Hi guys can anyone help me? i can not download anything from smart gallery. it just always says: failed to install content during decruption. and i do not understand why. please help.

have you tried to uninstall and reinstall SG in Hub?

Yes but it still does not work. I see for people when you open it for first time it needs to log in but my gallery do not asks me to log in. It just starts.

Its been a week and i can not understand whats heppening. I uninstalled and installed for several times but nothing

1. log out Hub > open CC > Log in SG >> it should refresh
or
2. if you add CC in firewall, try to remove from firewall.

try it then if still not working, submit to Feedback Tracker or Support Ticket

i tryed but nothing... how can i contact support?

https://www.reallusion.com/FeedBackTracker/MyNew

Thank you

but it says Unauthorized Access what the hell?

Are you able to access your Reallusion Account? Try clicking the link below and see if you can sign in and access your Account, Registration and Order History pages.

https://www.reallusion.com/member/#/en/my-account

If that works ok then try entering the Feedback Tracker using the main page link below.

https://www.reallusion.com/FeedBackTracker/


                                                                

Peter
Forum Administrator

www.reallusion.com