Hi, I'm probably doing something wrong, but when I try and process pictures using 'Pro' mode, it results in pure white skin (see screenshot below -- the diffuse map is all white except for eyes, lips, etc.)

If I use 'Auto' mode it works OK.  Here is the picture I used:



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Is that an AI-generated image? I've had that issue in the past.

Even though the extension is.JPG, it is actually a .PNG, judging by the size. A similar JPG would be less that 200k.

If you change the extension to .PNG the image works (make sure to start with a new project). Alternatively, you can load the image in an image editor and save it as a new file.

It is a mystery of course why the non-Pro version doesn't have that problem...

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Yep, it's a PNG. Easy to ID:
Right mouse click on file > Open with...
I usually select Notepad++ to see the source. First line identifies the image:

Thanks both for your replies -- it is indeed an AI image -- from a collection that I believe Sonic7 provided to this forum?  I'll make to sure to check that going forward.

Reallusion Certified Director / Reallusion Best Visual Award / Reallusion Certified Content Developer
See all the G-Tools Plug-Ins available for iClone here: G-Tools Plug-Ins