Cannot load my file in Iclone...


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By Dhawa - 13 Years Ago

I am getting the error below when trying to load a file I created with Iclone

This file is not compatible with the application. Please update your Iclone to newest version by clicking on check for update in the help menu on the top right of the main program.

I know i am using the latest release as indicated below

Installed Product

iClone5 PRO Edition

Installed Version

5.23.1913

Official Release Version

5.23.1913

Please help.

Since posting this message, I created another project and saved it..Tried to load it again, but ICLONE said the file is unreadable

By colour - 13 Years Ago
What happens if you Select Open Project & then Right-click on the Project / Find File, in Content Manager. Assuming that you Save your Projects to iClone's Default Location. I save mine to my Desktop (For a number of reasons).
By Illustrator Cathy - 13 Years Ago
I agree with colour - I always save my projects to the desktop. Not sure if it makes a difference, but try it and see.

Cathy :hehe:
By Illustrator Cathy - 13 Years Ago
Another thing I just thought of - I open iClone FIRST and then open my project from within it rather than just double-clicking on the saved project icon. Not sure if this will help - but it works for me.

Cathy :hehe:
By Peter (RL) - 13 Years Ago
bsesay (8/30/2012)
Since posting this message, I created another project and saved it..Tried to load it again, but ICLONE said the file is unreadable

Try saving a project to a different hard drive (if possible), just to eliminate a hard drive issue.

If all else fails, it will be worth uninstalling iClone5 and doing a fresh install. You won't lose your installed content packs or custom content (keeping a backup of your custom content is always advised though). This will normally sort out any strange issues like this.

You can find the latest full installer of iClone in your Member Account.

By colour - 13 Years Ago
Anim8torCathy (8/30/2012)
Another thing I just thought of - I open iClone FIRST and then open my project from within it rather than just double-clicking on the saved project icon. Not sure if this will help - but it works for me.

Cathy :hehe:

Double-clicking on the Project Thumbnail doesn't Open it in iClone in iC5, as in iC4, Cathy.:ermm: Another iC5 boner of contention.:ermm:

That being said, now that iC5 has 32Bit & 64Bit Versions, iClone woulkdn't know which version to Open the Project into.

By colour - 13 Years Ago
If all else fails, it will be worth uninstalling iClone5 and doing a fresh install

It's about time iClone had a "Repair" Option, like other Programs, Peter;)

BTW- Uninstalling iClone leaves a number of Registry entries that need to be cleaned with a 3RD Party Registry Cleaner, before Reinstalling:ermm:

By Dhawa - 13 Years Ago

Thanks everyone for the help... After checking and trying several other options, the problem seems to only happen when ever i load props with missing links... This message appears when a prop with missing links is loaded:

"Failed record undo/redo step. Undo manager will restart."

Now, when that project is saved, it cannot be reopened. This is happening from content I transfered from another computer or installation. I've removed those props and made a fresh install of the content pack and the problem has not come back yet.

Thanks again

By moviemaker100 - 13 Years Ago
bsesay (8/31/2012)
"Failed record undo/redo step. Undo manager will restart."
Oh, you use iClone 64bit. :w00t:
It´s only beta. This is only a fat and well known bug of this software.
Just wait some years. Perhaps any patch will repair this problem.
colour (8/31/2012)
If all else fails, it will be worth uninstalling iClone5 and doing a fresh install
It's about time iClone had a "Repair" Option, like other Programs, Peter;)
+1
One of the big number of wishes of the customers...
Just wait some years. Perhaps we will get it, really. ;)
By Illustrator Cathy - 13 Years Ago
Ok guys - I know I've been gone for 8 months - BUT WHAT????!!! There is a 64 bit version??? I've been waiting for that for YEARS! WOOT!!:w00t:

Cathy :hehe:

By colour - 13 Years Ago
bsesay (8/31/2012)

Thanks everyone for the help... After checking and trying several other options, the problem seems to only happen when ever i load props with missing links... This message appears when a prop with missing links is loaded:

"Failed record undo/redo step. Undo manager will restart."

Now, when that project is saved, it cannot be reopened. This is happening from content I transfered from another computer or installation. I've removed those props and made a fresh install of the content pack and the problem has not come back yet.

Thanks again

Glad you got it sorted:)

Problem solved then - Hopefully:)