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Group: Forum Members
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Seeing More frequent crashes after upgrading to 8.4. Seems to happen mainly when I'm working with the Timeline.
Twice this morning. Ughhhh.
Does crash data get automatically sent to Reallusion (so that whatever's going on can get fixed)?
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Leodegrance
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Leodegrance
Posted Last Year
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Group: Forum Members
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Was this after the recent update this morning via the Reallusion Hub? I noticed there was a notifcation for an update, but I haven't downloaded it yet to test it out.
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Group: Forum Members
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No. I did not update this morning. I upgraded from 8.3 to 8.4.2406.1 over a week ago.
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Group: Forum Members
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Upgraded to the latest and greatest about an hour ago.
Just had another crash; 5th of the day.
Is there no way to create and send a crash dump to Reallusion?
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Melvin_RL
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Melvin_RL
Posted Last Year
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Group: Moderators
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Hi barca-8, Sorry for the inconvenience. You can get the crash dump file at %LocalAppdata%\CrashDumps and report it to us through our customer service system. We will check the cause as soon as possible
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Group: Forum Members
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Will do! I'll get it over ASAP.
Thank you for the response.
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Group: Forum Members
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I created a ticket the other day but can't upload my crash dumps due to the 25 MB file size limit. The dumps are all over 80 MB.
Is there another mechanism available for getting larger files to RL? (I asked this question in the ticket but haven't heard back).
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animagic
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animagic
Posted Last Year
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barca-8 (1/11/2024)
I created a ticket the other day but can't upload my crash dumps due to the 25 MB file size limit. The dumps are all over 80 MB.
Is there another mechanism available for getting larger files to RL? (I asked this question in the ticket but haven't heard back).You can use something like Dropbox or Google drive and then provide them with the link. WeTransfer is an option too.
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Group: Forum Members
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Ah! I didn't think of that! Thank you!
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Group: Forum Members
Last Active: Last Year
Posts: 218,
Visits: 700
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Is there any chance of (process for) getting this escalated? Ticket's been created and crash dump uploaded, but based on the response in the ticket, I'm worried this isn't going to be addressed any time soon. Even if it wasn't fixed right away, if the dev team could give me some guidance like "avoid doing this and that until we fix it", that would be enough.
Thank you.
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