I purchased the iRay plugin from your promo email and received an invoice and thank you email from RL but when i log into my account it';s not listed as purchased. The Hub also only shows trial or purchase. Can someone please help.

Bluey Creative in the Marketplace

Hi... I have checked your account and the Iray Plug-in is listed on the Registration page and on the Order History page. Are you still having problems finding it?

                                                                

Peter
Forum Administrator

www.reallusion.com

I also purchased the iRay plugin from your promo email and received an invoice and thank you email from RL but when i log into my account it';s not listed as purchased.
The Hub also only shows trial or purchase. 

Please can you contact Customer Support using the link below as it appears the Iray plug-in hasn't been added to your account. They will be able to fix this for you. Thanks.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com