Hi everyone,
Im working with a trial version of iClone 7 and Motion LIVE plugin since we bought the Perception Neuron Pro Mocap and in the beginning it worked fine, the data from the Axis Neuron through the IP been sent to Motion Live where it connected and showed 1 Actor and the Sync movements where all OK.
Now I was testing some stuff and everything is connected, I can see the Green light and the Character is selected but I get 0 Actors which means I can preview the performance from Axis Neuron or any pre-recorded performance. Tried to restart, changed the IP address nothing works, it still connects but still shows 0 Actors.
Does anyone have a clue?

Best regards, Angelo.

You're not showing us the relevant part of that dialog box, the place below where it actually has the characters you can select from.

You need, of course, one or more avatars in your scene to choose from, but let's assume you do have that.  Show us a screen shot of what that whole dialog box looks like when you have that avatar selected on screen (namely, you've pressed Q and then selected the entire avatar, not just a portion of them).

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Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley

I'm having exactly the same problem
Would be nice to get some kind of follow-up.

Hi,

Just checked these settings and the only one that was different 
was the fact that you have the displacement checked.  So I 
changed that so it matched up to your settings, but still no actor
data inside iclone.

I'm running neuron axis pro 3.8.42.8308 and iclone 7.4

Thanks,

Iwan

did you play in Axis Neuron before connect to motionlive? And what is the version of MotionLIVE and Neuron profile? The newest version should be 1.02, thanks

Thanks first of all for looking into this.
I've updated all the reallusion software to their latest versions :

motion live               v1.02
leapmotion               v1.02
faceware                  v1.02
perception neuron    v1.02

I also manage to stream the neuron data into motionbuilder,
which makes me think the problem is on the iclone side.

If you are continuing to have problems I would advise contact Technical Support to get the issue logged. They will then be able to advise you further. Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter,

Thanks for the heads-up first of all.

However if you look at the multiple threads on the forum on this subject (dating back 4  months)
it looks like this is a bit of an  outstanding issue.  And for the record, I did contact technical
support more than a week ago. 

So let's see what happens,

Iwan