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Indigo Render Plug-in says Too Many Acrtivations?

Posted By pittsville_201503210025261... Last Year
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pittsville_201503210025261...
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When I use the plug-in it says "Too Many Activations" and will only run in trial mode.

Is there some way to delete or remove prior activations for the Indigo Render plug-in? 

I assume this happened because I am using a new PC. 

I would really like to use this plug-in with my new computer if it is possible because my old computer is no longer working.

Thanks for any help.
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Last Year by pittsville_20150321002526113
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Moderator, sorry I put this in the wrong topic.  Can you move it to Indigo for me please.  Thank you.
animagic
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The preferred way is to uninstall the plugin while connected to the internet.

However, since your old computer is no longer working, you have to deactivate one installation.

On your RL member  page, select Registration and search for Indigo:

https://forum.reallusion.com/uploads/images/7a9846d3-4a1e-45a2-89d3-1e13.png

At the entry for Indigo, select Details in the Activated Number column. This will list all your activations. Select the one for your old PC and click Deactivate Now. That should do it.


https://forum.reallusion.com/uploads/images/1a09220f-ab50-42ac-ad1a-33ec.pnghttps://forum.reallusion.com/Uploads/Images/d14339d0-cd32-4b35-88f9-40a0.png


pittsville_201503210025261...
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Thanks for your reply. I deleted the activation and tried to reactivate it but it says the activation failed (5). 

Maybe I have reached the limit of allowable activations?  I have switched computers a few times in the past.


justaviking
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I was thinking you were allowed only 5 deactivations, but you should be allowed 10 deactivations per the bottom of Animagic's screen shot he shared.  The "uninstall while online" the Animagic described does not count as a deactivation (at least I don't think so), so ten is pretty generous.

You might need to contact Support, and they will untangle your activation issues.  They're good at that.
Good luck.




iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
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Last Year by justaviking
animagic
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It is 10 total, but only 5 per seat. Like Viking suggests, contact Support at: https://www.reallusion.com/CustomerSupport/UserEx/QForm.html.


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Ok.  Thank you all for your help.  I do appreciate it.



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