I have made a model in Adobe Fuse and then rigged in mixamo but when I open it in 3d Xchange the character has its hands above its head and is all corrupted. look at image

I am new to all this so any advice/tips will be appreciated

How did you map the bones in 3DX?

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

Hi,

Once I have brought it in I select Character/Convert to Non-Standard, there are no presets available they are all greyed out

Then I select apply to iClone

As I have said I am very new to all this, and in addition into my 60's so age may not be on my side!!!

You have to map the bones yourself.  Let me see if I can find a video tutorial on this process:

Okay, found one.  Look at the 1:50 mark here and it should explain what you need to do.  Let us know if you have any difficulties with this process:

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

I followed the video, but  I still cannot select any of the bones, the dot in the top left corner is green compared to the video where it is red.

I have tried with and without animation but still no luck, I will re install the software just in case there is a problem there but any further help would be greatly appreciated

You might have to post a link to your model -- I don't know what else to tell you (but if the bones are green try turning off the t-pose and see if that allows you to then select them properly).

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

I have turned off T.Pose and the legs disappear.

There are a number of animations which I can select but all of them look like the initial image i posted but they are moving, they resemble an inflatable doll.

How will i be able to share the link to my model as you have suggested, I am quite happy to allow someone to take control of my computer to see if its something I have done.

I have noticed that if I use the y.bot character rather than a character i have made in Fuse it works ok

Just upload your model somewhere -- there are a lot of free cloud services (I like Mega).  Then provide a link to it.

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

Thanks for your help here is the link:

https://mega.nz/#!itl1FQ6I

I have just tested it in cinema 4D and it works fine

Hopefully you will be able to find out the problem

You created the link with an encryption key, which I do not have.

You can create the link without the key so that anyone can download, or you can provide the key.

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley