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OFFICIAL iClone 7.9, 7.91, 7.92 and 7.93 Issues Thread

Posted By Peter (RL) Last Year
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Edward (RL)
Edward (RL)
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theschemer (3/30/2021)
I also noticed when I tried to rename the two Free files in explorer by adding "-old" to them, it just changed their names in IC7 with the the "-old" added. So I cut them out of that folder and saved them elsewhere hoping it would see they were missing and reinstall them but no dice. I did notice the file size seems small though for being a demo. One is 874kb and the other is 867kb.
TS

Hello, 

Sorry about this issue, after some hard tracking, it is coming more clear now. Pinch

We found our mechanism has a serious issue, if you clicking the new item in Content Manager, it will cause the Smart Gallery to misjudge the content was updated in some environment, but actually not.
And then the update notification will disappear in the Smart Gallery.
If you update the content by clicking the Update in the Smart Gallery will no problem.

We optimized our backend server that for who have this issue will see the Update notification again.
Please refresh to wait for the Update to show again in the Smart Gallery.
Remind you must update the content pack by the Smart Gallery.

If you cannot wait for the Update resume you can manually run the hotfix again, the Update should be resume immediately.

Edward
Edited
Last Year by Edward (RL)
theschemer
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Thanks Edward. That fixed the issue. I appreciate it. BigGrin
TS
smallWstudio
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That seems to have fixed the issue Edward. I did not need to do the "Hot-Fix".
Thanks to all the RL team for tracking this little annoyance down!
mp
marymayadedipe
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Wow this fixed it. Thanks so much RL Team, you're amazing. 
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Last Year by marymayadedipe
mikeartsmith
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I am unable to access the two new free character projects also.
Nicole-PandorasBox
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Hi there! I've noticed something with the new updates that I haven't found anyone else reporting here or in Feedback tracker: "restore" seems to have disappeared. I've had several crashes since the update (which I think is my poor sad laptop, not your software) and not once has either iClone or Character Creator come up with the "unsaved data found, do you wan to restore" box. 

That always worked so well, I'l admit I've gotten very lazy about constant saving, but it was always such a wonderful feature...I went looking for settings thinking maybe I needed to re-enable it somewhere, and don't know if it was removed on purpose or it if it's a bug. 

Should I open a ticket or was that something on purpose?

Thank you!
Nicole



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Life-long learner and having waaaay too much fun with iClone! Youtube Channel: Pandora's Box
Book Covers: www.significantcover.com Largely Unfinished Fiction: www.nemontgomery.com
animagic
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Nicole, the feature has not been removed, so it should still work. I have also noticed on occasion that it didn't work, so I think it's good to report it.

One question: the temp files for restoration are by default stored on the C: drive. How much space do you have left on C:?



https://forum.reallusion.com/uploads/images/1f3bed13-1788-45e1-9ace-4fd0.jpg


Edited
Last Year by animagic
Kelleytoons
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I agree with Nicole - I won't say it doesn't work at all, but it sure doesn't work MOST of the time anymore.

I'll go one step further -- the few times it HAS asked me if I want to restore it won't restore.  So there are definitely some bugs in what used to be a very robust feature (not that I don't save often nor have ever really needed restore -- about 90% of the time I chose not to restore because I always had versions I knew worked).



Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley
Nicole-PandorasBox
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@Animagic,
I have approx 100 gigs left out of 246 on C drive. Reallusion stuff is installed on D drive, which is proportionately much more at only approx 200 gigs free of a terabyte. I also clear my temp constantly, if the Windows command to do that affects the Reallusion temp file.

New computer is--theoretically--coming this month (if stupid bitcoin would settle down and oh, maybe the Suez wasn't blocked. Sigh), and it will have reasonable amount of space. 

Nicole




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Life-long learner and having waaaay too much fun with iClone! Youtube Channel: Pandora's Box
Book Covers: www.significantcover.com Largely Unfinished Fiction: www.nemontgomery.com
Nicole-PandorasBox
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Lack of Restore Function: Feedback Tracker Issue #7778.

:-) 

____________________________________________
Life-long learner and having waaaay too much fun with iClone! Youtube Channel: Pandora's Box
Book Covers: www.significantcover.com Largely Unfinished Fiction: www.nemontgomery.com
Edited
Last Year by nelm2010



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