Profile Picture

consistant crashing on Mac version of CA4

Posted By Kirk Lemieux Last Year
Rated 5 stars based on 2 votes.
Author
Message
Peter (RL)
Peter (RL)
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)

Group: Administrators
Last Active: 3 hours ago
Posts: 17.0K, Visits: 25.8K
davidcarducci (6/12/2019)
Hi Peter,
Thanks for the help! 
I reinstalled CrazyTalk Animator 3 and now the installer is working just fine.
Also, I'm very happy to hear that the team is working on a fix for Cartoon Animator 4 on the Mac. 
Like I said, I love the product and I'm anxious to start working with some of the new features like 360 heads!
Dave


Hi Dave

Thanks for the kind words and understanding. Great to hear you have resolved the content downloader issue. Smile


                                                                

Peter
Forum Administrator

www.reallusion.com


lana_456454
lana_456454
Posted Last Year
View Quick Profile
New Member

New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)New Member (1 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 1, Visits: 9
I am only using the TRIAL version on a MacBook Pro and CA4 crashes every single time I load a voice wav in. I thought it was just my newness to the interface but reading the comments here it seems buggy for all. Looks like I'll be holding onto my cash for a bit until it gets fixed. Shame. I thought it was otherwise amazing.
I have plenty of processing power too so it's not that....

OldRoz
OldRoz
Posted Last Year
View Quick Profile
Senior Member

Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 28, Visits: 118
Peter, you are right. I apologize for getting so upset. 

I spoke to a dear friend who works in IT for our State. She told me that it would take a long time to fix if you can't replicate the issue. I decided to quit complaining and help. 

I am purposely using CTA 4 to see if I can get it to crash, so that I can report exactly what I was doing, and am submitting crash reports. I submitted 7 of them today, along with detailed information. I'm always good about putting detailed info in crash reports anyway. 
OldRoz
OldRoz
Posted Last Year
View Quick Profile
Senior Member

Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)Senior Member (323 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 28, Visits: 118
It really is great software when it is stable! I hope that they are able to fix this soon. I'm going to keep trying to crash it and then send details and a crash report. 

I guess I'm a crash-test dummy. Smile
Smart Ears
Smart Ears
Posted Last Year
View Quick Profile
Veteran Member

Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 32, Visits: 298
I contacted technical support about the crashing and they asked me to make a screen recording of when it happens. Trouble is, I haven't been able to do that because it is so unpredictable. It crashes when I try to remove object animation from a character, it crashes when adding motions, and especially when I'm trying ot work with custom characters. The part that is very very stable is the 360 head creator. It has never crashed when I'm trying to use that, I would say it crashed about 1-2 times every half an hour I'm using the program. I do hope the next update is coming soon where they can fix these issues. I use a MacBook Pro 15" and am using the pipeline version. The other thing is when I quit the application, it won't quit properly - I get a message that says it 'quit unexpectedly' and if I should ignore or reopen. This happens pretty much every time I do File - quit after saving my work . 
hitchio
hitchio
Posted Last Year
View Quick Profile
New Member

New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 4, Visits: 14
you write some mac user?? i correct to ALL mac user. i myself tried on mac pro 2013, macBook pro 2018 and imac 2015.
this is still a beta-version and you sell it. i ´d recommend to pay back the fee to all mac users for a software, which isn´t working at all.
i can't afford it to let the paid user wait for such a long time for an update.
for me it seemed to be you write your software for windows and convert to mac. that´s mostly the reason how this issues behave.
native software don´t have this problem.
the waiting process for an update is meantime 4 weeks!!!!!!!!!!!!!!!!!!!!!!!!
Edited
Last Year by hitchio
Peter (RL)
Peter (RL)
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)

Group: Administrators
Last Active: 3 hours ago
Posts: 17.0K, Visits: 25.8K
UPDATE: 

We now have a temporary hotfix available that we hope will help with some of the crashing issues being reported. If you would like to try the temporary fix before the full update is released, please contact Technical Support using the link below and they can provide you with the hotfix if it is applicable to your particular issue.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

Thank you all for your continued patience over this matter.



                                                                

Peter
Forum Administrator

www.reallusion.com


hitchio
hitchio
Posted Last Year
View Quick Profile
New Member

New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)New Member (31 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 4, Visits: 14
hi!
I found the problem. Turn off the dictation setting in apple system. It makes no sense to me but it worked.
Edited
Last Year by hitchio
Smart Ears
Smart Ears
Posted Last Year
View Quick Profile
Veteran Member

Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)Veteran Member (824 reputation)

Group: Forum Members
Last Active: Last Year
Posts: 32, Visits: 298
I turned off the dictation in the system preferences and cta 4 hasn't crashed on my computer yet. I've been working on it for almost an hour. So maybe this is the problem!!! 


Peter (RL)
Peter (RL)
Posted Last Year
View Quick Profile
Distinguished Member

Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)Distinguished Member (58.7K reputation)

Group: Administrators
Last Active: 3 hours ago
Posts: 17.0K, Visits: 25.8K
We have now released version 4.02 of Cartoon Animator. This version should help greatly with the Mac crashing issues being reported.

Please update as soon as possible using the Reallusion Hub and check to see if your stability issues have been resolved.

For more information (and a free new character), see the announcement page HERE.


                                                                

Peter
Forum Administrator

www.reallusion.com





Reading This Topic