Sorry to hear you have encountered issues with Motion LIVE 2D and Face3D.
Please first check that you have successfully installed the Motion LIVE 2D plug-in
AND the Face3D profile. The plug-in should then show up in CTA4.
Please Note: Problems can occur if you try to install the Motion LIVE 2D plug-in and profiles while CTA4 is open. If you did this by mistake, please uninstall the Face3D profile and the Motion LIVE 2D plug-in and then reinstall ensuring that CTA4 is closed down when you do.
If you then still have problems, please contact Technical Support using the link below. They will be able to advise you further. Thanks.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
Peter
Forum Administrator
www.reallusion.com