I can create 3D heads fine but when I go through the process of launching 2D, the application clocks and the walk-through guide to create never launches after I select the picture.

Hi...

I would try uninstalling and do a clean install. This will normally resolve any unusual issues like this. Uninstalling won't remove your currently installed content so it won't take long to try. 

                                                                

Peter
Forum Administrator

www.reallusion.com

I have the same problem i tried uninstalling and reinstalled but still have the same problem.

If reinstalling hasn't resolved the problem, please contact Technical Support using the link below. They will be able to advise you further.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com