I have the serial key and followed the steps to enter the serial key online,which updated the status of iclone of the site.I know that it can be determined that I purchased iclone because of my member status.why is iclone not updating on the hub application and why is it still running as a trial with a trial counter?

                                                                

Peter
Forum Administrator

www.reallusion.com

I did exactly what you said,and an issue came up.For some reason,the hub prevents access to certain file folders when uninstalling the trial version because they must be locked with certain administrative rights,which ,is a big and massive problem concerning installing of a program. what happens,especially after reviewing the problem is the uninstaller uninstalls all aspects and components of a program but does not uninstall all of the components and folders that are restricted which creates a massive paradox in terms of being able to successfully download the purchased version. This is definately not a good way to ensure your program isnt stolen.

I'm going to do a system restore after putting all of the files on a drive.

I didnt realize this would be a problem.I'm currently working on a production and to have a problem where when I purchase a program and expect to start rendering after purchase but have to back up all my work is a little more than frustrating.Please have someone fix this.

and to be succint,the uninstaller uninstals the uninstaller itself and then keeps the restricted files and file folders on the computer,which means the program is installed but still not uninstalled and cant be uninstalled because it deleted the uninstaller.You cant download the purchased version if that happens because it'll bring up a prompt saying i clone must be uninstalled and then even if you reinstall the trial it'll only say that iclone is installed in the reallusion hub.NO way to get around that.

it required a complete system restore So The problem was fixed,however the developer team should consider that the uninstall 
on the actual reallusion hub is horrendous,it does not uninstall correctly

Sorry to hear you have had problems uninstalling.

The issue is not that the Reallusion Hub prevents access to files and folders, the issue is more likely down to the permission settings on your computer. I have personally used the Hub to install and uninstall hundreds of times without any problems so it's not a general issue or bug with the Hub. We also do not get this issue reported by others so sadly it does seem a system specific issue.

One thing to check is that you logged into your computer with Administrator privileges. This should resolve the problem when uninstalling using the Hub. Alternatively you can always use Windows to uninstall.  Just go to Start > Settings > Apps and uninstall the software that way.

However, if you do encounter issues in the future where the RL software does not uninstall correctly, you can always contact Technical Support and they should be able to supply you with a registry cleaner which will allow you to install again. You shouldn't need to do a system restore when this happens.


                                                                

Peter
Forum Administrator

www.reallusion.com