The splash screen starts, the last thing I see on it is "Loading plugin: ACBasics" and then nothing.

Poked around in the install directory to see if there are any log files that might give me a hint. Nothing.

Clues appreciated.

If you have CC3 Pipeline, and have installedCC3.04, please also install the 3.04 Pipeline Extension. It is available from your user account.

I am using a pipeline trial that shows I am still on v 3.03 and I am having the same issue where I cannot open CC3. I do not see an option to be able to update the pipeline trial and I do not have an option in my user account for the pipeline extension.

Any other ideas will be greatly appreciated.

Thank you

Can you tell us your system specifications including the graphic card? It may be a compatibility issue.

                                                                

Peter
Forum Administrator

www.reallusion.com

I have an AMD Ryzen 7 1700X 8 core processor 16GB RAM with a GeForce GTX 1050 TI graphic card.

I had uninstalled trial pipeline extension and now can start up CC3 , but would like to continue the trial before I make the decision to purchase it.

They do appear to be mismatched. I uninstalled Pipeline 3.03 (with CC3.04) and now it runs. When I try to reinstall it, it tells me "it does not match, please reinstall to the full version or update to the latest version or make sure the languages map." Not very helpful. This is using Reallusion's Hub program. I'm assuming it should know what it's doing...

Thank you for the feedback. We have now found the problem and corrected the issue.

Please can you download again and install. This should resolve the problem.

Please do accept our apologies for the inconvenience caused by this error.


                                                                

Peter
Forum Administrator

www.reallusion.com

Yes, that appears to have fixed it. Many thanks. 

Now, if I could only figure out how to use the damn thing.