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How to help support team know your problem better?

Posted By Visconti 11 Years Ago
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Visconti
Visconti
Posted 11 Years Ago
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Last Active: 3 Years Ago
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Before you want to send a request to our support team, please include the info below to help us know your problem better.  
http://www.reallusion.com/CustomerSupport/User/QForm.aspx


How to Screen Capture

1. Press the "print screen" in your keyboard
2. Click "paint" from the "start menu" -> "programs" -> "accessories"
3. Click "paste" in the "edit" toolbar
4. Save the file

How to generate dxdiag.txt
1. Select the "Start" menu, click "run"
2. input "dxdiag" and click "ok"
3. It will check your system for a while, after finish, click "save all information"
4. Save "DxDiag.txt".


______________________________________________________

Visconti
Forum Moderator

Reallusion, Inc.
https://forum.reallusion.com

Edited
11 Years Ago by Visconti



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