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Refund adjusment

Posted By Archimed Production 3 Years Ago
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Refund adjusment

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Archimed Production
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What  is  condition  for Refund  adjusment  on  MarketPlace?
Zeronimo
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Archimed Production
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It is not by this thema
Peter (RL)
Peter (RL)
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Archimed Production (10/27/2021)
What  is  condition  for Refund  adjusment  on  MarketPlace?


Hi...

The Marketplace consists of stores run by individual vendors. This means that your payment goes to the vendor and not to Reallusion. This is why the Marketplace operates a no refund policy.

So for any problems with Marketplace purchases, please contact the seller direct to get the problem resolved. Vendors are obligated to help customers with any complaints they may have if the content has issues. In most cases you should be able to get this quickly resolved with the the store owner.


                                                                

Peter
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Archimed Production
Archimed Production
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I am a supplier. I was simply charged without any complaints about the goods and without explanation
Peter (RL)
Peter (RL)
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I would advise contacting Customer Support about this. They should be able to explain the reasons for the charge. This isn't an issue that can be resolved on the forum unfortunately.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
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