>>BOWING BEFORE ALL-MIGHTY ADMIN<<Yes, Mr. Peter, you are correct. You did not specifically tell the member to "go see a technician." I was mistaken. What you actually did was, rather then research the error message or request other feedback from other members, users, and customers, you then promptly and confidently indicated that you thought that the reason why the member received the error message was due to "a problem with your sound card and CrazyTalk detected this on startup."
You then, indicated that once the computer is cleaned up the issue should resolve itself. Oh, there I go paraphrasing again. Here's your words: "Once you get your computer cleaned up of any viruses you should find the situation improves, although you may still need to install drivers."
And then, yes in deed, the portion of your commentary that I referred to in my last posting that apparently aroused your attention, and I quote:
"Your computer repairman should be able to sort all that out."You of course go on to state the obvious and refer the member a link, "In future I would advise you simply install some virus protection such as the free Security Essentials from Microsoft. This will prevent your computer from being infected again. You can find it HERE if interested."
Now, Peter, I'm not bothered by your commentary. In fact, I could really careless. I just merely pointed out that the error message has nothing to do with a virus. I further insinuated that it was unlikely to be an audio card error as I just received a brand new computer and I too, was receiving the same error message.
Did I express a lack of contentment towards the response you left. Yes, as the first amendment of the constitution of the United States permits me to do, I expressed myself freely. You see, I'm in the United States, we tend to do that from time to time over here without fear of execution. Though, I suspect that you're from the United States. If so, it should be no surprise to you that while we may express our thoughts freely, we can reasonably anticipate reprisal, rebuttal, opposing opinions, and other rhetoric to the contrary.
SO, thank you for responding. That was very helpful to all other customers of this product line who may be experiencing the very same situation.
As a long time customer, (long-time as in since you first opened shop with Crazy Talk), I would like to kindly recommend that in the future, the company be more focused on attempting to find a solution rather then stating some non-solution orientated answer such as: "If you require Support you should use the Support Form linked below." Or much worse yet, attempting to debate with a customer in a forum over tis and tat and the like. Customer service still matters in the year 2011. Remember the old addage "the customer is always right." There was a reason that the mantra became broiler plated in commerce.
Clearly, I could contact support. In fact, as you may have suspected, I already have. Of course, they were as helpful as your input has been. But, then again, isn't that one of the reasons we have forums? Right? So, if you don't find a solution and the company does not have one readily available, you can unite with fellow users, members, and customers in an attempt to seek a resolution and learn from one another? Oh yeah, I think that would be right.
I noticed you didn't tell the first member who reported the error to contact support if they need help. Perhaps, acting with admin capabilities and responsibilities, isn't really up your alley. In fact, I fully expect that you'll delete this thread within 24 hours rather than simply apologizing and attempting to resolve the issue. I certainly hope that I don't receive notice of another ego-tantric reply.
Since you're admin, just e-mail me directly if you take issue with anything I've posted in this solution focused forum.
Meanwhile, for all others who are experiencing this issue, like I stated before, I will respond when I find a solution.
Edited
13 Years Ago by
StoneThrower