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Motion live -> black window and then iClone crashes

Posted By coach1 Last Year
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coach1
coach1
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Hello! I used the motion live with Live iphone plug in for the first time and everything was fine. But after a few hours when i reopened iclone i have the issue i mentioned on subject. When i press Motion Live button and after a few seconds (previously the window opened in two seconds) the pop up window appears but is black. And when i press inside the window, iclone crashes and disappears. I have to mention that i can not use Smart Gallery, a bug i 've never fixed (details:  https://forum.reallusion.com/455172/CC3-and-iClone-are-not-responding ) Any idea for motion live? Thank you!
Peter (RL)
Peter (RL)
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Hi...

Sorry to hear you are having problems using Motion Live.

Since the issue first occurred have you fully shut down your computer and restarted? This is worth a try to see if Motion Live will work after a clean reboot.

I would also check your graphics drivers. Having outdated drivers can cause unusual issues like this so updating to the latest drivers is important.

                                                                

Peter
Forum Administrator

www.reallusion.com


coach1
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Well my issue seems to be solved with a strange way. I am using two 4K monitors. I thought that the issue appeared when i moved the pop up window from one screen to another and i restarted the iclone. So i change my 4k monitors to Full HD, i have opened motion live and.. there it was! I have restored the 4k analysis and it worked. I will try it again to see if i can use it. My issue with Smart Gallery didnt work though Tongue



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