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RL Hub crashed during the update

Posted By RobertoColombo 5 Years Ago
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RL Hub crashed during the update

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RobertoColombo
RobertoColombo
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Just got the message that RL Hub shall be updated... launched the update... crash!!!

Error Code:   -5001 : 0x80070002
Error Information:
>setup.cpp (142)
PAPP:
PVENDOR:
PGUID:
$23.0.511
@Windows 10 / Server 2016 Service Pack 0 (17134) 
IE Version: 9.11.17134.0

DETAILED REPORT (log file):

17:13:26 Debug: Support SSL :  true
17:13:26 Debug: SSL version :  "OpenSSL 1.0.2o  27 Mar 2018"
17:13:26 Debug: SSL build version :  "OpenSSL 1.0.2k  26 Jan 2017"
17:13:27 Debug: Mode : /STARTUP
17:13:27 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:27 Debug: ==>Use None GuiThread Download. CHttpRequest:TongueostAsync
17:13:27 Debug: Time is :  "2019-01-23T17:13:27Z"
17:13:27 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:27 Debug: RLLauncher version :  4 . 5 . 2224 . 1
17:13:27 Debug: ==>Use None GuiThread Download. CHttpRequest:TongueostAsync
17:13:27 Debug: MainThread:  QThread(0x1b5fe0)
17:13:27 Debug: store file success
17:13:27 Debug: ===>CRLNetworkCenter::IsInternetConnectionActive(): connectToHost:  1
17:13:27 Debug: ===>CRLNetworkCenter::IsInternetConnectionActive(): Connected Successed: 
17:13:27 Debug: MainWindow onCompleted
17:13:28 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:28 Debug: ==>Use None GuiThread Download. CHttpRequest:TongueostAsync
17:13:28 Debug: ===>Ready Read Http, (Buffer Size :  1 )
17:13:28 Debug: ===>Ready Read Http, (Buffer Size :  1 )
17:13:28 Debug: ===>CRLNetworkCenter::IsInternetConnectionActive(): connectToHost:  1
17:13:28 Debug: ===>CRLNetworkCenter::IsInternetConnectionActive(): Connected Successed: 
17:13:28 Debug: checkProductInfo <Force>
17:13:28 Debug: ==>Use GuiThread Download. CHttpRequest::GetAsync
17:13:28 Debug: ===>Ready Read Http, (Buffer Size :  1 )
17:13:29 Debug: ===>Ready Read Http, (Buffer Size :  16152 )
17:13:29 Debug: ===>Ready Read Http, (Buffer Size :  16384 )
17:13:29 Debug: ===>Ready Read Http, (Buffer Size :  15944 )
17:13:29 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:29 Debug: ==>Use GuiThread Download. CHttpRequest:TongueostAsync
17:13:29 Debug: ===>Ready Read Http, (Buffer Size :  65 )
17:13:29 Debug: ==>Block Thread(false). CHttpRequest:TongueostSync
17:13:29 Debug: ==>Use None GuiThread Download. CHttpRequest:TongueostSync
17:13:31 Debug: ===>Ready Read Http, (Buffer Size :  491 )
17:13:31 Debug: ===>Finish Http Link trigger action
17:13:31 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:31 Debug: ==>Use None GuiThread Download. CHttpRequest:TongueostAsync
17:13:32 Debug: ===>Ready Read Http, (Buffer Size :  3225 )
17:13:32 Debug: ===>Ready Read Http, (Buffer Size :  17076 )
17:13:32 Debug: ==>Block Thread(false). CHttpRequest:TongueostAsync
17:13:32 Debug: ==>Use GuiThread Download. CHttpRequest:TongueostAsync
17:13:33 Debug: ===>Ready Read Http, (Buffer Size :  880 )
17:13:33 Debug: Start updateProductListModel
17:13:33 Debug: ==>Use GuiThread Download. CHttpRequest::GetAsync
17:13:34 Debug: ===>Ready Read Http, (Buffer Size :  509 )
17:13:34 Debug: ==>Block Thread(false). CHttpRequest:TongueostSync
17:13:34 Debug: ==>Use GuiThread Download. CHttpRequest:TongueostSync
17:13:34 Debug: ===>Ready Read Http, (Buffer Size :  133 )
17:13:34 Debug: ===>Finish Http Link trigger action
17:13:34 Debug: End   updateProductListModel
17:13:41 Debug: IsAdministratorAccount =  true
17:13:44 Debug: "Has Proxy : true, ( Proxy Count : " 1 " )"
17:13:44 Debug: 1 "/" 1 " proxy type is " 2
17:13:44 Debug: ===>RLDownloadManager::AddDownloadJob(): Task count :  1
17:13:45 Debug: Initialize finish  1
17:13:45 Debug: ===>RLDownloadManager::AddDownloadJob(): succeed
17:13:45 Debug: ===>RLDownloadManager::StartJobSchedule(): succeed
17:13:45 Debug: kID = 1548263624920-0, Start = 48133992
17:14:01 Debug: ===>RLDownloadJob::OnJobTaskFinished():  1
17:14:01 Debug: ===>RLDownloadJob::OnJobTaskFinished() : all finished
17:14:01 Debug: ===>RLDownloadManager::StopJobSchedule(): succeed
17:14:01 Debug: kID = 1548263624920-0 End
17:14:01 Debug: startInstallSchedule() 
17:14:01 Debug: On_stateChanged =  QProcess:TonguerocessState(Starting)
17:14:01 Debug: On_stateChanged =  QProcess:TonguerocessState(Running)
17:14:01 Debug: On_Started 

(Obviously the smiling faces are due to the combination of characters in the report)
RL, pls, check what's wrong
Thanks

  Roberto


My PC:
OS: Windows 10 Pro English 64-bit / CPU: Intel i7-9700 3.6GHz / MB: ASUS ROG Strix Z390  RAM: 32GB DDR4 2.6GHz / HD: 2TB+3TB  /  SSD: 2x512GB Samsung 860 EVO + 1x2TB Samsung
VB: Palit GTX2080 TI GamingPro 11GB / AB: embedded in the MB and VB (audio from the MOTU M4 I/F) / DirectX: 12
Edited
5 Years Ago by RobertoColombo
Zeronimo
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I just updated, everything is ok. No problem.
Postfrosch
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I updated the RL Hub 2 hours ago.
There was no problem. Even after the update, the HUB worked flawlessly - no crash
Greetings from Germany
Postfrosch

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ShadyKillas69
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I am having a problem where it says it can not install on a vertical machine but it's not! I do have Hyper-V turned on for my computer but I am installing it on the host not a vm. 
Peter (RL)
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RobertoColombo (1/23/2019)
Just got the message that RL Hub shall be updated... launched the update... crash!!!

RL, pls, check what's wrong
Thanks

Roberto


Hi Roberto 

Please can you contact Technical Support regarding this issue and let them have your log. 

Although most users are having  no problems with The Hub, we do need as much feedback as possible from those who are having issues. Thank you.


                                                                

Peter
Forum Administrator

www.reallusion.com
Peter (RL)
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ShadyKillas69 (1/23/2019)
I am having a problem where it says it can not install on a vertical machine but it's not! I do have Hyper-V turned on for my computer but I am installing it on the host not a vm. 


Please can you also contact Technical Support for any issues you are having with the Reallusion Hub. They will help you to resolve the problem as soon as possible. Thanks.


                                                                

Peter
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RobertoColombo
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Done

My PC:
OS: Windows 10 Pro English 64-bit / CPU: Intel i7-9700 3.6GHz / MB: ASUS ROG Strix Z390  RAM: 32GB DDR4 2.6GHz / HD: 2TB+3TB  /  SSD: 2x512GB Samsung 860 EVO + 1x2TB Samsung
VB: Palit GTX2080 TI GamingPro 11GB / AB: embedded in the MB and VB (audio from the MOTU M4 I/F) / DirectX: 12
Tony (RL)
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Hi ShadyKillas69,

The Reallusion Hub Team already fixed the installer issue of Hub.
Now you can download and re-install Hub from https://www.reallusion.com/hub/#free_download
Thank you for the reporting and sorry for the inconvenience. 

BR
Tony

                                                          
Tony
Product Marketing Manager 

www.reallusion.com
Edited
5 Years Ago by Tony (RL)
Peter (RL)
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For those who have experienced the -5001 error, this can be because of an incomplete or corrupt file.

If you do experience this issue, please try deleting the file from the location below and then try to download and install again. Thanks.

C:\Users\%username%\AppData\Local\Reallusion\RLDownloads\Reallusion_HUB.exe


                                                                

Peter
Forum Administrator

www.reallusion.com



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