I can share my knowledge on this subject.

You can think of DA points as the RL's own currency.

When you buy DA points, you can use these points in all stores. If you have a coupon and after using your coupon, you can pay the remaining balance with DA points.
However, you cannot return products purchased with DA points.

But separately, you can store your DA points for use only in the marketplace, and you can use your credit card in other stores.

There are 4 stores but there are 3 cart systems.

1- Software and Content Store use the same basket.
(You can pay with DA points or credit card.)

2- Actor Core sells animation and Actor core characters and uses a separate basket system.
(You can pay with DA points or credit card.)

3- Marketplace uses a separate basket system and you can only pay with DA points.

I've had the problem of submitting tickets for support a few times.
My guess is that if you wait too long on the support page, there is a timeout. For this reason, you can try to send your message again by preparing it before opening the support page.
Another possibility is if they use secret captcha (I'm not sure), you can try to send a ticket after logging into your Google account.
You can get a new IP number by turning your modem on and off.

If the product you produce is a game, AR or application and you earn a fee from it in any way, even a one-time fee, this will be commercial use.

Licenses do not vary by market.
If you are buying products such as hair, clothes, characters, they have extended licenses.
The standard license is sufficient for the content included in the program, for products such as animation and props sold in stores.

I haven't tried it but for now there is no option to upgrade the standard license to the extended license.

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

Hi Dev3DGen

I think Yepkoo has kindly answered most of your questions for you, but here are my answers to the rest.

Aditionally, I do not understand how DA Points in the Marketplace can then be spent in any store. Is it some kind of price reduction if you do not use points?

100 DA Points = US $1. So, if you were purchasing something for $10 in the Content Store you could use a 1000 DA Points or pay the $10 dollars with your card. 



The Support Form is the recommended way to submit a support request, but if you can't resolve the problem, you can email support[at]reallusion.com. Please Note: It may take longer to get a reply when emailing so please use the Support Form if you can.



The Software EULA is HERE
Content Store and Marketplace EULA is HERE.



Unfortunately, no. Standard Licenses can't be upgraded to Extended Licenses. If you purchase CC Component content with the long-term plan to use it in commercial games, then you should purchase the Extended License now to save you from having to purchase again later. 



The Software Store is where you purchase our programs like iClone 8, Character Creator 4, Cartoon Animator 4 and all their Plug-ins. You don't purchase Content from the Software Store. Apart from one or two 3rd party Plug-ins, all the software in the Software Store is Reallusion's own.



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Peter
Forum Administrator

www.reallusion.com