Profile Picture

Cannot sign into CC#

Posted By firebase512 Last Year
You don't have permission to rate!
Author
Message
firebase512
firebase512
Posted Last Year
View Quick Profile
New Member

New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 10, Visits: 53
Whenever I open CC3 it prompts me to sign in, after signing in it stays stuck on authorizing despite the browser saying that I have been successfully authorized. It then crashes after a few minutes and nothing will change it. I have uninstalled and reinstalled, and even reallusion hub wont remember my login information and I have to constantly login to that. My recent computer broke and I am installing this onto a new one, would that have an impact?
Edited
Last Year by firebase512
The-any-Key
The-any-Key
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)

Group: Forum Members
Last Active: Last Month
Posts: 355, Visits: 1.9K
Tips is to reboot the computer.
Open the hub and login.
If you get a login error, you need to wait as RL can have issues with the server. (Happen to me for around 30 minutes)
When you login to the hub successfully open CC and you should be good to go.




iClone 7, 3DXchange 7 Pipeline, CC3 Pipeline, CT8 Pipeline, Iray, Live Face, iPhone Xr, Win 10, i9 9900K ~5GHz, Nvidia RTX 2080 8GB, 16GB Ram, M.2 SSD
firebase512
firebase512
Posted Last Year
View Quick Profile
New Member

New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 10, Visits: 53
I re-booted my computer, I can log into the launcher fine, but I have to then login to the character creator when I open it, and the browser says I have successfully authorized myself, but the app is stuck on authorizing before crashing,

Edit: It also logs me out of reallusion hub when it crashes.
Edited
Last Year by firebase512
The-any-Key
The-any-Key
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)

Group: Forum Members
Last Active: Last Month
Posts: 355, Visits: 1.9K
Try run everything in admin mode.



iClone 7, 3DXchange 7 Pipeline, CC3 Pipeline, CT8 Pipeline, Iray, Live Face, iPhone Xr, Win 10, i9 9900K ~5GHz, Nvidia RTX 2080 8GB, 16GB Ram, M.2 SSD
The-any-Key
The-any-Key
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)Distinguished Member (1.8K reputation)

Group: Forum Members
Last Active: Last Month
Posts: 355, Visits: 1.9K
Also make sure you install some Visual C++ Redistributable Packages.



iClone 7, 3DXchange 7 Pipeline, CC3 Pipeline, CT8 Pipeline, Iray, Live Face, iPhone Xr, Win 10, i9 9900K ~5GHz, Nvidia RTX 2080 8GB, 16GB Ram, M.2 SSD
raxel_67
raxel_67
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)Distinguished Member (2.5K reputation)

Group: Banned Members
Last Active: 4 Months Ago
Posts: 762, Visits: 2.0K
There was another thread here with that issue, i dont think it was solved here in the forums, contact support on this one. As far as i remember no one here could figure out the issue
firebase512
firebase512
Posted Last Year
View Quick Profile
New Member

New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 10, Visits: 53
Did not work, sent something to support to see if they know whats going on. Thanks for helping!
Peter (RL)
Peter (RL)
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)Distinguished Member (61.9K reputation)

Group: Administrators
Last Active: 3 hours ago
Posts: 17.5K, Visits: 26.6K
raxel_67 (8/9/2019)
There was another thread here with that issue, i dont think it was solved here in the forums, contact support on this one. As far as i remember no one here could figure out the issue


The user in the previous thread did find a solution. It was related to the AMD Ryzen 3000 series processor which needed updated drivers.

https://forum.reallusion.com/418104/Character-Creator-3-stuck-on-login-screen


                                                                

Peter
Forum Administrator

www.reallusion.com





Reading This Topic