer that allows you to update BIOS from the internet but I have not tried that....I have heard messing with BIOS can sometimes screw things up but maybe it would have no bearing anyway.
Lastly....could it be any sort of nvidea setting....perhaps manually telling the video card how to manage iClone?
Again....thanks for all your help! :)
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By DELETED2 - 12 Years Ago
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Its not an nVidea setting. Its hot air. Thats all. My previous device, as soon as I installed v.5 Iclone, started cooking. Open the side and I reccommend the Enermax T.b. Silence Uctb12. I could only find this one. Replace your main fan with it. OR, if like my machine it has a dormant SECOND fan vent (for the eventuality that the puter user will one day NEED that extra air flow.....) stick it there as an additional fan to the main transformer fan. Again, dont worry about size issues, sometimes theyre not exact, just make sure it sits tight over the outlet vent and make sure your inlets arent full of cat hairs. :P I set mine in place with silicone. This also buffered what tiny noise it DID make into nothing. If you buy a second fan on top of this main fan replacement for internal setup like a PCI slot fan, then I would reccommend you start looking at transformer upgrades as well which is considerably more tricky because each fan needs to be fed.
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By animagic - 12 Years Ago
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Postings by others made me realize that cooling is indeed an important issue that I didn't mention. I assume you bought your computer, rather than building your own or have one built. The reason I ask is that in my experience the cooling of the CPU on brand-name PCs is often inadequate simply because it's badly designed. My of my previous computers was an HP with heating problems; the remedy was to remove the CPU fan, scrape off the goo that they had used as heat-conducting paste, and replace it something like Artic Silver. The power supply was also inadequate. This wasn't a cheap PC either, but after that experience I started to build my own. BTW, although it is customary to install all programs on the system (C) drive, it is not absolutely necessary. What you could consider is having the Iclone temp directory on the SSD; someone posted recently that it helped with stability issues.
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By colour - 12 Years Ago
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Alley Asus MOBOs have patented MOBO Heatsink cooling. Obviating the requirement for an additional MOBO Fan. Adding more fans = increasing power requirements. Your Power Supply may be insufficient for that. Removing the side of the PC Case isn't recommended. Dust sticks to the circuit boards, becoming heated & has been known to fry them. So has overclocking the CPU. My Coolermaster sileo silent 500 PC Case is specifically designed to give maximum component cooling with minimum number of fans. I have 2 very large Case Fans front & back. The PSU Fan isn't connected, since there's no need for it. My CPU is cooled via a Triple Copper Heatpipe Heatsink with a very large Fan, that sits on the side of the heatsink. Not the top. The Front Case Fan draws-in Cool air. The Heatsink Fan draws the hot air towards the Back Case Fan which expels it. There's no need for additional Fans. At 1100 RPM, your CPU Heatsink Fan looks to be running too slow for a CPU Temperature of over 70C. See My Asus Probe Screenshot. The 600 rpm Default is the minimum speed. IMO you need to check the CPU Heatsink Fan speeds against CPU Temperature over a short period of time. I would expect it to fluctuate upto a maximum of eg; 5,000 rpm at those temperatures. If it doesn't, maybe the Fan speed is the cause of the CPU overheating? I think your PCs are Custom built? If I were you, I'd pose the problem to the builder, before you mess-up a new PC.
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By Alley - 12 Years Ago
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Hi colour - This is a purchased computer. The computer guy I dealt with for years went out of business. :crying: CPU fan is currently running at 858 using CT 6 and iclone back and forth with simple project. Tem of cpu is 48. And as soon as complicated project is opened, temp want to hit 70 or higher, but rpm of fan only goes to about 1100. I bought this one from Best Buy....I do have a three year extended warranty on parts. I phoned ASUS and got reps both times that seemed to know very little about computers. Geek Squad don't answer their phone of course.:w00t: Here is a pic of some utility showing temp/fan speed, etc. It has a slider bar which I move, but nothing happened. Is there somewhere to change fan speed? 
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By colour - 12 Years Ago
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Alley Well - IMO, your Screenshot indicates that your Chassis Fans aren't even connected, in addition to the CPU Heatsink Fan running at low rpm. My Asus Probe gives a warning re; my PSU Fan not being connected. But that's for reason already Posted. I don't need it. I would have thought you should also get a warning re; the 3 Chassis Fans. PC Chassis Fans can sometimes ship disconnected from the MOBO or even not installed, because they can become loose during transit & need to be Connected/Installed by the purchaser. Ticking the Chassis Fans Alert Boxes & the Apply Button, might give a warning that they aren't connected. Did you collect the PC from Bestbuy or was it delivered? There's an rpm slider that can be dragged to the right from the Default 600rpm. However, IMO this just increases the minimum rpm. The Maximum is controlled by the MOBO relative to the CPU Temperature. The rpm will fluctuate rapidly, to maintain a constant CPU temperature. IMO, there's nothing you can do apart from checking the Chassis Fans connections. I don't recommend you doing that, if you're not used to working with a PC's component parts. IMO, you should present the problem to Bestbuy.
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By DELETED2 - 12 Years Ago
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Hi Alley... The screen shot youve displayed initially could display three things. 1. That the Chassis fans are not connected. Do you HAVE three chassis fans? This software is for serious gamers who also use Rog's Overclocking software amongst other fine tuners that make PU's scream for mercy. 2. That the Chassis fans (I presume one piddly one normally less than useless and one behind the transformer. ) are not machine spec and so do not have the chipsets in them to report their temps and speeds to the software. 3. They may need enabling. What happens when you click on the tick boxes and what happens when you move ther sliders. Here the fans whirr up. 
This is my old machine. I say old, its spec is still beefy and its used still despite its age of five years. It guts are updated and in total there are 6 fans in this. Two in the nVidea 360, one in the tranny, one on the back and one underneath the nVidea with one piggybacking the cpu as always. Because the fans are not COMPAQ Spec. They dont report to the onboard system monitor. But they still work. The one on the back beeps if it slows. Also the side of this puter was open for two months. No fryups. Here's a screen grab of the CPU heat monitoring software we use here. As you can see, even with iCLone in the BG running a strenuous project file and being winged about, still no overheat. Because??????????? We're moving air. :hehe::P 
This software is extremely thorough and free. A you can see, cool reports. DOWN LOAD IT HERE!!!!!!!!!!!!!!!! OK, my summary of what you're displaying is a top end CPU and GPU monitor and I would say the machine you have worked perfectly well when the original installer put it in place.
That being wrong, then the Graphics accellerator you're using is already straining your transformer and potentially overheating because it doesnt have enough surge to cater for the draw on the fans as they speed up as iClone demands more from them. Solution.... Previous posts. :w00t: Enable the fans if they're even there? Wang them right up! Buy that Enermax and this will all fade. You are NOT pulling enough air through the system. Show us a photo of the box's insides. You can do it. You can also plug in a fan. It should be a standard procedure anyway to beef up the cooling systems on any ne wcomputer and thankfully it costs nothing. This new Dell I told the designer to stick in the heaviest duty fans he had. I paid another £43 for the transformer upgrade to boot that but it paid off. I hear the fans cut in and whine like spaceships, but no temp increase. You need a decent fan sweetheart, really. Its just air. :crying: I've got a redundant one if you want it. Then you'll be back in action.
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By Alley - 12 Years Ago
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Good news....found old reliable computer guy doing freelance work until he finds a full time job. He is going to come by and look at the puter either today if he has time or Thurs.
Regarding the 3 chassis fans....I don't know about that. I googled and it says sometimes the fans are not connected to the motherboard, which is why they cannot be monitored but I really don't have a clue what I am talking about.
and Armstrong, it is a gaming computer and it has an overclocking button which I have never pushed cause I don't really know what it does.
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By DELETED2 - 12 Years Ago
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Alley (6/4/2013) ...//... and Armstrong, it is a gaming computer and it has an overclocking button which I have never pushed cause I don't really know what it does.Oooooh, thats very sexy. :P OK, you HAVE to ask the techie when he comes round how to utilise it and what buffer it has. Overclocking normally has the fall off of glitching maths but used sparingly has big differences in performance. I would say the tranny is perfectly sweet and doesnt need replacing in that case. Good. :P
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By colour - 12 Years Ago
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it has an overclocking button which I have never pushed cause I don't really know what it does. It increases the CPU's Clock Speed, producing more heat.:ermm: If your CPU is an i7 2600K, it's already Factory Over-Clocked. If it's an i7 2600, it isn't.;) Good news re; the PC Techie:)
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By Alley - 12 Years Ago
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Okay, my friend Joe came by and the back fan on the computer was not running. He also said the case was a dumb design with poor ventilation.
Now I have to take it back to Best Buy to see if they can fix the fan....however, my friend attempted to attach the fan and it caused major sparks. To the point where he said there appears to be a much deeper issue. If it has to be sent back to ASUS for repair.....6 weeks. If it were less than two weeks since I bought it, I could demand a new computer...however, I already added another hard drive....moved a dvd blue ray burner to the computer, not to mention hours of work getting all the software loaded, etc.
I have a very sad face right now.:crying:
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By colour - 12 Years Ago
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You have our sympathies, Alley.:crying: It might be prudent to remove the additional HDD & BluRay Burner & demand a new PC or your money-back, since the current PC isn't Fit For Purpose & your Contract is with Best Buy & not Asus.
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By Alley - 12 Years Ago
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Well....unexpected turn of events..... Fan is reconnected but still not working. Apparently sad face produced sympathy. :P They ordered a new fan & motherboard and I was able to bring the pc home. When the parts come in, they will replace them which means computer will only be out of circulation for a day. I will ghost the two drives prior to taking it in, just in case the motherboard does something to the drives. So...I am a happy camper for now. I'll keep a desk fan running outside the case and keep an eye on the temp. Parts will take about 1 week to come in. :)
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By DELETED2 - 12 Years Ago
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Lovely news about their attitude.
Just while theyre doing that, ask them to make sure the fans lpm or fpm litres or feet per minute rate will cope with your graphics card demands and ask them to run a temperature test of serious observation rather than just test the kit works.
Get them to run a rendered test maybe with iClone churning twenty G5's. Get the GPU hot n bothered. It's just that if the techie has his hat on the right way round he'll realise it has a graphics card of note inside it and therefore will need a serious degree of air movement. The fan on the table might raise a smile, but its logic and works. I happy for you. Dead puters are bad news for the creative soul. :cool:
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By justaviking - 12 Years Ago
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Alley,
I'm so glad you didn't ignore the problem like many people do. I'm also pleased that you're getting some progress on your fan problem and that you won't have to be without your computer for several weeks.
I had been going to suggest you ensure the case fans were blowing the right direction (the front one blowing "in" and the rear one blowing "out"), but not spinning at is also a problem, obviously.
You also want to be sure your fan is properly mounted and is in solid contact with the CPU. It needs to be flat and securely pinned in on all four corners. (You won't see it, but there is also a tiny bit of "thermal grease" between the CPU and the fan. It fills any tiny air gaps and helps heat flow from your CPU to your fan.
Your temporary solution is excellent, by the way, and you should be okay until everything is sorted out.
I have a home-built system based on an Intel i7-3770k and an Asus motherboard. I'm really happy with the Asus board. I can control my case fans via the motherboard, but my daughter has a lower-budget version of the same board, and the only fan it can control is the CPU fan. I like the temperature-controlled fans because they are very quiet most of the time, and spin faster only when needed.
Both systems will perform an Intel-sanctioned "automatic overclock" from 3.5GHz to 3.9GHz when the CPU load justifies it, and as long the the temperatures allow it. It also "idles" at 1.6 GHz when I doing stuff like typing this post.
P.S. I am not impressed with Geek Squad at Best Buy. All they do is install software like MS Office, maybe install a hard drive, and other extremely basic stuff. I had a problem with a brand-new eMachine computer several years ago (the SD card reader didn't work). Their solution was to send it to the manufacturer, estimating a 6-week turnaround. I called the eMachine support directly, explained the problem, and they shipped a new component directly to me, free of charge. They didn't even want the old one back. I ended up being very pleased with eMachine (known for low-cost computers) and very disillusioned about Geek Squad. More recently, I wanted to test a power supply. Their test was to plug it into another customer's motherboard and see if it worked. Yikes! I now own my own $15 power supply tester.
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By planetstardragon - 12 Years Ago
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if you have an Nvidia card , the big suspect in this is the Nvidia driver - there have been posters on Geoforce / Nvidias site claiming the new drivers are actually burning out their video cards from running so hot. I would not be surprised if it turns out that what you are experiencing is a result of this. My computer was overheating like crazy too, once I rolled back it started running normal again and hasn't shut down for a few days now - my case fan even stopped making strange noises.
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By Alley - 12 Years Ago
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What version did you roll back to, the 310 version? I am there but I guess I won't really know what's what til I get the new fan and motherboard installed.
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By planetstardragon - 12 Years Ago
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I'm still on the 314 version, but losing confidence in testing anymore because the computer isn't overheating / shutting down - it's still not running as well as it did before but at least the chances of burn out are apparently less.
sorry to hear about the mb btw, that's harsh!! I hope you get your system fully up and running again soon!!
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