I entered a support ticket but no response so I figure I might ask for some advice here:
Startup shows the 3DXchange screen and then a DOS-like window (for a split second), then nothing.I reset the system, updated graphic driver, re-installed 3DXchange. Problem still exists.Here's a video of the behavior:Happy to send you some diagnostics but don't know where to find them.Any suggestions for work arounds? I tried executing under Adminstrative mode but no luck.Kinda frustrating as I've got things I need to convert.

Geoffrey James
Intel Core i9-9980XE 18 Cores @ 4.5GHz, 128GB @ 3000MHZ, 2 NVIDIA® TITAN RTX, 512GB SSD, 2TB SSD, 10TB HDD, 1200 Watt PS, Viewsonic 43" 4K. 

Hi! I know this doesn’t help but I am having the exact same issue. I really need my 3DX7 Pipeline to work right now as I need to import a custom FBX that I need to animate with facial mocap and export.

I have uninstalled, reinstalled, updated drivers, restarted and still no dice. I have an Alienware 17R4 with a gtx 1080 running Windows 10.


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Designer, Illustrator, Artist, Developer, Modeller - Augmented Reality : Instagram and Facebook Camera Effects
www.realityaugmented.co.uk

@Geoffrey: your video is shown as unavailable. Did you set it to Private? It should be set to Unlisted and then will be accessible through the posted link only.

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This is what it is doing on my system.



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Designer, Illustrator, Artist, Developer, Modeller - Augmented Reality : Instagram and Facebook Camera Effects
www.realityaugmented.co.uk

If you have the latest 1080 drivers I'd try rolling back until at least last year (I'm still using Oct. 2017 drivers that work just fine for my Titan).

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Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley

Thank you for the advice. I may need to give that a go. 
In the mean time, I may be able to create a workaround using a modified Chuck with a morph and new textures.... 


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Designer, Illustrator, Artist, Developer, Modeller - Augmented Reality : Instagram and Facebook Camera Effects
www.realityaugmented.co.uk

Hey all! 
I hate to have to bump this thread but are there any official solutions to fix this?
It held me back on a project and I don't think I should have to roll back drivers when everything else on my system is working fine.
Many thanks in advance.



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Designer, Illustrator, Artist, Developer, Modeller - Augmented Reality : Instagram and Facebook Camera Effects
www.realityaugmented.co.uk

Have you contacted support? This seems to be a problems only with some installs. Kelley and I can run 3DXchange for example.

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As already suggested, please contact Technical Support for critical issues like this and supply your dxdiag.txt. They will work with you to get the issue resolved.


                                                                

Peter
Forum Administrator

www.reallusion.com