Dear Sirs, on 11/26/2018 5:10 AM I sent to you the following message:
"I installed "Iclone 7" and "Character Creator 3" on my computer (Windows 7 Sp1) (Spanish OS). However, when I try to launch any of those programs, they close and crash (I get the message "Iclone stopped working" or "Character Creator stopped working" . Is there any step by step installations guide? What Am I doing wrong?"
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On 11/27/2018 4:43 AM I got an answer from RAMPA:
"Dear Mauricio,
Thank you for contacting Reallusion.
Could you please attach a DXDIAG?
In Windows, select Start and enter "dxdiag" into the search box on the taskbar. Select dxdiag from the results.
In the tool, select "Save All Information" and then attach the generated text document to your post.
Please make sure your graphics drivers are up-to-date.
Please feel free to let us know if you have any further questions.
Best Regards
Rampa
Technical Support
Reallusion Inc."
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The same day I sent the requested file "dxdiag", but I did not get any answer from The Iclone Team.
As you can see, I bought and downloaded three programs, but until today I can not open them. I do not receive instructions from you either. Please tell me what should I do.
My ticket ID: [150663].
Thank You,
Mauricio Calderon