Ok, here´s the thing: I can´t install the new sci-fi pack:star ships. It gives me an error in the installation saying:
Error code:27
ErrorFile:0001_MotionGrabBag.rlc
Error Msg:Failed to retrieve ID mapping data. Please contact Reallusion Tech support
i contacted support and after more than 24 h waiting, i recived this answer:
"Please go to location below to delete Motion Design Elements Vol.1 folder and its files.
Windows 7/ Windows Vista:
C:\ProgramData\Reallusion\sharedTemplateFiles\Video
Windows XP:
C:\Documents and Settings\All Users\Application Data\Reallusion\ sharedTemplateFiles\Video"
THE SAME STILL HAPPENS! right after i delete and after i try to reinstall the si-fi pack, the Motion Design Elements Vol.1 folder is created again automatically and i get same error message.
Why the hell reallusion keeps doing faulty content packs? What does Motion design elements have to do with sci fi pack? And now i bet i will have to wait at least more 24 hours for a new message...I can´t beleve this bad suport. I ALREADY PAID and i´m entitled to a solution FAST. IF I NEED TO UNISTALL ICLONE AND ALL PACKS I DON´T MIND, but reallusion PLEASE, GIVE ME A GOOD ANSWER,TRY AND REALLY HELP ME. Even if that means you get me a direct contact you need to treat your customers with respect, not like a ping pong ball (Today i give you an answer, then you try it out and ask us again, than tomorrow we´ll give you another answer...COME ON...I´M NOT A PING PONG BALL, I´M A PAYING CUSTOMER.
PETER, please try and get an answer for me, as tomorrow is saturday and most probbaly i will only receive an answer on monday...and i probably will have to wait for more time after that. Thanks.
Edited
14 Years Ago by
jleao